WELL Health - Care Place Fleetwood Medical Clinic

Name: WELL Health - Care Place Fleetwood Medical Clinic
Address: 9014 152 St Suite 306, Surrey, BC V3R 4E5, Canada, R, Canada

2.1/5 ★ based on 8 reviews

Contact WELL Health - Care Place Fleetwood Medical Clinic

Address :	9014 152 St Suite 306, Surrey, BC V3R 4E5, Canada
Website :	https://wellclinics.ca/properties/careplace-fleetwood/
Categories :	Medical clinic , Walk-in clinic ,
City :	R

9014 152 St Suite 306, Surrey, BC V3R 4E5, Canada

Best Medical clinic in Canada

S	Shubhangi Bhalla on Google ★ ★ ★ ★ ★ I called the clinic 3 times on march 21st 2022 at 2:28 pm and the lady on the reception hung up on me 2 times . Third time when I told her what she did she started yelling at me. I would never go to such place. I don’t know what kind of attitude people have . It’s a health care facility and people should know how to deal with patients. She should be fired right away. Uneducated women who doesn’t know how to do her job . No doubt why the clinic rating went down . I wish there was zero star rating.
P	Piseth Bun on Google ★ ★ ★ ★ ★ I have been here for the last couple year. Customer service was good.And the last time visited here was late April for COVID-19 test to travel abroad. Hedie assisted me and she was very helpful. I have never expected any service like this. For sure, I will be back and recommend this location to my friends.
R	Ramakrishna Banka on Google ★ ★ ★ ★ ★ Me and my family regularly come to this place as the doctors here are very good and the clinic is close to my place. The front desk staff here are terrible. They really need some sort of training on how to behave with patients. The way they talk to the people when entered the clinic, makes you more sick and depressed. Sometimes I feel like never visit this place again. Please change the front desk staff or train them.
A	Anandi Li on Google ★ ★ ★ ★ ★ My husband visited this clinic for the first time today. He is a health care professional too. This is the first-hand impression he has seen. The EAST INDIAN receptionist was very rude and unprofessional, with an unwelcoming unprofessional tone. It's sad when health care receptionists are this rude and uncaring for their patients. These receptionists have so many negative comments and are still allowed to treat patients this way. I don't understand why they are not warned by the management.
K	Key Thing on Google ★ ★ ★ ★ ★ I’ve been coming here for for a few years and Dr. Muncey has been a life saver. She got me in touch with an allergist and this clinic stores my medicine and I go every week for my shots. I’ve never felt better, my severe allergies are gone thanks to them. The staff has been very accommodating and friendly to me. I see a lot of complaints here but it always seems to be people who complain about walking in and wait times but you can call to book an appointment and do phone or virtual appointments instead of physically meeting with the doctor. Stop taking out your frustrations out on the front desk staff.
F	Frances Stegner on Google ★ ★ ★ ★ ★ I am longstanding patient there and Dr Muncey was my family doctor for past 20 years perhaps...She is awesome...Then it changed to Wee Health and I am just starting to understand that there is no more family docters allowed and they have been trying to get me to get another family doctor in the most unprofessional manner ever experienced. If someone could of just taken 5 minutes to explain what had happened it would have made a bit difference. There have always been 2 frontline staff that really need to take customer service skill training. Even my husband who visits there occasionally says you feel so unwelcome there. Anyway I am now trying to find another family doctor after i got call from them telling me I was overdue for my PAP test can i book an appointment. I explained it had been in last week to see docter but was told none was available so i walked over to Evergreen and got couple apts. the person rudely started asking m e if i had found a family docter in obnoxious tone!!!!!I WILL NEVER SET FOOT IN THIS CLINIC AGAIN!! In response to reply from clinic it was me that said I would come back for 5 or 6 different appointments. to put this review in perspective, this is first time i have ever ever ever done a critical review.
Y	Yen Ha on Google ★ ★ ★ ★ ★ This clinic walk in has a very limited taking walk in patient. So be prepare you might be decline on wait list. No sign posting how limited they take walk in. This is a reason I only gave them 4 stars. They just needed a better systems for that.. lucky I was the last person. But still, guess I will have to roll my dice for my next visit. Nothing much changed with wait list to see a doctor since pass 12 years. Only part I think changed mostly is limited take in per day. Dr. Villalobos, is a great doctor. He empathize my situation and do listen my concern with my sore throat rather treated like if I had cov.. it is not first time I had throat infested. I am glad he treated me and gave me something to help before I lose my voice any further. Cause I know this time it is getting serious or worst by days. Receptionist is also professional, handle every question or answer with care. It is a small clinic.. and only one person to handle register and phone call is tough. As a patient I empathize them.. and great graditutde for their service.
D	Denis French for win on Google ★ ★ ★ ★ ★ Went in early on a Saturday to avoid the rush, definitely wasn't the only person with that idea. 3 people ahead of me and within minutes 3 people behind me, phones ringing constantly and one receptionist handling it all the best she could. If you treat people with patience, understanding and respect you will most likely get that in return. Receptionist was very pleasing to deal with, I didn't get her name but she has short grey/white hair. I read previous reviews that she was nasty or difficult to deal with. Not my experience. But some people don't know how to be courteous so if you give attitude expect to get it back. She's one person, I arrived at 7am, and was told I'd see the doctor by 7:45am. I ended up seeing the doctor at 7:20am. She was great. Super nice lady with short light coloured hair.... I'm terrible with names which is a shame for this review(edit Dr.Muncie) . All in all if you ever read reviews about clinics they all seem to be extremely negative based. Patience goes a long way and most people needing to see a doctor may not make the most pleasant people to deal with. This was my first visit to this clinic. Hopefully it's the last time for injury concerns, but would not hesitate to choose this clinic again.