Viva Care Medical Clinic - Burnaby

It would be nice if your doctors actually call for your appointment instead of stranding a pregnant woman, and when you try calling receptionist no one is there. So what now am i gonna be charged $50 for a late fee!

I have the never before unpleasant experience with this clinic I called in to book an appointment after three calls I was able to do that online and then it was canceled before informing me I was in desperate need of a doctor couldn’t go to emergency due to wait time. Receptionist was so rude no respect of the patient conditions and how it will affect the mental state of their response. The doctors and staff is respected because they are the hope for patients.I pray God give them sensitivity and passion for work

I have been a patient of Dr. El-Masry since 2019. He is the essence of what a Doctor should aspire to be. Dr. El-Masry takes the time to ensure that his patient’s concerns are not only addressed but addressed in a prompt and efficient manner according to the urgency. The front staff have always been kind and accommodating. When I moved to Vancouver Island I remained with someone who I felt I could trust implicitly. There are very few Doctors I have met with this kind of dedication.

Dr Bharya is attentive and compassionate. I have called the clinic and always get an answer. The staff is polite. Dr Elnagar was thorough and saw me very quickly even though he is a specialist. I have a family doctor but use this clinic when I need to get in quickly. Same day or next day appointments always available.

I practically cried (actually, I think I did!) when my family doctor of over 30 years (Dr. Donald B. Wagar) announced his retirement. I didn't think that my family would ever be able to find a doctor as knowledgeable, patient, kind, thorough, and caring as him nor did I ever believe my family would be able to forge such a trusting and trusted relationship with another doctor again. I have never been happier to be so wrong. My family and I have now been patients of Dr. Rozaliya Kim since 2016, and we have been beyond impressed by the care, compassion, and expertise she brings to her medical practice each and every day. While it is true that the office is busy, we are always able to make an appointment to see Dr. Kim within the same week. And, if the medical matter is urgent, Dr. Kim and her office staff always find a way to fit us in even sooner. During our appointments, we have never felt rushed and we have always felt that Dr. Kim genuinely cares for the health and well-being of our family (more than 10 of my immediate and extended family members are patients of Dr. Kim's, and some are elders with high medical needs). Dr. Kim takes great time and care to find the best specialists in the city for her referrals, and she ensures that any additional tests she feels are relevant are not just requested, but promptly followed-up on. She ensures that her patients are kept updated on results and spends many after-hours and days-off checking up on her patients (e.g., I have received multiple follow-up calls from Dr. Kim: 1. during dinner hours when I know the office has already long closed, and 2. during Dr. Kim's days off [i.e., days beyond her scheduled working days according to Viva Care's online booking calendar]). My family and I feel exceptionally fortunate to be patients of Dr. Kim's, and *literally* after EVERY visit to her office, my family members and I talk afterwards about how incredibly lucky we were to have found her. And I am absolutely sure I will cry on the day that she, too, announces her retirement, but I'm hoping that will not be anytime soon! Dr. Rozaliya Kim is a gift, and my family and I cannot thank her enough for all she does for the health and care of our family!

Dr. Bharya is an excellent doctor and I feel very comfortable and blessed to have found her. She gave me an examination and always kind, friendly whenever I saw her. She recommended tetanus shot to me in last year. Thank you.

Dr. Bharya is an excellent doctor and I feel very fortunate and blessed to have found her. She is confident and compassionate in her approach. She takes the time to listen and thoroughly address concerns and doesn't hesitate to investigate further when required. Whether by phone or in person, my experience with Dr. Bharya and the team at Viva Care has been exceptional!

Booked an appointment, for ultrasound requisition got it, but when they called me to discuss the results 1 week later making me concerned and worried they called from a blocked number. So i never recieved the calls just got voice mails. All doctors working from home and refuse to talk to me in a professional manner and want to play phone tag. not to mention the receptionist was very bossy and disrespectful and wouldn't let me speak to anyone else regarding my results.