The Brick - Calgary

I wish I could leave 0 stars. I have never left a negative review before but my experience at The Brick was the worst experience I have ever had with a store. We bought a sofa and everything seemed very sketchy from the beginning. They wanted to write it a few days out because they said it was better for their books. Then they forced us to take a warranty we didn’t want. They said they would give it for free but then wrote it as a charge on the invoice. We asked 100 times that the sofa was in stock because it was important to us and they said we could pick the delivery date because it was in stock. Then they called and tried to change our date to earlier and we were out of town so we asked to stick to the original date. They then sold our sofa to someone else and didn’t tell us. We stayed home on our delivery day and no one showed up. When we called they told us they were now out of stock and couldn’t deliver it for at least a month however they expected the date to be pushed. We went to the store and they got angry with us that we didn’t accept their revised delivery saying it was our fault. Then told us to reselect as they didn’t feel like we were owed a refund. We did finally get the refund but The Brick was rude, aggressive and we should’ve never bought the sectional as everything seemed sketchy from the very first moment. Our sales person Karan lied to us and we will never go to the Brick again.

Excellent service! Blessie helped us to find the perfect sofa for our living room and we got an amazing deal. She is very professional, helpful and friendly. Store has large variety, is clean and well organized. Customer friendly service, great quality and affordable pricing, it is worth paying a visit.

Came here to find a couch after the original one I bought still hadn’t come in 6 months. Wasn’t happy to have waited that long and Mandy was very helpful in finding me an excellent replacement couch that was already in stock, I am in love with my new couch already! And she also got me a really good deal on the couch. Definitely recommend!

It was a nice and good experience, I bought all living room from them, that because they have a good collations meet to all tests & customer service, and I want to mention and thanks employee there called (Blessi), she was A nice and good helper.

So today we got a good deal from Neda at this store. She is very helpful and friendly. She did an amazing job to find our stuff at affordable price. I would like to say A BIG Thank YOU to her for helping us today. I will definitely come back to this store in future.

I find it extremely disheartening that one negative experience can convert a customer’s perception of this Canadian based retailer from being a 10+ year customer that praised “The Brick’s” services to a customer that will now advocate against supporting this Alberta originated business. Please keep in mind that this experience occurred at the “The Brick : Beacon Hill located at 11860 Sarcee Trail NW in Calgary, AB” and does not directly apply to all “The Brick” retail locations. I have only received exceptional customer service at the locations in BC and NB. However, this was my only transaction with this location. After 10 years of support, this location has deterred me against this business in its entirety. On September 18th, 2021, a sales associate named Varun sold me what he stated was a “Brand New” love seat. I was advised that this love seat was part of the “Tent Sale” from the previous week and was now on clearance due to overstock. My endeavor was to find a grey love seat to match that of my two recliners at home. This sale was finalized with the comprehension that this furniture piece was brand new (overstock reflecting the price), providing one year of manufacturer warranty, and delivery costs. It’s essential that I be completely transparent. The love seat was priced on clearance at $549, plus the $89.95 delivery cost. Reflecting all the other love seat pieces that were priced $600-$899 on their floor, I thought this was a great deal with the discounted price. On September 22nd, this love seat was delivered to my home. To my dismay, this love seat was entirely discoloured to the point I strongly believed that the wrong seat was delivered mistakenly. Immediately I contacted the customer service department. Akshpreet proceeded to explain that due to this love seat being on clearance that it was a final sale. I have absolutely no arguments regarding a final sale whatsoever. My concern was that the wrong love seat had been delivered to my home as this was not the love seat I viewed in store. We sent in photos of the discolouration and her response was that she did not have time to deal with this today and that it was the correct love seat. After review, my husband and I concluded that this love seat was likely placed outside during their “Tent Sale” and moved indoors afterwards. The discolouration was in result of extreme sun exposure as their price tag spot is what exposes the discoloration most clearly. Also on the side, likely due to being pushed next to the 3-seater couch, which is how it was place inside their dim lit store. Regardless, my point is mainly the integrity of this sale. I was completely blind-sided. The sales representative did not disclose the reasoning of this sale as discoloration (maybe he did not know), but instead advised that the pricing was due to overstock. Varun NEVER told me that this love seat was placed outdoors, which he must have known. And when contacting their unsympathetic customer service, I almost felt like they knew that they “got me”. Just the robotic answer of the final sale. Not a goodwill gesture. Not even an apology for not disclosing this. You’re right, I feel like a complete fool. However, I will find the silver linings! I am sharing my story on facebook, Instagram, youtube, google review, and TikTok to spread awareness of skeptical sales tactics. How this sale went through with dishonesty. How to avoid situations like this! I’m not saying to not shop here. I am just suggesting to be weary. As clearly integrity has been surpassed by the commission that the sale’s representative had. I have shared my experience with other committed shoppers who agree that it was a very disappointing way of business. I will share this experience with my community, my friends, my family, my colleagues, and publicly. I certainly do not want anyone to feel the way I do! Now I shall go fabric dye my “Brand New” love seat!

The beacon hill location of the brick is really good. No high pressure sales and inflated prices. Just straightforward customer service. We had Manroz help us with couches for our new home and he was very helpful and patient. Would definitely recommend going here. Everyone is so friendly.

We got our sectional sofa with Mr. Rashid today and he was so friendly! And arranged prompt delivery for us as well ?