TELUS
4.3/5
★
based on 8 reviews
Contact TELUS
| Address : | 100 Bayshore Dr T9, Nepean, ON K2B 8C1, Canada |
| Phone : | 📞 +89787 |
| Categories : | |
| City : | B |
|
T
|
Thomas Gilbert on Google
★ ★ ★ ★ ★ Don’t usually do this. Visited this location on THREE occasions. The first visit was great. Spoke with a young man with light hair who went over the options available to me in my account, built out a plan and phone. But I wasn’t fully ready to buy yet. He gave me his card and I said I would come back and see him. Came back two weeks later and he was not there but a man name Terek was. He was more interested in texting on his phone with his friends over helping me. He was rude and looked like he had just rolled out of bed. Mumbled and sounded like he had no idea what he was talking about. Total opposite of the first experience. The third and final visit; I went and spoke to another man named Luke. He was just as terrible as Terek. He didn’t help much either. Was more interested in upselling me instead of listening to my concerns. If you’re looking to visit this location; do whatever you can to avoid Terek and Luke, do your business with other reps. They are the opposite of the Telus experience that I’ve known in the past.
|
|
R
|
Rav on Google
★ ★ ★ ★ ★ Good service and experience at this telus location.
|
|
M
|
Melanie Gemin on Google
★ ★ ★ ★ ★ Was stuck with a locked phone. Rana was so helpful, she help us for an hour and got us fixed up. I highly recommend them and especially her. Very helpful, very friendly! Thank you so much.
|
|
B
|
Bob Dole on Google
★ ★ ★ ★ ★ Read the reviews before coming in and Luke didn’t disappoint for being a pushy salesman. No customer service skills whatsoever. Blatantly lied to me that he couldn’t help revise my plan at the store and for me to just call the 1-800 number. Funny enough his coworker Amarion was able to help me no problem and with a smile while doing it. Just avoid Luke.
|
|
S
|
Sarah W on Google
★ ★ ★ ★ ★ Visited this location very frequently over the years and have always been approached with friendly and great service. That is until recently. I have never been so appalled by the service that I received from Luke. Judging by the other reviews, I should have asked to speak with someone else. He lied to me. He straight up lied to me. I had got a new phone and decided to trade in my old one. He said I could only use my trade in towards cases and stuff in store. I was not allowed to use it on my upfrontcosts. He was not attentive and would constantly stare at my child and me. It honestly felt like we were burdens to him. Luke then told me the offer that I was given by customer service couldn’t be given to me and that I had to go with another plan. After I had left the store I had such a bad taste in my mouth from him that I decided to go to another location and return everything and leave telus. That rep was friendly and assured me that what he told me at that store was wrong and they would let someone know. I ended up still cancelling and switching to koodo. I’ve shared my experience with other moms in our popular area mothers group and told them to avoid Luke at this location. He’s really is terrible at his job
|
|
S
|
Sonika Joshi on Google
★ ★ ★ ★ ★ I came into Telus just to browse around, and that’s when Tarek had approached me with a big smile and helped me. I can happily say that I received amazing service, which doesn’t usually happen in telecommunications stores. I explained what I was looking for, he listened and offered me just what I needed. He explained everything so well and made my experience so much easier, as I’m not very tech savvy either. This is the first time a sales rep wasn’t pushy to sell me things I don’t need or care for, but was very patient and ensured I got everything I needed. I’m very happy with my experience and will definitely refer my friends and family to Tarek. Thank you for the great service!
|
|
D
|
Damien Birt on Google
★ ★ ★ ★ ★ Great service. Was helped by a very respectable man named jake.
|
|
C
|
Christian Montpetit on Google
★ ★ ★ ★ ★ Great customer service! Jake was able to help me with all my needs and was very patient.
|
Write some of your reviews for the company TELUS
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Cell phone store, Home automation company, Security service, Telecommunications service provider, Cell phone accessory store, Business to business service, Telephone company, Telecommunications contractor,
Nearby places TELUS
