Starbucks
4.3/5
★
based on 8 reviews
Contact Starbucks
| Address : | 5507 Airport Way Unit 130, Kelowna, BC V1V 3C3, Canada |
| Phone : | 📞 +79 |
| Website : | https://www.starbucks.ca/store-locator/store/1008793 |
| Categories : |
Cafe
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Coffee shop
,
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| City : | V |
| Description : | Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability. |
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Annalise W on Google
★ ★ ★ ★ ★ Had an Uber eats driver not grab one of my drinks, when I attempted to contact him about it he told me it wasn't his problem and hung up on me (rude!). When I called the Starbucks directly they were so apologetic and kind, I told them I would come pick it up, they remade my order when I came in and gave me a gift card for the cost of the drink even though it wasn't their fault/issue! Excellent customer service!! :)
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nicole cowan on Google
★ ★ ★ ★ ★ Went through the drive thru this morning and the gentleman that took my order was so upbeet and polite. Great service , over all made my day.
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Noah Dollinger on Google
★ ★ ★ ★ ★ Great starbucks right across the street from the Airport. The staff are welcoming and very knowledgable, and the quality of service never ceases despite the morning rushes they tent to get. All in all, an excellent choice whether you are staying for a couple hours, or heading off to your next adventure.
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Tahni Marie on Google
★ ★ ★ ★ ★ Incredible customer service and delicious "coffee". I only order flavoured lattes when I go so, I think of it more like a treat than an actual coffee. It's so refreshing to go through the drive through and deal with people who seem genuinely happy with their jobs!
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Emilia Dudova on Google
★ ★ ★ ★ ★ My favourite location. Decided to try something new today and Anika made me a bomb of a drink! Iced coffee with pistachio cold foam! I am addicted now.
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ashley fleming on Google
★ ★ ★ ★ ★ I had a great experience at this Starbucks. In particular an employee named Ava made made my day just that much brighter. Give her a raise she deserves it!
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Jeremy Rahn on Google
★ ★ ★ ★ ★ Does this look like cold foam? No. This is just one example of things this Starbucks location misses. I just live up the hill and come here often.
They always put ice in my no ice drinks and the second I get my drinks my cold foam has disappeared (which usually lasts like an hour from other locations). I am disappointed and hope that they are able to help train their staff a bit more so these things aren’t missed so easily.
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Llo He on Google
★ ★ ★ ★ ★ I have been coming to this Starbucks location many times. Recently, the quality of service has gone downhill. I ordered drinks in the past two days and they messed up both of my orders.
One of orders didn't come with foam but I ordered a coffee with foam. The barista remade the drink for me, but it was the wrong drink, and I didn't realize until I got home.
On the next day, I ordered a coffee with no ice, but the coffee came with some ice. So, I went back to store and asked about it, the blonde girl with ponytail and glasses said that they couldn't make the coffee with no ice. I am curious as to why I could choose that option in the Starbucks app if they couldn't make it without ice? For the record, I had ordered the same drink with no ice in many other Starbucks locations and they came out perfectly fine. The cashier told me that maybe the staff in the other locations were newer and therefore didn't know that they couldn't make the coffee without ice.
As a loyal customer, I won't be coming back after these disappointments. I don't feel like I'm treated honestly due to the fact that they just could not admit that they made a mistake and provided a lousy excuse for me. I would be reaching out to corporate about this matter.
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