U-Haul Moving & Storage at S Fraser Way
3.6/5
★
based on 8 reviews
Contact U-Haul Moving & Storage at S Fraser Way
| Address : | 30618 Matsqui Pl, Abbotsford, BC V2T 6L4, Canada |
| Phone : | 📞 +8 |
| Website : | https://www.uhaul.com/Locations/Self-Storage-near-Abbotsford-BC-V2T6L4/846030/ |
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| City : | T |
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Attention To Detail Handyman Services on Google
★ ★ ★ ★ ★ Supposed to get a free lock with every locker rental, rented two lockers and had to buy the locks. We are in the middle of a huge move and I am so sorry I picked Uhaul and will never again. The Matsqui place location has done nothing but cause me delays and issues. We didn't realize how late we stayed trying to fit another load in and somehow triggered an alarm, today we were threatened with loss of our contract, fined 100 dollars and told we could only access our storage during office hours, while trying to move. I was promised that I would get my free lock and had to pay my husband had to pay for the lock for his locker I will never use U-Haul.
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Kelby Befus on Google
★ ★ ★ ★ ★ The place is a little cleaner than most however the low stars reflect on the unpleasant and unprofessional staff they have working there the younger girl working there yashika Mehta is extremely rude and could use some more training
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Diamond Life Academy (Scotty Hulshof) on Google
★ ★ ★ ★ ★ Great place we bring lots of clients there
Gorillamoves.ca we are a local moving business to Abbotsford in the Fraser Valley and we deal with the entire Province U-Haul is one of our go-to places for moving accessories as well as bringing clients here to store their stuff
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Dave Kachanoski on Google
★ ★ ★ ★ ★ Prepare to be very patient and flexible. Online process does not function so well. Staff do what they can. Lots of, "Sorry, There is nothing we can do." Tough to listen to when in the middle of moving!
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Chris Buchholz on Google
★ ★ ★ ★ ★ Awful service. Changed equipment from a covered trailer to an open trailer with no notification, very rude and unhelpful at desk. They absolutely did not care that they have caused significant inconvenience and stress.
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Logan on Google
★ ★ ★ ★ ★ I rented my uhaul from the Surrey (84th) location, and did so with minimal issue. However, my parents on my move day were returning my rental to this Matsqui location and we’re met by an extremely rude employee. Her name is Yashika, and she treated my parents extremely poorly. She initially refused to have them bring the rental to this location stating there wasn’t “room” even though this was not stated on the website. Secondly, she spoke to them with nothing by negativity and bitterness, and at one point the exchange escalated to a very heated situation.
I will never use uhaul again and I will let all my friends and family know to avoid this company like the plague. Terrible customer service, beyond that.
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Jason on Google
★ ★ ★ ★ ★ I HATE TO LEAVE NEGATIVE FEEDBACK, Zero customer service! They gave me the wrong truck info. Wrong KM's, gas amount, and colour of roof pegs. He said it didn't matter. When I returned it a girl was working and said the gas wasn't filled up enough. I had Filled it HIGHER than when I got it. BUT since it was the wrong truck info, she told me I was going to be charged extra for the gas. I showed her the reciept as I had literally just put gas in... TOO BAD. BEWARE THEY WILL OVERCHARGE AND SCAM!!!!
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Wannessa Lynn Nesbitt on Google
★ ★ ★ ★ ★ Totally loved the service nice and quick. I feel i was a little over charged only cause i dropped it off minutes after they closed so the time in wasnt till the next day. And when i took it they actually didnt do and over all with me and told me about half full for gas and it was quit half full . But still charged the extra . Which i still owe them now 78 dollars which i do plan to pay i just havent had a chance to get there yet. But i did return it cleaned and in good condition. And their service is great, very freindly people. Makes for a great interaction . Keep up the good work U-haul. !!
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