Wheelhouse Integrative Medical Clinic

Name: Wheelhouse Integrative Medical Clinic
Address: 2349 Millstream Rd, Victoria, BC V9B 3R5, Canada, B, Canada

2.7/5 ★ based on 8 reviews

Contact Wheelhouse Integrative Medical Clinic

Address :	2349 Millstream Rd, Victoria, BC V9B 3R5, Canada
Phone :	📞 +97
Website :	http://wheelhouseintegrativemedicalclinic.com/
Categories :	Medical clinic ,
City :	B

2349 Millstream Rd, Victoria, BC V9B 3R5, Canada

Best Medical clinic in Canada

C	Carlos Arias on Google ★ ★ ★ ★ ★ They are not accommodating and not friendly at all. They just let me know they won’t have walk-ins anymore and kind of stopping any service for me. I used to have a family doctor with them for years who retired and they never let me know I could apply again for another one and when I did it because another doctor told me, the lady who came at the door made me feel like please don’t come back here anymore. In addition they charged me for sharing information with my other doctor.
M	Maria Cabalu on Google ★ ★ ★ ★ ★ I only have praise for Doctor White who saved my son’s life about 2 years ago with his expert assessment and diagnosis and quickly made arrangements for emergency admission. I only regret seeing so many of his patients turned away (including myself), after waiting long periods outside in the rain and cold. For the most part it looks like a dozen or more are told by front desk staff “we are not taking anymore patients for the day... and that is shortly after 9 am when they open. I believe great Doctors are hard to come by. He is genuinely caring and I understand why there is a long line up to see him. He encourages healthy lifestyle and has advised me on sleeping well, eating and maintaining a healthy weight and my general well-being. He is patient and listens with empathy and heart. I can’t say enough great things about Dr. White. On a personally note, I want to extend my heartfelt gratitude, love and light for your hard work and dedication over the years. I can never repay you for diagnosing something that the emergency doctor, along with 2 other doctors had missed. My family and I will forever be so very grateful to you and your expertise! Thank you many times over.
J	Jake B on Google ★ ★ ★ ★ ★ Not uncommon to see bad reviews for walk in clinics, but this one truly deserves them. Everytime I have been here the reception lady has been cold, unhelpful and even rude. The going response to any basic question here is I don't know and I can't do anything for you. The bad attitudes from staff are totally unnecessary and do nothing but create a bad atmosphere. Everytime I've been here I have felt as though I was actually inconveniencing or bothering the staff. Their one saving grace is Jackie, who is a nurse that is doing her Internship there, she has been awesome! super helpful getting me the help I need. Unfortunately she is not a long term employee here.
C	Cynthia Sams on Google ★ ★ ★ ★ ★ I called today for apt. Haven’t seen my Dr. for 2 years with COVID. Told I could have a tel. Call with him next week on the 10th. I said, he needs to see me…. Told… after tel call you can get apt to see him If necessary! That’s so crazy. I know he needs to see me. He will bill twice for this I suppose! Then I said I need a prescription filled ASAP. Well receptionist said dr. would call me on the 5th regarding prescription. Why? Can he not just call in the prescription? I’m out of pills tomorrow. No….. I need phone call with him? More billing! Told to get an emergency supply of pills lfrom pharmacy! I asked why I bother to have a family dr? So complicated. Could just go to a walk in today and get it all done at once. Then receptionist says: well.. I’m going to have him call you on the 10th, not the 5th. Deal with it all at same time. As though she was punishing me for my comments! Now I have to wait till 10th for prescription. Had to call pharmacy for emergency prescription. That was the easy part! No wonder our Health Care system is in such bad shape!
A	Almeda Getty on Google ★ ★ ★ ★ ★ Dr Samcoe is always amazing. I have a malady that had plagued me for years and I have seen much improvement from following his recommended treatment. The difficulty is getting an appointment. They have 5 phone lines and 2 people taking calls. The phone system does not take messages, does not have a call back system. I have delayed selling treatment because the process of getting an appointment (walk in or for another day) exasterbates my condition. Im sure the receptionists would be lovely people if the patients coming to them were not annoyed by needing to dial 33 times. These problems existed before the pandemic. It is worse now that You cannot come to the office to book an appointment. Also, the website connected to Google profile is not their actual website but false info set up by hackers. They are aware of this. I would willingly change my rating if the clinic could admit to its failings and make appropriate changes.
T	Tina siebert on Google ★ ★ ★ ★ ★ This clinic is clearly using the luxury of the doctor shortage as an excuse for terrible patient service. I heard Dr. Memon was taking NP in which during Covid they requested I fill out form for both myself and son. I dropped them off as requested back in January. The girls that came to the door was rude and clearly used the Covid excuse to do as little as possible for us.... after dropping all the forms I called to see why I hadn’t received a call this was now June. They acted shocked, I again updated MSP numbers and was told to Wait again. Finally received a message to book and when I called they booked me for a phone interview ... then called back 2 min later to say I was declined as a pt. The owners and doctors should know how unorganized and rude there staff is. I work in the surgery field myself, it’s so disappointing to see health providers medical In particular give zero concern to work with pts but have no problem billing virtual appts.
M	Meet Suthar on Google ★ ★ ★ ★ ★ One star seems like a high rank. Hands down the WORST customer service. The doctors are nice but their receptionist seems like the worst person I have ever dealt with. I called to ask if they are taking new family Patients and before I could finish my initial question the receptionist cut me off with a really rude tone and said “we are not taking new applications” and did not bother to explain or provide more detail. I asked again to get more clarification and she CUT ME OFF AGAIN and said the same this. DO NOT GO HERE. Save your time and energy by avoiding this place at all cost.
A	Ang McCabe on Google ★ ★ ★ ★ ★ Dr. Mailey is excellent. He is the most thorough doctor I've ever had. Truly cares about his patients and is passionate about his work. I'm so grateful that my family finally has a doctor like him.