Ann-Louise Jewellers
3.7/5
★
based on 8 reviews
Contact Ann-Louise Jewellers
| Address : | 4700 Kingsway, Burnaby, BC V5H 4M1, Canada |
| Phone : | 📞 +9 |
| Website : | http://www.annlouise.ca/ |
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| City : | H |
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Joveric Chua on Google
★ ★ ★ ★ ★ Had a terrible experience at the Metrotown store today around 8:30pm. I came from People's Jewellers so I had an idea on what colors and clarity of diamond I was looking for. I told the old asian lady who assisted me the specific color and clarity I was looking for and she sarcastically smiled at me and said "why are you saying these things????" and then pointed me to a specific high-end brand. I then said that I have a working budget she then asked do I want that specific brand and I said no if its out of my budget. I just wanted to check if they have something similar to what I saw from People's Jewellers to get the most value out of my budget but I was belittled when she said in an insulting and sarcastic tone "You can't buy that clarity at that price. We are just wasting our time. Go buy online." I felt embarrassed and just thanked her and left the store so I did not even had the chance to get her name. She could have said it nicely or she could have showed me other diamond rings within my budget which the other store I went to did. By the way, I bought my wedding band at the Metrotown store but after what happened today, I now know better which store I should buy and recommend to friends and families in the future.
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Stephen Kim on Google
★ ★ ★ ★ ★ Awhile ago I had a negative experience at It's About Time Jewelry in Langley in regards to having my battery replaced in my Tag Heuer watch. One day I was at Metrotown and saw that Ann-Louise Jewelers were an Authorized Tag Heuer dealer. A few weeks later I had to go back to Metrotown and decided to take my Tag there to have my battery replaced. I was taken care of by a lady named Vandy and the gentleman who serviced my Tag was Danny. I was so impressed by the level of service that I took my other Tag back to also have it serviced. Today I was greeted by the Manager, Eileen Leung. All I have to say is that after 31 years in Sales, Management and now Ownership, I was very impressed by the level of customer service provided by Vandy, Danny and now Eileen. Based on my experiences, I would definitely recommend Ann-Louise to any of my friends and customers.
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N Hb on Google
★ ★ ★ ★ ★ My review probably is 0 !!!
We have chosen Ann Louise as shop to buying our wedding ring set .
My husband’s size is 10.5.
they used the ring size 9 for fitting 10.5 .
And the ring is really not round!
I would never shop at there anymore.
DON’T TRUST ANY SHOP!
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Melissa L on Google
★ ★ ★ ★ ★ Rude old Asian lady that acted like she didn’t want to be there. Was shopping around for engagement rings and this lady was so unhelpful - she kept slamming the cabinet shut. It was an uncomfortable experience. I don’t recommend this place at all. Go to Michael Hill, Peoples or Arctic Fame… they have helpful and friendly customer service.
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Jaffer Davison on Google
★ ★ ★ ★ ★ Vandy was so sincere in her happiness upon helping us find a bracelet which was perfect for the occasion and excellent value. The store was busy but sufficiently staffed that we never had to stand around waiting like in other stores. Thank You Vandy!
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Adam Boomer on Google
★ ★ ★ ★ ★ Recently made a purchase at the Metrotown location. Store Manager Eileen and Sales Associate Vandy did an amazing job in helping me track down the exact item I was looking for. Eileen made sure I was fully informed and gave me different options aiding me in making my choice. Their attitude and excellent customer service is greatly appreciated!
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Daysen Zhang on Google
★ ★ ★ ★ ★ I have bought six pieces of Jewellery over the past 3 years from Ann ranging from 400$ to 1500$. They have told me every single time that their jewellery is life time warranty. First time there’s a chip on my ring, I went to get it repaired under warranty, they said it’s 1 year warranty instead so mines expired. They only cared about sales and get their customer to pay, they never cared about customer service and doing business with integrity . Plainly lied to my face just to get their sales numbers up. Disgusting!
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K.C. Lacko on Google
★ ★ ★ ★ ★ This was my first shopping experience in the Metrotown store and it was one of the best! They have a great selection of beautiful jewelry with good prices and some amazing sales. All of their gemstones are genuine, no lab created stones! The lady helping us was Vandy - she was great and very genuine too, no pressure and very helpful and accommodating. We did shop around and came back to buy the best bracelet for the best price we had seen. Overall I really recommend this store and seeing Vandy if you can.
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