Tia Health - Online Canadian Doctors, No fee $0 with health card - We're available online only

I booked an appt. yesterday. A few minutes after its schedule time I received a text indicating a 8-15 min delay, followed by a 2nd text indicating the same. I then received a call indicating "technical difficulties" & that they were unable to say when I'd receive a call. I came to read reviews post call & immediately tried to cancel my appointment based on what I was reading. Cancelling wasn't too straight forward but, I received a call in the meanwhile. Within 2 or 3 mins I received the prescription I needed. While it felt odd to receive a prescription for something I never took before within that time frame , I did get what I wanted/needed. Dr. Tuli sounded nice, wished me well and did fax the prescription right away. Although the system needs some tweaking (too many texts, email, difficult to book/cancel), I would use against if I needed a prescription.

Fantastic! I was able to book a same day phone appointment (20 minutes after I registered!) Dr Dost was professional, succinct and friendly. My Rx was faxed to my pharmacy within minutes. I absolutely recommend using this service!

It's a terrible app, barely loads. I see the same doctor everytime I use it but it's hell trying to find her and the search bar doesn't do anything either. It sends you an email offering you a followup appointment but doesn't give you the option to book the same doctor directly so you have to start all over again. The chat help doesn't even work, nothing happens when you type out your message and hit send. 90% of the time I have to go through the booking process 10 times before the doctor I like shows up as an option and everytime it says there's no appointments available for months on end, even tho she says there absolutely should be. They say they are committed to giving quality care and yet can't even set up their system to give a quality experience to get that care. This headache isn't any better than waiting in a walk in clinic for hours.

I've used this service twice now and both times I was incredibly pleased with the experience. First things first, the app sucks. If you are going to book an appointment, use the desktop site. The app rarely loads correctly and you'll find you get halfway through booking an appointment and the page just stops loading. I was tempted to rate it 4/5 stars simply due to how awful the site is but my happiness with the appointments themselves overrides that opinion. Once you do make the appointment, the service is great! They send lots of confirmations by text and email which I really appreciate. All of the confirmations are able to be done through text so I appreciate the automations. The first time I booked was an incredibly urgent issue and I was able to get a same day appointment within the hour! Wow! As a young woman with endometriosis, I've been gaslighted and mistreated by the medical world time and time again and was really expecting to have to advocate for myself but my trepidation was completely necessary! My appointment was so short because the doctor took me at my word and believed that I knew my body well enough to know what was wrong. He asked if I had experienced the issue before (I have, MANY times) and wasted no time in sending my prescription to my preferred pharmacy. Please note that you should have the fax number of your pharmacy ready to go for convenience sake. They are doctors, they shouldn't have to spend their limited, valuable time searching for information that you should have ready prior. He even gave me a refill which I unexpectedly ended up needing so I really appreciated the forethought. My second appointment was exactly the same. The doctor called me on the dot for my appointment and unfortunately while their system didn't allow the doctor to see my history form, he was very attentive and again, wasted no time getting to the root of the issue. I asked for a referral and I already have an appointment booked with the referral office. I have recommended this service to all of my family and friends and will continue to turn here for as long as I need. Thank you for your service! You have really helped me out! Their claim that there are zero fees for patients covered under MSP is completely true. There are no reimbursements to apply for, they bill your medical plans directly. All in all, I am super happy with this service and recommend it to all!

Had a great experience using Tia Health. Booked a virtual appointment on a Friday for Saturday night. Was called about 5-10 mins after my scheduled appt time (definitely beats spending hours at a walk in clinic!). Appointment was fast and efficient, and I had a prescription faxed to my local pharmacy that same day. Amazing service!

Anyone who doesn't give this service a 5 star is crazy. I have had to use it 3 times now over the past 2 years. Each time they have been able to get appointments within 24 hours sometimes even same day. You don't have to go into walk-ins and wait for hours for simple things a doctor would likely have the same prognosis in an in person visit. I encourage everyone to try the service out.

I found this service quick and easy got what I needed every time I've booked. Only once was a doctor a few minutes late still a lot faster than being in a clinic. I referred a few people to use a service and I noticed that they had less than ideal interactions but it was because they didn't fill out the paperwork, just make sure you do everything essential before you have your appointment and it'll go smoothly!

This was an overall terrible experience and complete waste of money. I walked into the appointment needing a birth control prescription because I had lost mine during my travel. I knew exactly what I was taking dosage-wise/name and I let the Dr. know at that point he refused to look up the pharmacy where I needed it delivered and asked me to look up the fax number myself. We ended up sending the prescription to a really inconvenient pharmacy because he refused to look up the pharmacy that I needed. The appointment lasted no more than 2 minutes. I then went to the pharmacy and had a confused pharmacist let me know that the doctor hadn't bothered to look up the name of the medicine and Canada and had sent a prescription for an American product. Even more inconveniently the pharmacist let me know that the medicine/dosage didn't exist in Canada so she was unable to fill my prescription. This led me to miss a pill for a day which anybody that takes birth control knows is really inconvenient. Anyways I went back home and contacted their support team. They tried to make me book another appointment to get the right prescription. This felt a little bit ridiculous because my first $40, 2 minute appointment was such an abject failure due to sheer laziness. The doctor failed to give me medical advice and had only transcribed what I had told him into a prescription pad. What I needed in that appointment was a doctor. to tell me what was available in Canada and help me decide what the best option was. Tia health should have been able to acknowledge the failure from the physician and should have helped me get a new prescription for a medication that existed. When I contacted their support team thew were obtuse and tried to make me contact the pharmacy to contact the doctor. The last thing I wanted to do was spend more time on this especially because it was Tia's physician that messed up and not me. Also I'm not from the country and navigating new medical systems is confusing and time intensive. Anyways long story short, my experience with their doctor's was truly terrible and their support team had no ownership. They tried to make me spend more money/time on fixing their physician's screw up. As stated before I would recommend Maple doctors. I finally ended up getting an account with them and getting a new prescription for an actual existing medicine within 10 minutes.