Ashley HomeStore - Calgary

Our sales associate Kim, was wonderful. She was informative and helped us with our purchases. One portion of my furniture was delivered today March 3, 2022 and Austin and Jason were quick and efficient. They did a great job.

What a wonderful store! Came in with my mom to buy a new mattress and Maya was so knowledgeable, funny and friendly! She took the time to go into every detail with my mom and was so patient and understanding of her needs. Maya provided excellent customer service and has strong product knowledge - a true professional! I would highly recommend this location.

Just had furniture delivered by Ashley Calgary. The notice before they arrived was great! The 3 gentlemen that actually delivered and set everything up were awesome. Highly recommend the white glove service, especially if the level of service I received is the norm.

This is the second time I've been to Ashley's and it was even better than the first. Our sales rep Maya was beyond amazing and really worked with us to find the best couch for our new place. She went over even the smallest details and made sure we felt comfortable with our purchase as well as gave alternative options just to compare differences. 10/10 experience and I will definitely be returning for future business. Not to mention that their selection is amazing :)

The service we got today was fantastic Maya Speers help us she was awesome. I we will definitely be back and we will tell our friends to check the store out. You definitely don't see good customers service these days but we did today. So nice making a purchase and leaving the store feeling good about it with a smile on your face. She treated us like a human being very down to earth it was a great day.?

Do not give this store your business! HORRIBLE customer service with NASTY employees! We purchased a NAVI sectional upon receiving it on May 28. The movers are the one who prompted us initially - they asked us if we had purchased a floor model to which we replied NO - we paid full-price for a BRAND-NEW sectional. Upon closer inspection, we noticed the sectional was exceptionally dirty, lint everywhere, fabric pilled at the bottom, scuffed/tears in multiple places, a saggy seat cushion, amongst other things! The sectional also clearly had plastic tags on the arm rest for your floor price tag. We called the Ashley store and they spoke to the movers and asked them to take it back and they refused saying it would be replaced at a later time. Called the Winnipeg customer service and they were extremely rude. We then went to the store and the "Sales Professional" MAYA SPEERS right away spoke to us very rudely as we were trying to get justification why we were sold a floor model. She was extremely rude to me, constantly rolling her eyes and dismissing us with her hand and repeating "whatever" in front of my 4 yr old daughter. She even threatened to call security on us - ?!? We were dumbfounded to say the least to be treated with such blatant disrespect and nastiness. This company is extremely sketchy - trying to dump a floor model at a customer's home as brand-new. It would also be nice if you start hiring educated people who don't have nasty personalities and train them on what customer service is and how to properly deal with customers. Pictures of our "Brand-New" sectional attached.

5/5 I was thrilled with everyone i dealt with starting from Maya Speers at the store to the amazing team that delivered our bed. Maya was very patient and helpful and funny and nice and knowledgeable and on and on. A real pleasure to do business with :) The fellows that delivered our chair were a little sloppy setting it up. Forgot to put the feet on and hang the fabric on the back properly but we were able to fix it ourselves quite easily. The fellows that delivered our bed were amazing! They got here a little early and we didn't have our old bed out of the room for them yet so we asked them if they would mind doing it. They put the bed together and made sure to point out any defects and made sure we were aware of them. They happily did that and also moved our very heavy mattress from the spare room and unrolled it on our new bed for us. Again happily, not bothered at all. They were all pleasant, courteous, professional and appeared to enjoy their work. Makes a person happy just to be around them. Thank you all so much!!!!!!!!!!!

I wish I could give no star and post but ugh, it was an awful experience with Ashley. I would not recommend at all. I would rather prefer not having furniture. It has been worst customer service I have dealt in my whole life. I have been communicating with guest care and the store from past 6 months. There is no internal communication between the departments. Team members keep on calling for the same reason every time. Every piece of Furniture has been delivered more than thrice with some or the other defect and broken with large cracks. Especially the manager who knew that the furniture we ordered wasn’t in stock and we weren’t informed about it in advance. We were promised wrong dates for the arrival dates of the furniture. The guest care department says different and the in store staff says different days and different possible reason for the delay of the furniture delivery. Manager never responds to the call and never gives a call back regarding the dates. It’s difficult to catch hold of the manager and for that we have to drive to the store more than couple of times and it’s worse to do all this just to know the status of the delivery. There is never a positive response from the staff and neither are the convincing commitments. We ordered dining set past 6 months and they only delivered the chairs that too after 2 deliveries in which the table was broken when delivered and still we haven’t got the table. What’s the use of chairs when I don’t have the table to dine on. And we still have to pay for the dining table. The delivery guys also damage the walls while bringing the deliveries which is even worse as we already have to deal with the store and now the damage. We were also promised for the credit as we had to deal with the mental stress for dealing and talking for hours everyday for weeks and we haven’t received that as well. Now when we’re telling to cancel some of the items from the order as they said it might take more than couple months that too not sure they’re charging the cancellation fees. It is not at all fair to bare the charges after taking all the stress and paying the amount and still not receiving the ordered furniture on time without any damage. Not only that, personally I have to take leave from work every time as it’s not just couple of times it’s been more then several times that they have to deliver the furniture and when they deliver it’s always damaged and broken. They also delivered the bed but did not have hardware to fix the bed and had to wait more then three weeks that too after giving more than couple of reminders to bring the hardware and still not have hardware.