TD Canada Trust Branch and ATM - Calgary

Had such a bad experience at this branch. I have been with TD for 50 years and as soon as this branch reopens, I will have such pleasure in closing all my accounts. Sorry to all the other TDs but it only takes one bad apple to affect the barrel.

This branch is a microcosm of the larger issue that plagues this financial institution. For instance, it took them 7 hours to return a phone call in which all I asked for was an appointment to open a specific account. When my call was finally returned they stated that it would be 7 days until the next available appointment. I'm not sure in what world this is considered an acceptable time frame for a basic and routine service. This also not the first time that the customer service at this branch has been extremely poor. I think it may be time for TD to hire some more customer service advisers and put some of those billions in profits to better use.

I'd give this location zero stars if it was possible. I didn't use to mind td felt they where a decent bank, since moving to the south and having this as my closest branch my views have changed. Do your self a favor drive to the location farther away.

The Branch Manager (as he called himself) is the most arrogant person I have every meet. I dealt with TD Canada Trust for 35 years I don't have an account their anymore due to financial problems but my wife has a personal and business account. Refused to Cash my CERB cheque although I had 6 pieces of ID. He refused to except Alberta government issued ID. Now I have cashed all my CERB cheques at that branch and all other employees had no problem. To bad he's the bad apple. Feel bad for the rest of the staff

Another bad experience with this branch today. Our first bad experience happened in March (2021), but the manager who was dealing with it sincerely apologized so I won't go into details about that anymore. It's just frustrating that we had to go through another very inconvenient situation with this branch today, when this could've been a very simple transaction. It all started on Friday, June 18th when my daughter and I stopped by the bank to see if we can open another account for her. They said that no one is available to help us that day. So we were told to just walk-in the following day by 3 pm. We dropped by at 2 pm the following day (Saturday), but we were told to come back at 3 pm because the representative who is to help us is with another client. We said okay, no problem because we just live 2 minutes away. We came back to the bank at 3 pm, but the person is still busy so we waited for 30 minutes. They finally called us and told us that they can just help us at the front counter (teller), but they'll be training while they do it and asked if we are okay with that. We said yes and no problem. So they asked me to enter my daughter's bank card to get access to her current account. Once they saw it they said that they need my daughter's ID. I said I don't have one with me. They said that they can't open another account for her without an ID because she's 14. They told me that it's better if I book an appointment and come back next time. I said "how about I go home and pick up my daughter's passport, we live only 2 minutes away from the branch". They said they are closing at 4 pm and they won't have enough time to help us. I said, "how about I ask my husband to take a picture of it and send it to me", they said they need the original. They could've asked us how old is my daughter at the beginning and ask us to bring an ID, or they could have asked that too while we were waiting and we would have had enough time to pick it up from our house. They could've also let us pick up the ID and still helped us even if it was already 3:35 pm. They could've stayed a bit longer just to help us. If it was me I would be willing to stay longer especially if I have inconvenienced the clients. It wasn't our fault that we didn't have a piece of identification for my daughter. We don't carry our kids' passports/birth certificates with us everyday. Also, she already has an existing account. All we needed is to open another account for her. They already have most of her information, if not all, so it probably wouldn't take too long to open another account. Because of this experience we wouldn't think twice anymore to move all our mortgages to a different institution (which is what we already have talked about after our first bad experience), now they just gave us more reason not to bank with them. We will also be opening another bank account for my daughter at another institution. We wouldn't want to deal with this branch anymore and TD in general with our mortgages. We will be moving to another institution as soon as both our mortgages are up for renewal. We will also plan on how we can transfer everything we have with TD. It's unfortunate how staff with lack of knowledge can make an institution lose some of their clients.

We have had so many problems with this branch (and honestly TD in general). We've been told wrong information, we've had appointments moved to other branches without proper communication, we've had multiple communications not returned, we had an RSP that was supposed to be invested and just never was... TD appears to be severely lacking in employee training/retention and could use a review of their policies and a thorough investigation into the issues reported by customers.

I wonder when these reviews will reach someone in charge, this branch brings shame on TD brand. My wife brought bank draft from TD bank to deposit in to her account, but what looks like a standard interrogation process in this branch she was denied service. It became very suspicious for staff that she opened her account online two days ago and dare to use the account right away for the sole purpose of what bank accounts are invented for. They also explained that even if they lower themselves to my wife’s level and mercifully accepted this bank draft it would still be on hold for 10 business days (which defeats the purpose of a bank draft and fulfills the purpose of overcharging and frustrating clients). Old lady “branch manager” obviously still operates based on 1921 procedures. This branch is screaming for a change!

Not busy most of the time. I always have a great experience in this location. The female teller and female manager are very nice and accommodating. Clean and there’s always parking space available.