Aquafun Pools & Spas
4.7/5
★
based on 8 reviews
Contact Aquafun Pools & Spas
| Address : | 5265 Trans-Canada Hwy, Duncan, BC V9L 5J2, Canada |
| Phone : | 📞 +78 |
| Website : | http://www.aquafunpools.ca/ |
| Categories : | |
| City : | L |
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Marcella Redding on Google
★ ★ ★ ★ ★ Sam is very knowledgeable service tech. Every time he is here, I learn something new and helpful about my arctic spa.
Thank You
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Jim Broere on Google
★ ★ ★ ★ ★ I Just bought a new Spa and was having trouble with my Spa boy connectivity. Tania was very helpful and responsive and when we couldn't get things going has a service agent come out. Sam was excellent, on time and had things figured out in no time. We love our spa and enjoy it every evening, Thanks Arctic spa team!
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Sonja Cunningham on Google
★ ★ ★ ★ ★ Great communication and service covering a warranty for a product not purchased from them - we'll be sure to go through Aqua Fun for any future maintenance and repair needs. Ryan was personable and thorough - thank you!
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Hilary VC on Google
★ ★ ★ ★ ★ I had a great experience getting my hot tub repaired by AquaFun. After some miscommunication (my service request was misplaced) AquaFun (Richard, a manager) pulled out all stops to get my hot tub repaired quickly and efficiently.
Then Sam, the technician who did the repairs, went above and beyond to help me. After completing the repair, he gave me his cell number and told me I could text him on the weekend if I had any questions. Low and behold I had a few questions, and he patiently assisted me over the phone over the space of 2 hours, on a Sunday no less! Great Customer Service. 10/10
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Judy Kirk on Google
★ ★ ★ ★ ★ Aquafun pools and spa service people are amazing. They are thorough, dependable and really helpful in answering client questions. They’re good problem solvers too. Goran, the service manager is particularly helpful.
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sandi quayle on Google
★ ★ ★ ★ ★ Hot tub quit working called scheduling agent Tania Grey who gave me high priority for a service call. Had a cancellation and was able to have Sam the maintenance professional come out within a day. He was very personable and professional. Did not waste any time getting to work. Figured out the problem quickly and took it for servicing. He called me with diagnosis and once they had a cost estimate Tania let me know immediately . Two very competent and easy to deal with employees. I am very pleased with the service I received from both of them.
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tim magdaleno on Google
★ ★ ★ ★ ★ Just moved into a home that had an Arctic Spas hot tub. Contacted the local dealer here in Parksville BC and spoke with Bruce. Bruce was pleasant and knowledgeable, as well as patient with us. Even though we showed up unannounced Bruce gave us an hour of his time to go over the basic operation of our specific unit. We walked out much more confident.
Tania was also one we dealt with at the dealership on actually setting up our hot tub (has a Spa Boy unit). She was so patient with us and extremely knowledgeable. She took a lot of time and made two trips to our home to see the unit was working properly.
Both Bruce and Tania have made the new experience of owning a hot tub a very pleasant experience.
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Don on Google
★ ★ ★ ★ ★ Sam and Eric did a pickup on our recently purchased hot tub, they do deliveries and setup I would assume also. I knew they were coming in the afternoon but they still called 20 minutes before arrival, which is nice.
We have a bit of a tight spot to get into but they did it with ease and had our tub loaded in no time, they were friendly and professional and obviously work well together.
Great Service from the top down!
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