Craig Plumbing Centre
4/5
★
based on 8 reviews
Discover The Craig advantage
Our experienced team shares a passion to serve our customers. Craig Plumbing's staff are ready to assist you with choosing the right bathroom and kitchen fixtures or the right pool or spa to get you into your dream backyard oasis. We carry a wide variety of pool pumps, pool filters, pool heaters, pool cleaners, liners, covers and much more.
Contact Craig Plumbing Centre
| Address : | 1263 Amber Dr, Thunder Bay, ON P7B 6M4, Canada |
| Phone : | 📞 +877 |
| Website : | http://www.craigplumbing.com/ |
| Categories : | |
| City : | B |
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jeff keith on Google
★ ★ ★ ★ ★ I called in to get a uv bulb dispite being warned about the poor customer service. I like to buy local even if it's a few dollars more. The staff was very helpful and polite and began looking for a bulb. I needed 3/4 in Braded lines for a water softener I installed from a large box store so I was transferred to the owner I found out later. I asked if they had 3/4 inch lines. He asked what they were for... I said a water softener... he asked where I bought it... I told him... he said well can't they help you??? I asked him again if they had 3/4 inch lines and he hung up on me.... I had to get the bulb and lines and they were the only store open. I called back got the first lady with good customer service and she said they had the bulb in Stock. I asked to be transferred back to the owner. I asked once again if he had 3/4 braided lines he said yes and rambled about poor customer service in BIG BOX STORES!! I have never had a big box store hang up on me like a child.... Never had to ask permission to buy a part and never have I dealt with such rude individual while trying to buy something. I will not be returning as I can buy things cheaper elsewhere and don't get that service. I can't believe they are in business and as being forewarned of this sort of issue I do my part to continue advising don't waste your time or money....
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Joey Lebelle on Google
★ ★ ★ ★ ★ Thanks for the great service and good deal on the job!
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Paul Kimberley on Google
★ ★ ★ ★ ★ Needed a part for a expensive bath faucet I purchased from them some years ago. Had to track down the number myself and then they did not want to bother ordering it. Why bother buying local if this is what you get for service? Certainly did not go with them in the first place because of price, it was way cheaper online
The response to this feedback is a good example of what I am saying, I spent hundreds of dollars on a kit to retrofit a cast iron tub with a shower setup, when I tried to order replacement ceramic cartridges they did not want to help me. The attitude was theirs not mine, they could not be bothered to help me but wanted to sell me an entire new setup.
I contacted the manufacturer who were surprised at their attitude, but shipped immediately. Craig called me back late to say the item could be ordered but after the attitude of the woman I spoke to earlier, and now from being lied about to you the one reading the review I will never go back or recommend buying anything from them. Buy local, but not from them.
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Adam on Google
★ ★ ★ ★ ★ My shower broke at the beginning of one of the COVID lockdowns and I was scrambling to find a new cartridge. Craig plumbing was the only place in town that had the part in stock and would sell it to me. On top of it all they had the lowest price of anywhere! Thanks guys!
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M Germain on Google
★ ★ ★ ★ ★ Couldn’t Ask for Better
I initially contacted Craig Plumbing to help with several issues that developed at my home over the winter. They were very responsive, extremely helpful, and came out to do the job exactly when I requested, even though I live out of town. Carlo came out and fixed all the leaks and broken pipes and replaced a toilet. He was very personable, completely professional, and did a beautiful job on everything. He even took the time to give me several tips to help prevent further problems. I will definitely be hiring Craig Plumbing for all my future plumbing needs. You could not ask for better when it comes to plumbing!
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Anthony Scaffeo on Google
★ ★ ★ ★ ★ I’m honestly not one to complain, but I Went first to a plumbing place in town and they didn’t even say hi to me. I waited 5 minutes then I left.
Then I went to Craig’s Plumbing Centre and they greeted me right away and got me the parts I needed right away.
Highly recommended!
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Hazel McLean on Google
★ ★ ★ ★ ★ We had our main bathroom.completely renovated. The staff have been amazing...very helpful as we were choosing all the fixtures ana always ready to address any issues as they arise. The workmanship is excellent. Tiling completed by Antilla is beautiful. We are very satisfied with the results of the reno. The bathroom is beautiful.
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Jamie Cameron on Google
★ ★ ★ ★ ★ My experience at Craig Plumbing began with Sue - her and her husband own this family business.
Giving me insight on all of her selection, once I chose the hot tub my wife and I agreed on, Sue helped me choose all of the options that this tub could be equipped with... She also helped me choose each individual jet pack by giving me personal feedback on almost all of them (all of the ones she had tried - which was nearly all of them).
That said, we ordered our tub and now all we had to do was wait. Once it arrived, we very quickly realized that we liked this tub better then our old one (even though the sticker price was nearly 10k less than the previous one after taxes). But most importantly, we've had and continue to have great customer service. There were a few difficulties with the tub at first, trying to sort it out and understand how to use it, but they had their own very friendly and helpful technician Brian come over several times and he managed to resolve the issues.
Believe me when I say this, the hot tub should always come second to the service you'll receive following the purchase, and so fair Sue and her great team have nailed it!
Thanks again, and I look forward to continuing to do business with you.
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