UPS 2000921

April 2019...parcel from Costco to be delivered via UPS. Rec’d an email from UPS stating our address was incorrect. This is the 3rd time (different deliveries) for UPS to be incapable of locating our home in the last year. We called UPS Customer Service who confirmed they had our correct address. They would NOT however, attempt a second delivery even tho the UPS driver couldn’t find the correct address on a large, existing (not new) residential street with our large address numbers on a large post on the driveway of our address. We asked the Customer Service for follow-up and they (reportedly) sent a message to the UPS “distribution centre” for someone to call us before 7 PM the same day. No one from UPS ever contacted us. Readers please note the number of 1 Star ratings for this inept company.

We had 25 boxes shipped from Ohio to Kelowna. Out of the 25 boxes, 1 was severely damaged and when Melanie called to tell us it was damaged, she was very rude and indignant. When we went to pick it up, she was just as rude. When we walked in to "customer service", there was a guy on a personal call and he immediately went into the back. We waited for at least 5 minutes with no one coming to help us. When I opened the door and looked outside, the guy was there still on a personal call. I then discovered that the bell rang in the back when the door opened so I kept it open for another couple of minutes until Melanie came. She asked me to close to the door as it was ringing in the back. I said that I did that because we had been waiting for quite a while to which she responded "it wasn't that long". She continued to mutter under her breath while we were retrieving our belongings. She only changed her tune to a more helpful one when I asked for the UPS location number. Then she offered to bring us a cart for the belongings. I have to wonder how the box made it from Ohio to there without damage but ended up being damaged there. Also, once home, we discovered that a cookie sheet was missing. How can a tin cookie sheet be damaged? However, that was not the most frustrating part. It was the rude and incompetent customer service (or lack thereof) provided.

Each time I order online when supplier uses UPS for delivery, the items arrive days later than estimated. Online tracking is a joke and customer service is useless. I am waiting for a delivery that was to have arrived 5 days ago…still no info on when I will receive the package.

2 out of 3 of my packages are lost at there facility and there hasn't even been any attempt to bring them the moment they get into kelowna you won't get your packages my 3rd package is in kelowna facility they said they will deliver the dec 24th if they dont deliver that package that will be ridiculous I will avoid ordering from vendors who use ups ?

This place is so bad at customer service they should be used by UPS for lessons on how NOT to interact with customers. I don't think I'm alone in this conclusion either; scanning around BC they are the winner of lowest review score with one of the most # of reviews for any UPS location. This location obviously prides themselves on making people very mad. So mad they'd leave a negative review and it's likely also why you are reading this too - you've experienced the "pleasure" of interacting with the staff at this location. My Story: After losing our tracking number for an Apple return I went to this location to see if they could help track the package. As they had just dropped a package off to me when I handed the driver the return, I had the driver info, the date & the time it was picked up. You'd think if they can track a package anywhere on the planet through their massive database they could use this info to find mine. But, the completely disinterested and dismissive lady riding the desk didn't even attempt to think of a solution. I was told if I didn't have the tracking number there was no way to find my package, end of discussion and she rudely skulked away through the door without another word, leaving me standing there with my mouth hanging open. Unbelievable. After waiting around longer and speaking to the next person sent through the door (presumably a supervisor) I was again told she couldn't help me either. What really exemplified how incompotent this place is, after a bit of "Googling" I was able to solve the problem myself - I learned I could track the package using the UPS tracking site with my package reference number. Why couldn't the wizards at this UPS location think of this? It's one of the query options on the search form on their screen? How is a Google query more helpful than the reps for the company? As this is fairly basic info and only slightly "outside the box" of a normal package query, my guess is they didn't want to be bothered. Many (most?) businesses pride themselves on putting in the extra effort to help as that ensures return customers. This location hasn't received that memo yet. They should all be fired and replaced with drunken monkeys or house plants.

I always thought Purolator has the worst service, but UPS is getting there as well. Two packages in two days not delivered with notice saying -not at home- despite the fact I was home both days. So now we have to drive all the way to the airport for pickup. Ridiculous.

I don't even know where to begin. Let's start with a little knowledge. From decades of experience in international supply chain, UPS is known by most logistics professionals as the worst courier company and stay away from it's services in most cases. One of the main reasons being the expense of resources, resulting in lost revenue, due to UPS' failure of service, or ultimately not receiving the package on schedule. Companies that choose UPS have either little experience in logistics, or they're offered excellent incentive rates (discount off book rate) versus FedEx for example. One reason for UPS' lower rates offered to businesses is that they have their own Brokerage Services business (duties, taxes). Who hasn't seen the added charge from UPS before the package is released to you. Do you often wonder why no one else does this aside from Canada Post? Essentially this cost is redirected to the customer on top of what you already paid for shipping at time of purchase. FedEx has a built-in seamless brokerage, where they calculate the cost ahead of time and take care of the costs behind the scenes, removing the customer having to deal with the extra work. You may see a higher shipping costs from a seller but do not let that deter you, as most people who've had UPS issues it's because of their poor brokerage service. It's an added transfer point in the management of the delivery that adds to the potential for mistakes. Shouldn't sellers think about their customers as they are experiencing added customer service agents hours, back-order management, re-orders, revenue losses due to UPS errors, no return customers etc. Be smart! My issue today is about a domestic package (Ontario to Kelowna) with the extra money paid for next day delivery - Express Saver next day before 3 PM. I'm now on day 2 and have not received my package, which I required as fast as possible due the time constraints. The UPS warehouse in the location of origin put the wrong sticker on my package and it was marked an international shipment, even though the sticker said it came from Ontario! From what I understand is that the Ontario UPS warehouse put the wrong sticker on the package and the Kelowna w/h had not bothered to look at the package and understand that it is was a domestic shipment.They just have to read the label. Two lengthy calls with UPS and one with the company I bought the item from totalling close to 2 hours is an unacceptable. Reading through the comments we are at a 90% failure rate for this specific warehouse in Kelowna. Until sellers and businesses review their customers complaints and change their delivery partner to something other than UPS, these issues will continue. I personally try to investigate what courier is being used prior to shipment and I suggest you all do the same.

Had a great experience with a UPS driver. I was tracking package due to be delivered today. Flagged down Tom (UPS driver) on my street when I saw the package hadn’t been delivered and I asked if he had seen it. He hadn’t. He then proceeded to look up the tracking number and get to the bottom of it immediately. He contacted me to explain the delay and told me to contact him if I had any other concerns or questions. Great customer service! If I could find a number to call his manager/supervisor to applaud his efforts, I would.