Shaw Communications

Despite having their service for several years with zero late or missed payments I was treated like garbage when I moved and closed my account. First off, they didn't actually cancel my account when I asked but instead continued to bill me for the following month. After calling them to finally correct the mistake I was later met with a threatening letter saying my account would be sent to collections if the modem wasn't returned within 10 days... the later arrived 11 days after the date on the letter. So I called back and was summarily hung-up on by their agent when I tried to explain the lunacy in this idea. Be warned: Shaw only seems to care when you are giving them money. As soon as you need to cancel they'll put you on hold for an hour, hang up and send collections letters. Avoid Shaw.

Great staff and Shaw services are awesome. Treat their customers with respect and always had a good experience dealing with them. Never going to go with any other. The competition has no where near the respect for its customers like shaw does. Thanks for the services. Shaw is the best because of their staff and team.

When I called, the wait was over 1 hour. I didn't want to wait so I selected call back. After 40 min shaw called back. I got message i am first in line and I was again on hold for 51 minute.I couldn't wait any more and after 50 min being on hold I hang up. That is what happened if you need help from shaw. I thought that there is reasoned why they call back so you don't have to wait. Apparently not with shaw. Already called tellus...

First I'll mention their lack of customer on the phone and chat. Regularly when called they have hundreds, today 1233, clients waiting so they give you the call back option which you may or may not receive and if you do they put you on hold again for another 20 - 30 minutes. Of course you give up and so the challege game goes on. The chat is a whole other story but with the same result. Therefore you are kinda forced into visiting their place and are met with more ridicule from the staff who really haven't a clue unless it's a drop off, pick up or payment. If I ran my business in this manner I may last six months or so but Shaw has their poor service down to a fine science and have little competition.

The staff are very defensive towards you and don't listen to your issues. I would prefer to call for my ongoing billing mistakes but am tired of waiting up to 30 minutes at times and their call backs are at their convenience and never yours. Last straw was when I had 5 different amounts showing between on line, paper bill , chat line and two different agents. Yikes, no more. Done with them and their untrained staff who are seldom able to help. I think Shaw are more interested in going after new customers rather than holding onto the clients they have which is a recipe for disaster. Also now trying to get the business accounts who they cater to hand over foot. I'm outta here.

My experience is not going well, I bundle all my services ,phone,cable,internet . We came home from work and found all service had gone down. When we contacted shaw we were told that the line was do damaged at 2pm on Thursday. We were told it may take over 5 days to repair the line. Not really impressed with this. It seems they are lacking the manpower to deal.with the growing numbers of customers. Today is day 5 , shaw said they wouldn't cover my cost of lost data from my cell phone provider. Seems my lack of their service won't cover costs to me to keep in touch with business from my home. So to try and reduce the costs on my end I check my works video surveillance system less than normal , just to find that someone had vandalized my property. Thank you shaw Day six , was told they would be out to fix issues as they knew it wasn't in the house but a damaged line , well after a week of bull....well you know. They send someone who is here for about 10 minutes to put a meter reader of some sort on the line. Well then he tells me there is a problem with it. All service are down. Well no s#$t. That was what we were telling shaw for a week now. He says he can't fix it but will email and forward photos of the meter readings to the head of maintenance. I tell him we were told it would be up and running tonight , October 14th, one way or another they would have it repaired . Well he looks at me and tells me that isn't going to happen. Maybe tomorrow. So much BS coming from shaw these days. We have been shaw customers for a long time now. I suppose there is no loyalty to long time customers when you have new ones coming. I will be telling those who are considering shaw to think again. They are lacking the man power to keep up with the customers. And why we get put on hold because Kelowna is have issues is another thing I don't understand. Do we not have our own local shaw site?? Day 7 , now being told that it could be up to 4 days before they even look at the work order. The 10 minute tech yesterday was a joke, since they already knew it wasn't a house issue. So they send someone who can't even fix the issue. 10 minutes they could have spared a week ago.and been done with it.i am recommending to my friends who were thinking of switching to not do it.

Shaw has the worst customer service. Asks if you want a call back to avoid long waits on line. I says yes and press 1. They call back and say I'm first in line only to wait 30 minutes on line. Like seriously.

Shaw Communications, you have an outstanding bill of $444.08. Several attempt to have you pay this outstanding amount have been made. The amount of $444.08 is past due. Please pay this amount right away to stop additional.