Cactus Club Cafe Richmond Centre

I don't want to give them One Star! This was My Daughter's Birthday dinner, it was one of those significant ones. My ex-Wife chose the location? I brought a custom made special cake (See Pic) After arrival & seating our server introduced herself & gave menus & took drink orders; Not to be seen again until close to the end of this tragic meal. Different server came twice looking to take our orders... kind of pushy but... Birthday Girl chose the Millionaires Fillet Steak for her dinner & the rest of us (4 total) ordered. When our dinners arrived; Birthday Girl found a hair in her food. They seemed to respond correctly, removed the food and assured us a replacement meal would come out as fast as possible! Then the floor Manager came by reaffirming the same, ASAP! Offering... After 10 to 15 minutes and watching a continuous stream of same steak meals going by we began asking where her meal was??? That is when our original server decided to show up, she said she was going to find out what was going on! At least another almost 10 min. goes by, Now. Birthday Girl is now so disappointed she doesn't even want it anymore! Manager comes by again assures us no charge and would deliver her dinner to go. I the asked him to bring out the cake as arranged. They did No one's singing but us. Just the cake plates & a butter knife later swapped for a steak knife. Look at the cake ? Made the Birthday Girls Day.? Then the bill came, full bill - less Birthday Girls meal. Wohoo you Ruined her Birthday dinner. & C/C you know how which big Birthday ? it was! So Bad Service! Bad Food too! I also had a NY Strip Millionaires Steak Meal The steak was very tough & chewy & not very tasty. Obviously they have been trained/told What to do Just never Trained/Told how to do it correctly. Stuff happens! It's how you Handle it that Matters! They do not know how to handle it here!

Extremely Over Priced. You pay for interior design and atmosphere. Very small portion. I am not full after the Feenie Burger and I am not a big eater. Taste is alright. Nothing extraordinary. Service is nice and friendly. Valet Parking at the mall??? Guess you need it. Don't fight over parking. Repeat?

This location has a nice bar. Love our bartender! He was funny, friendly, and had a wonderful sense of humor, on top of that he made terrific drinks. Every drink we had was delicious! The food was tasty and each dish came out beautiful. The only downside about this bar is there are lots of TVs but they are so small. It is a bit difficult to watch football with small screen tv.

We were a party of 17. They were able to accommodate us right away even though we had no reservation and they were busy (Sunday dinner time). Rachel did a great job, not only because she got everything right and timely... we were 3 adults and the rest were kids and she handled the chaos quite well. 5 stars for Rachel. The food was great and I liked my burger order. It's not my best fries though.

We came here with some friends from out of town and for a Monday night, this place was busy. We ordered the Feenie Burger, steak and Frites, prawn with Ravioli and Crunchy Chicken Burger. The food was delicious though our Ravioli was cool, we were too hungry to send it back. Our steak was also made medium instead of medium rare. When our wait staff, asked if we were happy with our meal, I mentioned the temperature of my meal and just want to let them know and the wait person also mentioned to the manager. The manager came by and was very courteous about the heat of our meal and offer to buy us a dessert. This is great customer service and make me want to return again.. other place will not try to rectify our issues.. but Cactus Club go above and beyond.

Came here on a weekend around 6PM with a friend. Got a seat at the bar side without issues and we both ordered medium rare steaks. My steak was on the chewy side and hers was on the slightly dry side. No plans to order steak again and will stick to something less pricey. Ambience was nice and waiters/waitress were helpful. Both made up for the not so great steak. Overall decent experience if you're looking for a higher end place to relax.

Amazing customer service food is always on point! Had dine out and the food was so fresh and good portions. Even though they were busy, they were able to produce quality food. Hot, fresh, and delicious. Definitely did not disappoint.

Love their customer service! Servers are always polite with very good manners. But also all foods are delicious. I can see that management train staff very well. I recommend happy hours menu! Reasonable price and not too busy so you have a great service.