Burnside Family Medical Clinic

Name: Burnside Family Medical Clinic
Address: 101 Burnside Rd W, Victoria, BC V9A 1B7, Canada, A, Canada

2.8/5 ★ based on 8 reviews

Contact Burnside Family Medical Clinic

Address :	101 Burnside Rd W, Victoria, BC V9A 1B7, Canada
Phone :	📞 +8
Website :	https://www.burnsideclinic.ca/
Categories :	Medical clinic ,
City :	A

101 Burnside Rd W, Victoria, BC V9A 1B7, Canada

Best Medical clinic in Canada

G	Graham Makarewich on Google ★ ★ ★ ★ ★ Our family has been attending Burnside Family Medical Clinic for many years and have nothing but positive things to say about Dr. Stuart Bax and his administrative assistant Anne. Dr. Bax embodies all of the qualities of a professional family physician. He is progressive, knowledgeable, kind, calm and genuinely sincere. Our family has consistently been supported, listened to and taken care of and every time we leave our appointments we comment how lucky we are to have Dr. Bax in our corner. He listens, never rushes, is thorough and has such a kind and calm manner about him. Anne is also fantastic. She is organized and on top of things all the time. She is so good at her job and again genuinely wants to help and do what is best for our family. I have seen her interact with others and again she is wonderful and covers things off in such an effective and efficient manner. Thank you so much for everything you do. I know you both are overworked, but you always remain positive and engaged with your patients. 5/5!!
C	Cara Stinson on Google ★ ★ ★ ★ ★ I contacted this office to get a phone visit in with Dr. Stanfield for my 92 year old mom. Because we are duel citizens she was here in WA State. The Dr. did not call me at appt. Time. Instead had his receptionist call me as I was going to work.The receptionist called and said Dr. cannot speak to his patient (my mom)because she is not in Canada.I have NEVER had this happen in all the years with her other Dr.
P	Paul Meakin on Google ★ ★ ★ ★ ★ I've just had my telephone consultation with Dr Izadi and I am very frustrated and disappointed by the lack of interest he took in my medical problems. I rarely contact the doctor and with the challenges in getting an appointment I had 3 related issues that needed attention, one of which was simply a repeat prescription request. We were on the phone for just over 3 minutes, I've been prescribed an antibiotic after 2 questions regarding my condition, with no explanation of what it is or how to use it. Dr Izadi then refused to discuss my other related problem or answer any questions, stating that he is only allowed to deal with 2 issues, informing me that he is very busy, is working until 9pm and then promptly hanging up the phone on me! I am incredulous that this is what passes for good patient care, I have a long-standing problem and my additional issues are potential signs and symptoms that my health may be suffering and the doctor was in such a rush to get me off the phone that he did not connect those dots.
R	Rocketfish on Google ★ ★ ★ ★ ★ This office is now permanently closed. This is the recorded message when we call for our family Doctor, Mr. Stuart Bax. No warning that my wife and kids are losing their family Dr, although it says we should have been sent a letter or email. According to a receptionist I spoke to, he decided a week ago that he'd rather work in the US. No transitioning us to another Dr, no assistance to help us find another family Dr, they just recommend we go see a walk in clinic. Because they're not over burdened already. What a joke of a practice.
S	Sanjeeta Devi on Google ★ ★ ★ ★ ★ I was dissatisfied with the receptionist's attitude. When I phoned to schedule an appointment for my mother, the person who answered the phone yelled at me, "You should have called earlier!" I started calling at 7.30 a.m. and got through at 8 a.m. I realize that we are short on physicians, but being rude is not acceptable. She was disrespectful to me.
S	Sydney McDonald on Google ★ ★ ★ ★ ★ I have had absolutely fantastic experiences with 3 different walk in doctors at this clinic. I also LOVE the receptionists, they have been nothing but friendly and helpful and have gone above and beyond to figure out how to get appointments booked for my daughter and I. Please remember , you must give respect and kindness to get it in return.
M	Megan McDonough on Google ★ ★ ★ ★ ★ I'm new to the city, so the current medical clinic situation (clinics are closing down left and right, so the remaining clinics have even more pressure on them) was a surprise to me. I was really stressed about the lack of access to GP's and walk-in clinics because of a medical issue that popped up just before I moved to BC from another province. I appreciate that I was able to book an online appointment at Burnside instead of calling every morning like the other clinics are doing. I've also had to communicate with the front desk staff via email due to some communication error and they've been quick to reply & really friendly. Thank you so much!
A	Ania Zarzycki on Google ★ ★ ★ ★ ★ I had an incredibly upsetting experience with one of the doctors at this clinic. I explained my symptoms (mental health) and was immediately dismissed and made to feel like my own lived experiences weren't valid. I have never felt more unheard and invalidated in my life. I was only offered the questionnaire (very reluctantly) for the beginning stages of diagnosis after I started crying on the phone with the doctor. After I emailed the finished questionnaire back to the clinic, I requested a different doctor to go over results and politely explained that I didn't think we were a good fit. I was told there were no other doctors available and to find another clinic. 0/10 I would NEVER EVER recommend this clinic to anyone. Edit- in response to the "response from the owner": Unfortunately learning the information that this doctor who shut me down from my very first sentence gets paid $20/8 minutes is not very comforting. That is a lot of money for someone who is not doing what he is being paid to do. I understand there is a shortage of doctors on the island right now, I do not blame your clinic for that. I am sympathetic to the struggles- my family has been looking for a family doctor here for a decade, and I'm sure your clinic has been looking for more doctors for even longer. But regardless of the struggles, that is not an excuse for the the doctors that you DO have to not to do their job for the clients they do allot time for.