Best Buy
3.2/5
★
based on 8 reviews
Contact Best Buy
| Address : | 8871 Bd de l'Acadie, Montreal, Quebec H4N 3K1, Canada |
| Phone : | 📞 +87889 |
| Website : | https://stores.bestbuy.ca/en-ca/qc/montreal/8871-boul-de-l%27acadie |
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| City : | N |
| Description : | Chain retailer with a large array of brand-name electronics, computers, appliances & more. |
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M N on Google
★ ★ ★ ★ ★ Poor service from the guy with grey shirt seem to be a manager. He was giving price like he own the store. Need more customers relationship training and products training. Other than that cashier and agents in blue where awesome. Only the grey was bad
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Cibo on Google
★ ★ ★ ★ ★ Need a Bluetooth printer which can work without wifi. I have already bought one but it was WiFi and returned it.
They do have demo HP 3755 but no more in stock and the staff said will not receive anymore this 3755 type.
So I asked him what's the point of having the demo, if next customer coming to the store and wants to buy it. Will you keep saying something ? He said it's not him it's the management.
So what is the management doing irresponsable ?
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Antoine Colson on Google
★ ★ ★ ★ ★ They make you get the Geek Squad plan, but to cancel it you need to go in-store within 30 days. I chatted with them online, and called them up on the phone, but couldn't cancel the plan. That's thrashy customer service.
Oh, and if you wait longer than 30 days, "cancelling" the Geek Squad plan means that you will have to pay for the whole year in one shot.
My best friend waited for less than 1 month and I tried to help her cancel her plan without a year's worth of fees. But it's impossible.
I'm never shopping there again.
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David Alfonso on Google
★ ★ ★ ★ ★ This is the worse experience ever buying electros!, I had to return 2 times two different laptops and buy an expensive Insurance because the laptops always had something that doest work property, and recently I bought a Tv Samsung and after 3 months! using it suddenly just stop working, and the funny thing is they don’t offer any warranty by default for the store for TVs they sell the warranty and I didn’t get one… so…after 3 month just doesn’t work anymore??doesn’t make sense for me is the worse store and worse experience
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Sana El Hachaichi on Google
★ ★ ★ ★ ★ I am really disappointed by my last experience in this store and don’t recommend going there without being advised of the financing scam.
I made multiple purchases and the last purchase I got a computer and a tv for my student brother and apparently they dont finance the computer on 24 months but we were never advised of this.
We already purchased a dishwasher prior to this and have the fairstone card and we got the 24 months financing of it.
However when they sent the request for the financing it was set for 12 months 0 interest ans it expired in November.
Us we have paying the card thinking the amount we pay every month is paying the balance however they are charging is more than 30% interest.
I was paying a total of 705$ in interest because of their error and the store is refusing to help me and correct their mistake.
I will have to take this to the consumer protection.
We were never provided with the proper documents or explanation.
Please ask for the documents before leaving.
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Fahd Nahasse on Google
★ ★ ★ ★ ★ One star is a lot for this store. Shame to have this kind of stores still exist in Canada in 2022. I’ll never purchase from Best Buy and I’ll never let anyone do. The worst customer service I ever had in my life. I used to live in Africa and I really mean that is the worst experience in my life. When you about to buy equipment everything seems awesome once you figure all the hidden fee and plan with some twisted explaining and you ask to correct all the mess the trash employees there they will just keep giving you a runaround. DONT GO THERE PLEASE.
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Tim Landry on Google
★ ★ ★ ★ ★ My wife and I were at the store about an hour ago to get her computer fixed. She had been scammed by someone who called her to tell her that her computer desperately needed cleaning and virus repair. At one point my wife had to leave and it ended with the scammer locking up her computer. Enough bad stuff. Now the good stuff which is entirely about your store and your staff. They could not possibly have been more helpful and supportive. I will be referring people to you forever. From the bottom of my heart THANK YOU!
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Sandra El Khouri on Google
★ ★ ★ ★ ★ I always get good service in this Best Buy. I like the fact that they are not short on staff. You can also find good deals.
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