ZM Cycle and Fitness
4.1/5
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based on 8 reviews
Contact ZM Cycle and Fitness
| Address : | 131 Strange St, Kitchener, ON N2G 1R4, Canada |
| Phone : | π +988 |
| Website : | http://zmcyclefitness.com/ |
| Categories : | |
| City : | G |
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Dave Klassen on Google
β β β β β Dropped by on a Sat and asked the cost of servicing my bike. "$85" the owner said. When I went a few days later I was told "$100" by a grumpy staff person. I left my bike to be serviced and picked it up a few days later. They up-sold me a bicycle chain for $30, which they said was needed. I rode the bike home and discovered the back brake was so tight that it was rubbing on the wheel; I adjusted it correctly myself. Not sure what else they did as part of the service. I had hoped to have found a new and reliable bike shop close to where I live, but it appears I will need to service my own bike or go back to Black Arrow Cycles who did an amazing job for me a couple of years ago.
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Samuel Rotua on Google
β β β β β Best customer service ever!!! Went in to fix my daughters bike, took only a few minutes, He was pleasant, professional, went above and beyond what I thought. Definitely made my day and at the best price ever. Thank you!!!
NB: Editing my review to 2star based on most recent experiences. Been there twice of late- looks like thereβs been some change in management or employees. The new guy there has been very unfriendly, almost mean to me n my daughter. Went there to get some help with fixing a bike chain, I think it was difficult for him to acknowledge that we were there, almost like we did not exist and when he got round to helping us, was like really stand-Ofish and dismissive. Very unhelpful n itβs either he either found it difficult to or just felt like we were not worth being talked to or addressed. Happened a second time last Saturday. Came out briefly, asked what we wanted, muttered something under his breath n same experience. I canβt say for sure if it was a color thingy but it seemed so and I wonβt be going back there anymore
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m i on Google
β β β β β Arrived about 5:30 pm. A seller(quite old man) showed me bike in stock. I said that that would be my very first bike, so I asked stupid question. The seller gave some answer, but.. without any sparkle in his eye. Ok I came out and sat down in front of shop to read some feedback in internet. The seller kept servicing customers. When he finished with the last customer. I said that ok, seems I will take. Let me take a look one more time. And.............. He said sorry, it is time to finish, it is almost 6pm.
Life balance is good thing, but....
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Steve Martin on Google
β β β β β This well equipped bike shop has a wide range of high quality bikes and accessories. On my visits there, to have minor repairs done to my bike, the service has been friendly, professional, and effective.
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Tiny Tank on Google
β β β β β Very helpful told me certain things i did not know bout hydraulic breaks an y its not good to mix or put in dot5 brake fluid if it's mineral oil due to the seals an wat not overall I recommended it for anybody that bikes and also is a very reasonable Place for pricing on things or certain items
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RobandDana Duxbury on Google
β β β β β The older person was rude when I asked about bike availability and cost. Assuming I couldnβt handle what I asked for. I would 100% recommend going to another shop where they are more professional.
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David Marsh on Google
β β β β β Good bicycle shop. A little crowded (but I sort of liked that!). Knowledgeable, helpful staff, and a reasonable selection of bicycles, parts and tools in stock the times I have gone.
I also appreciate the time they take to make sure you make the purchase that is right for you.
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Marco Pavicic on Google
β β β β β Terrible customer service - avoid at all costs!
Called ahead and asked if they could install a set of cranks the same day - person on the phone said it would be no problem and to come by. I came by and the older fellow bike mechanic said there was no way it would be done today. He was unfriendly and unwilling to even look at the bike for a minute.
The mechanic said that the student working there gave false information about shop availability and that he may not have a job tomorrow.
I suggest improving internal communication and customer service among your employees rather than firing an untrained student.
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