SEPHORA
4/5
★
based on 8 reviews
Contact SEPHORA
| Address : | 2305 Rockland Rd, Montreal, Quebec H3P 3E9, Canada |
| Phone : | 📞 +77 |
| Website : | https://www.sephora.com/happening/stores/montreal-rockland |
| Categories : | |
| City : | P |
| Description : | Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products. |
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Maria C on Google
★ ★ ★ ★ ★ I visited the store in Carrefour Laval just before closing time and the staff was nice enough to let us shop. I couldn’t find what I was looking for but one of the sales people took her time and helped me find it. I expected to be rushed out the door but to my surprise I wasn’t
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Rachad Sfeir on Google
★ ★ ★ ★ ★ Clean and good service... prices ... big range. Low to high...
Certainly worth the visit.
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Jana Donaldson on Google
★ ★ ★ ★ ★ Quiet Sephora tucked away in the mall. I had a good experience and was quickly provided with service and with great recommendations.
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Sam on Google
★ ★ ★ ★ ★ An ok experience, staff was knowledgeable. I went there at not a busy time so it was ok.
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Кристина Фиялковская on Google
★ ★ ★ ★ ★ Very beautiful a store, and good sales consultants
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Sadiya R Tasnim on Google
★ ★ ★ ★ ★ I'm rating this Sephora 5 stars based on one beauty consultant that assisted me here. For 12 months I have been suffering from acne scars, I previously bought products from Sephora affordable and expensive both, didn't work, actually made it worst. Then after multiple failure and devastation as I'm someone who barely gets acne but for some reason my face was full of acne and black acne scars, I decided to see a dermatologist. The Dr. Prescribed some cream and oral medication (antibiotics for 3 months), which I followed the instructions. It didn't not help me at all in terms of removing scars, however it gradually stopped producing more acne. One day, I was walking at this sephora with no intention to try something new. This amazing girl, approached to know if I needed assistance (so glad she asked), I was curious about a product, she explained and showed me another product which she claimed worked for her (that was my life changing product GOD bless this girl), I don't know why, I was ready to try and sephora has great return policies so it won't hurt. Within next 3 days of applying it, I immediately saw a positive difference it wasn't drastic but I saw a difference. Also, I was happy it didn't cause breakouts! Till this day everything she told me that day has been working for me, I really wish I knew her name but unfortunately I don't. I went back and met another consultant who sold me an eye cream, I must say, this eye cream was comparable to La Mer one. I have encountered tooo many knowledgeable consultants out there to not give a 5 star well deserved.
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Montreal Habs on Google
★ ★ ★ ★ ★ I went to pick up my online order and no where does it show that online orders can be picked up near the entrance.
Hence, waited in line for the cashier. Instead of picking up the order for me, the customer, the cashier didn’t know what to do. So she asked her so call “manager”, Joanny, who is the worst manager, passive aggressive, impolite, demeaning person I’ve came across working in retail and in a managerial capacity.
She would yell across the store to her clients and has not tact in serving customers. Might as well work in the back of a fast food truck.
I told her that her online pickup signage was not evident or even present. Her response was, “well, that’s not my problem, it’s marketing”.
I went to the front, already not keen on her tone and way of communication. And no one was there to help with the online pickup. Therefore, I went back to see the manager, she couldn’t help get it while she saw her staff busy. She was picking her nose around the cashier looking at her staff service the customers. While she’s doing anything, she could have help me get my online order from that little locker near the entrance. But no, this Joanny is THE manager who can’t help out her staff.
This literally was the worst manager ever, management should go through the reviews and take a close look at the customer service at this location. This manager Joanny needs more customer service training or get the boot.
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mal a on Google
★ ★ ★ ★ ★ The lady who stands at the perfume section is racist and I will be calling and making a complaint. It makes me extremely mad and upset to see the way she was treating me. Although she was rude and I wanted to walk out, I didn’t end up buying what I was looking for and the cashier was EXTREMELY nice, I wish I had gotten her name.
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