Zara

Only 2 stars for good quality clothes for reasonable prices. Unfortunately at this location you wait a terribly long time for dressing room staff to be uneducated and rude. While I was there one of the staff ripped open the curtain of another women revealing her naked, the women began yelling & the staff DENYED opening the curtain. Both staff weren’t able to answer anybody’s questions about the clothing in the store, nor did they seem interesting in helping the customers.

Extremely rude management towards staff and customers. Must be no control from head office over this location! I’m a regular costumer of Zara and love the clothes and design. Richmond Zara is the closest location to me and I do shop there more often unfortunately every time I visit I notice that staff are not happy and that effects the environment and whole business, management yells at staff in-front of customers. They have disrespectful behaviours towards people, bot sure if they are qualified to be a manager. There are not enough staff on the floor to help the customers, one staff is over loaded with too much work(illegal in Canada) Extremely disappointing

Went here, all was fine. The lineups at Metrotown are still craZy. Here it’s a bit calmer. Anyway The change rooms not being open last month definitely sucked however that’s why you go inside the public bathrooms in the mall to check- tip - your welcome ;)

I wanted to try on a FAUX SUEDE JACKET near to one of the mirrors in the store, and one of the staff stopped me aggressively and told me that I can only try this in a FITTING ROOM. ITS JUST A JACKET and I believe when we have all these mirrors around us in the store, its for people to have a quick look on how these clothes suit us. I saw couple of others trying their jackets in front of the mirror on my way out.. So I guess its not a store policy, I guess its a policy created by this particular staff who told me so. If its store policy, please try and display it somewhere so people can see it and not rudely encounter if someone is not following it. Please do understand CUSTOMER IS KING when it comes to the business world!!! I see other reviews with the same complaint! Guess its the same girl! Really Rude!!

Bad management, rude staff, long quque for fitting room and then billing. Really bad management and the staff just keep bugging customers for their nonsense rules. They need training on how to treat customers.

Zara offers good quality clothes at reasonable prices. Shoes are cool. I bought the bright orange sling backs - they look stunning and are very comfortable to walk in. Beautifully fully lined suits in different colours to suit different tastes. This is what Zara does best I feel. Different tastes within the store to capture the interest of a wide demographic. The most important thing us quality for the price. You can get that here.

Todays visit to Zara wasn’t the greatest.. fitting rooms aren’t open anymore but they give you 30 days to exchange and return which is great, but my god they need more staff! Both tills were backed up till the back and I swear the line wouldn’t move. I spent a solid 35 minutes waiting in line to check out for clothes that I don’t even know fit or not LOL Probably gonna have to come back to return them and wait another 35+ minutes.. I understand things have been really cut down because of COVID but you’d think after over 2 years in a pandemic they’d have an improved system..? Nothing against the staff their trying their best it’s hectic working in retail I know that from personal experience, but there has to be a better way to go about this lol

Many choices and quality clothes~ The exchange and return period is 30 days from the purchase date. To exchange or return an item purchased from any of our stores, you must present the paper sales receipt. You can also present it via your ZARA QR (only available for returns). If you have made your purchase via IPOD in one of our stores, see exchange information in the IPOD section. The amount will be refunded via the original payment method you used for the initial purchase. Remember that exchanges and returns can only be made in the same country/region where the items were purchased. Special conditions for exchanges and returns of certain articles: •Swimwear: must include the hygiene strip. •Undergarments: oWoman: may be exchanged or returned provided they are in the same condition as when purchased and retain the protective bag or sticker with which they were sent to you. oMan: undergarments may not be exchanged or returned. oKids: undergarments cannot be returned or exchanged with the exception of socks, tights, tops, bodysuits, and undershirts that are still in their original packaging. •Pajamas: may be exchanged or returned provided they are in the same condition as when purchased. Items that include a bag must be returned with it. •Accessories: must be returned with their original bag or cardboard intact. •Cosmetics: must be returned in the original sealed packaging. •Personalized items: Due to the custom nature of these items, returns and exchanges are not permitted. The LETTER PATCH T-SHIRTS can be returned provided that the letter has not been stamped and the envelope containing the patch is present. •Packs: items that are part of a pack cannot be returned separately. •Special packaging and additional accessories: the items that arrive with special packaging (fabric bags, special boxes, garment bags...) or that contain additional accessories must be returned with them.