VCH Travel Clinic-Vaccination Clinic

My first experience was pleasant full and informative, however after receiving shots the doctor had claimed to my girlfriend and I to come back for "free" booster shots. We came from Maple Ridge because of the free shots. unexpectedly we were charged and no one knew what was going on. After looking through our previous visit they discovered that we were not to be charged for an HPV shot and informed us they would contact us. After no contact i decided to take matters into my own hands to call only for them to put me back on hold and then hang up on me. this is a lack of book keeping on there part. They continued to give me the run around to not have to deal with their mistake. This travel agency will say anything to make the sale and cover up their mistakes. I urge for NO ONE to use this travel clinic!

Actually the best experience I ever had for getting shots. Everyone from the receptionist to the doctor and nurse were SO friendly and informative. I wish everyone in the health field was like this! They were so understanding that I am an adult-baby about needles and did everything they could to prevent my fainting tendencies. Definitely would recommed!! Thanks for the orange juice and conversation, you guys are the best!!

Been coming here for years. However, recent experience was terrible. We showed up 15 minutes early (because we received numerous emails confirming our appointment time at 9:50 am, November 2nd, so we did not want to be late) and was told the doctor cannot see us before our appointment at 9:50 am. That's fine. We had no issues with that. Then we waited until 10:25 am before the doctor came out to see us. At this point both our toddlers and we were losing our patience. Consultation took another 15 minutes or so, then we were asked to wait for the nurse to prepare the vaccines, so we waited. 15 minutes later, the nurse came out and told us that they were going to see the next person who's appointment was after ours because that person only had one vaccine to do so it would be really quick. Can I say "how rude?" After waiting all this time they decided to see the next person. After an hour passed, and we were still waiting, we told them we were walking out because we had to wait so long and FELT DISRESPECTED because they saw the next person before they were SUPPOSED to see us. At this point when we left, they were still not ready to give us the vaccines. Not a single apology from either ladies, and communication was POOR. HORRIBLE SERVICE! Never ever going back!

Great service with easy booking online. The staff were very friendly, the doctor was knowledgable and took his time to talk through everything with me. The nurse administering the vaccinations was quick and efficient while also being gentle. It is a little pricey but the service was excellent. I would definitely recommend this clinic others.

Doctor was somewhat knowledgeable. Most of the information she provided was what I confirmed through my own research. I already knew what vaccines I needed, but I still had to pay for the consult to get the Yellow Fever Vaccine. Front desk and nurse were both very good and friendly. Booking my appointment was easy and convenient. Overall experience was good and I would recommend this clinic to others.

Due to school requirements , I need to take boosters. Front desk staffs were friendly and asked me to double if my person info was correct. And Gio, the registered nurse, greeted me within 5 mins after I checked in. I told her why I needed it and I felt a bit nervous. She was nice and calmed me down, was knowledgeable to answer to the questions I had. I received 2 boosters and it was done less than a minute. Everything went smoothly and she signed the record for me. Told me I may experience some soreness, but I think I should be fine. Thanks again to the service provided by frontline healthcare workers during this time, truly appreciate the help.

i went here for my shots may 25 2020 my appointment is 1030 and also my work send me here. no complaint. they treat me well. the doctor is nice 5star but the girl in the front desk is 2 or 3 star for me. she talk to me twice fill this up (paper) and have a sit. i will have to come back here since its related to my work that requires updated immunization. but yeah everything is good in my experience. thank you so much i might be a separate case since i read some 1 star comments but you can check out/try this place. i mean maybe when you agree to pay 1st :)

I was charged $50 consultation in which I was neither informed of the side effects of the $200 vaccine I was about to take nor informed of how long it would take to be effective. When I decided to not take it, I was pressured to buy it. The consultation took place on Monday April 25th 2022, was quick and went well. I told the Doctor that my flight was departing on May 1st for a two-week trip. She said nothing about that and gave me a prescription for a yellow fever vaccine for me to receive at the same clinic on Friday, April 29th. When I arrived and I was ready for the vaccine, the Doctor was not there, but as soon as I sat down and rolled up my sleeve, the nurse told me that I was likely to have flu or Covid like symptoms that could last for 5 or 10 days. I asked the nurse, why the Doctor did not say this during the consultation? Is not this part of the protocol? This was vital information for me since this could mean that in the likely event of getting symptoms, I would miss my $1,500 flight due to the current pandemic. The nurse said the doctor should have said this, but anyways I still had to pay for the vaccine since they had prepared it and that I was supposed to have done my research about side effects. I was astonished. Why is the $50 consultation for? It is their responsibility to INFORM me of all side effects for me to make an informed decision… She then said to me, “it would not have worked for your trip anyways because it takes 2 weeks for it to work”, to which I was further appalled. Why didn’t the Doctor say this? She knew my trip was for two weeks only, the vaccine would have not worked for me in any case. It would have cost me almost $200 and then it might have caused side effects that would have potentially prevented me from traveling ($3,000 entire trip). Why she did not say any of these fundamental details during the consultation? Omitting information like this goes beyond me. As a response, I said to the nurse that it did not make sense for me to take the vaccine since it would not work and it could risk the possibility of travel. Therefore, I was not paying for it. She said: “well, you will not be allowed to enter the country. In Ecuador, they require the Yellow Fever vaccine upon entry.” Which is straight out FALSE. I travel to South America often, Travelers are RECOMMENDED to be vaccinated against yellow fever and if they are going to the Andes, they do not need it at all (also it can be verified in Canada’s travel advisory to Ecuador). After I said that to her, then her demeanor changed, she said “sorry” and stopped trying to use fear or pressure in order for me to buy the vaccine… This behavior left me wondering whether they were giving me (or omitting) the information in good faith or were just trying to sell me an almost $200 vaccine no matter what…I've been coming here since 2012 for all my vaccines, but I am going to find another clinic. This type of behavior truly breaches one's trust.