FedEx Ship Centre
3.5/5
★
based on 8 reviews
Contact FedEx Ship Centre
| Address : | 6191 Airport Way, Kelowna, BC V1V 1S1, Canada |
| Phone : | 📞 +89 |
| Website : | https://local.fedex.com/en-ca/bc/kelowna/ylwa%3Fcmp%3DLOC-1001545-4-4-971-1110000-US-US-EN-GPLCANADARETAIL |
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| City : | V |
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Brendan B on Google
★ ★ ★ ★ ★ I am extremely unimpressed with the professionalism of the drivers in Kelowna. I'm sure that if you just pick up your package at the facility you would have few issues but as for door delivery you deserve no stars. I have unfortunately had to use FedEx for several packages in the past and not once did they actually ring the doorbell and wait more than 20 seconds. Once, I had to wait outside for them to arrive so the driver didn't just "attempt" another delivery. After waiting all day for an exceptionally important package to arrive these drivers don't even bother ringing a doorbell? Come on FedEx, shape up.
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Wesley Hinchey on Google
★ ★ ★ ★ ★ I ordered from Winnipeg overnight, arrived in Kelowna the next morning at 8:30am. It sat there all week. Tracking said would be delivered Wed, then Thurs, Fri. On phone several times. App would not allow me to change to pickup at the airport location. On Monday following I was told it was not overnight delivery or I would have it by now, and it was turned over to Canada Post that day. Called local post office they did not have it. The tracking said it had been turned over to a different address. I was never called. Wednesday I called back, 4th time, was told it was delivered to local Oyama post office on Tuesday. Again I was never notified. Absolutely the worst delivery service I have ever experienced. Horrible auto attendant when I tried to call. Kept asking for Customer Service, 10 or so times before the system would relent and give me an agent. And I still paid for overnight service. Only a week+ to get. Issue was the Kelowna delivery shop. Pretty embarrassing for FedEx Corporate!
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Traylee C on Google
★ ★ ★ ★ ★ I will never deal with FedEx. They mishandled packages and after going to three different locations. Found only 1 fantastic lady to help me with my package to send out!
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nathan strauss on Google
★ ★ ★ ★ ★ I went to fed ex to ship to USA urgently on Friday June 3rd. To whoever was working THANK YOU. So amazing to get help and answers.
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Leo Bartels on Google
★ ★ ★ ★ ★ I like this shipping depo the best of any in Kelowna.
It's inconveniently located out at the airport.
The service has always been polite, knowledgeable and understanding which I haven't found from any shipping depot in Kelowna.
FedEx themselves is nothing special, but this one is.
I've shipped a lot over the years and am happy to finally find a place I like.
I've used them only a few times as I just recently found them.
I will now only ship from them.
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Peter A. M. on Google
★ ★ ★ ★ ★ We paid over $100 for overnight shipping. Came a week later, no refund policy put in place, never using FedEx again. Have lost absolutely all respect for you guys, do your job. Will be reporting as fraud through my credit card company, you guys failed to deliver on your end, so I won't on mine. Thanks!
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Charlene Waines Wiltink on Google
★ ★ ★ ★ ★ The door tag was missing the tracking number we needed to pay the duty / taxes so was a challenge, however the customer support person I had on the phone was extremely helpful and patient. My address is also one of those Okanagan addresses that does not enter into computers the same each time and she tried every way to find our package. Great customer service. We weren’t sure if the package was coming out for a second try to the house or was being held at the shipping centre, and headed right after work but traffic was right and we arrived a few minutes after closing. Ingrid, I think was the amazing lady still in the depot and she knew our package and that it had two parts - one she had seen in the back and one that must have been in the other area for going out for delivery. She was so helpful. Did not turn us away. Went to find both AND did it graciously and with good spirit and attention to the customer and the packages.
She was not rushed, and we let her know how appreciative we were for her great service in their busy season. I hope the managers see that they have great front line people here in kelowna!
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Kevin Rundle on Google
★ ★ ★ ★ ★ My girl friend was shipped something through fed-ex to our apartment, have brought the package back into Kelowna. To one of three locations with no detail as to which one. We live in Vernon and we don't have the time after work to visit all three and barely one of them. What is more incredible is she signed up for delivery warning to her phone which she never got. Better yet if you attempt to phone fed-ex for any clarifications there seems to be no conceivable way to get beyond automated service which provide no better detail than what she can get on the app or website. also if you think you can begin any process to progress your grievance and fix the situation think again. I am of the opinion a flightless carrying pigeon service would have better customer service. please note the only reason I am bothering to review this dumpster fire is I could not find a way to start and resolve any complaint with fed ex within the next 24 hours From here on out if any service tells me they use fed ex as delivery I will decline to put in order. _ please note this review is more about the online customer service and usability than it is any counter service since we haven;t reached them we can only assume they have no intention to being reached however that isn't there fault and is likely corporate fed ex policy.
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