Bekins Moving & Storage

Friendly, efficient service from team of Brett and Mark. Made the whole process easy. Highly recommend this company.

The team of 3 people who packed up our 3 bedroom house were professional and quick. I selected Belkins in Kelowna as they were the only Company who offered all the services we needed- move out, indoor storage for 7-8 months of our belongings and move-in in the future. Our real estate agent also spoke highly of the Company. I would recommend Belkins for anyone moving in the Okanagan area.

Very unprofessional with no customer follow up service for loss and/or damage. They lost quite a few of my items, and I sent in a claim with no response from them. Not recommended for a senior with disabilities living alone. There is no humanly possible way to tell what is missing and lost within 48 hours after they just dump stuff all over the house, not even in the right rooms. And this was stuff that filled a 2800 sq foot home. Would never recommend this company to a senior.

This crew, headed up by Kevin, was fantastic. They were courteous, kind, professional, efficient, organized, careful. They made a stressful move situation very pleasant and relatively easy. This was probably our easiest move thanks to Kevin and his crew. We recommend him and Bekins out of Lake Country without hesitation!

We were not impressed with our experience with Bekins. During our local move, the team was quite unprofessional, speaking with our neighbours and strata manager rudely, and complaining about the challenging nature of the move frequently and loudly. Despite being aware that they were moving into a townhouse (and thus narrow quarters), the team used foul language, and seemed to become angry and frustrated when faced with flights of stairs. The team members were often on their phones, standing in the truck. Our move went over the quoted rate, and when we contacted Bekins about some of our concerns, we were told that much of our experience was part of the expected service. We would not recommend Bekins.

Never in a Million Years! When is a “quote” not a “quote”? I contacted Bekins Kelowna to arrange packing and shipment of my 1 bdrm appt possessions overseas. I had my belongings in a self storage unit with Kelowna Self Storage (can I say what a fabulous business they are, honest, friendly and super efficient). I am currently a full time student until starting employment in July and am on a strictly limited budget. I advised Bekins of this and they agreed when advised that I wouldn’t be in a position to pay the $10,000 overseas shipping fee for several months. Given COVID related delays, it would be some time before shipment could be arranged. Bekins contacted me in March and advised they could have my goods transferred to their warehouse in April, getting it packed ready for overseas shipping and storing it until I was ready to have it shipped. They quoted $1900 for packing and moving to their facility and provided a monthly storage “quote” that was close to what I was already paying. I agreed and paid a $500 non refundable deposit. When the storage fees came in for “bulk storage “at double the quote and double what I was paying at Kelowna Self Storage for a self contained unit, I questioned this. I received an email in a berating tone suggesting I should expect this figure “given the weight of my goods”. Who could estimate the weight of their household goods? Only someone in the moving and storage industry, and Bekins failed to do this when they provided me with the storage “quote” which was actually their minimum charge, not what it would likely cost me. With this monthly figure, I was unable to make any contribution to my outstanding account with them, this was distressing, not a comfortable situation to be in. I contacted them and as they were not negotiable on the monthly storage fee, I asked for a quote to have my goods moved back to self storage until I was able to finalise overseas shipping. They quoted $900 to have my fully packed and securely wrapped (I am assuming) goods moved 5kms from their facility to Kelowna Self Storage. I am not in a position to pay this fee until I start work in July, so agreed to pay their bulk storage monthly fee until the end of July, when I intended moving my goods back to more reasonable self storage and make payments against my outstanding account with Bekins for packing and shipping my goods overseas. I then got a demand from Bekins Kelowna to pay my entire outstanding account within 3 weeks or my goods would be publicly auctioned under the Warehouseman’s Act. They had added an additional $400 charge for “warehouse handling” – without any explanation – I can only assume there is an extra charge for their staff to move your goods off the truck and into the warehouse. They billed me for the next months bulk storage in advance, while advising my goods would be auctioned in the middle of the month. I contacted the Better Business Bureau, and their only service to me was to forward aggressively worded emails from the Bekins Kelowna General Manager, Dawn. I regret not taking the time to read the previous BBB negative reviews, specifically mentioning this person who I had the misfortune to be dealing with. I contacted Bekins Canada and they quickly distanced themselves, claiming no responsibility for the actions of their franchisees, and went so far as to request I remove my complaint from their website. I contacted Consumer Affairs but their jurisdiction does not cover the moving and storage industry. So I am sadder, much wiser, and much lighter in worldly goods, including many precious and to me, priceless possessions collected over the past 30+ years. I never in a million years imagined losing everything I own to a business so lacking in brains, heart and backbone. So would I recommend Bekins for your moving and storage needs? Never in a million years!

The movers arrived on time and were very efficient in moving the furniture etc. into the storage unit. The movers were friendly and asked the right question as we self packed. Furniture was protected by wrapping with blankets. We were very satisfied with the service.

It has been almost a year since we hired them and they have not followed up with any of our concerns and have ignored the ticket we submitted for missing items. I feel that's enough time for them to have resolved at least the ticket. - The packers stole approx. $700 worth of sealed wine, garage items and cleaning supplies. They also stole the wine glass my Mom gave me. - There was no mention of not transporting items at any point of the process, either verbally or contractually. - If they were unable to transport the above stolen items, they should have left them at the location they found them at. They took items that were not theirs for their personal use. - They misplaced an important part of our bed frame, we submitted a ticket but they have refused to resolve it. - Neither Bekins nor their parent company ever knew where our things were between pickup and drop off. - They took payment 2 days before delivery, despite the contract stating 'upon' delivery. - Knives and sharp objects were not secured. - The amount of paper used to pack was unnecessary and excessive. - The experience with the estimator Nicole, and all of our interactions with her were fantastic, she really accommodated all the changes in our situation beforehand. - $5000 was too much to pay for the stress and anger and feelings of violation that we experienced and it cast a shadow on our anniversary weekend. - They will hold you to your end of the contract, aggressively, but will not fulfill their end of it. - They were argumentative and aggressive from the moment we expressed concerns and did not try to work with us to resolve any problems. In the past we have hired literal Meth Heads in Montreal to move our things and they did a better job and didn't steal anything. Will we use them again? Absolutely Never. If you choose to hire them, heed this warning, sign NOTHING until every single one of your boxes has been opened and checked, even if that means putting the movers up for the night. They will try to shirk all responsibility, and they won't be nice about it. They prey on honest and trusting people and hide behind a wall of bureaucracy. I will even go so far as to predict the response from the owner will be aggressive and dismissive. Edit; Shortly after posting this, Dawn from Bekins called to threaten my husband into changing this review. Nice try Dawn, but I think the rest of these reviews speak to your character, enough that I don't need to make any changes. Disgusting.