Auto Sense Collision Ltd

Came to repair a loose wire from what i though was due to their previous work, but it turned out to be nothing to do with them. The guys still helped me and fixed the problem

Staff was well-organized, personable, efficient, knowledgeable, and responsive. Took the time to answer all my questions - and I had a few as it was the first time I dealt with this type of repair. Vehicle was ready on time. When I went to pick it up, I was pleasantly surprised that they buffed out additional, unrelated minor scratches and gave me spare touch-up paint.

Had a paint scratch on my vehicle. The work done to fix it was very high quality and on time.

I have been going to Auto Sense for several years, not only my vehicle but also my boss' vehicles. Nim and his team are always professional and knowledgeable. You won't be disappointed with their service!

Had to get some glass and body work done due to someone breaking into my vehicle. Chose these guys because it was the closest to my home. That being said I would highly recommend going here. Super professional and only took 2 days when it said that it might take 3.

I had been a customer for more then 10 years.Excellent service and professional job. They require appointment for doing the body work. Since they are very busy. But they do an excellent job on my car. And it might take extra time to wait my date to repair my car, but it is totally worth the wait. They also provide me with courtesy car while I wait for my car to get done. I higher recommend to anyone who need a professional auto body works for repair or plan to put in body kit to their vehicle.

Worse customer service ever!!! I have been there twice. This refers to the location at Fir Ave. First time I went to fix the trunk lock. The manager asked me to come back and said I did not need an appointment. When I dropped by he said he did not have time at that moment and asked me to come back. Obviously, I looked for another workshop!!! They do not offer appointments so you may need to go back several times after the stars align so the time you drop by coincides with the time they are available!!! Second time, my car was damaged while parked and since it is the closest workshop to my place and I did not want to drive a long distance with my car in that condition, I decided to get Ferrreira a second chance. Again, they did not give me an appointment. When I asked how long it would take to submit the estimate to ICBC, the manager said “it would take time” but he was unable to give me a time estimate to submit the quote to ICBC. Almost 2 weeks later, the estimate has not been submitted to ICBC!!! ICBC says it is unusual for a shop to take that longer to submit an estimate. I phoned the shop but still they have no clue when they are going to submit my estimate after 2 weeks!!! I already dropped by another workshop and they did give me a timeline from submitting an estimate -which will happen the same day- and repairs so I know now how to plan the days to come without a car. Don’t go to this workshop if you don’t want to add the hassle of terrible customer service to the inconvenience of not having your car. You can get a better service at any ICBC approved shop!!!

Wonderful car shop! They are super professional, handle ICBC claims with ease, and go above and beyond. Their work is excellent and they left my car looking and smelling like new. Fantastic and friendly customer service! Highly recommend!!