Reitmans

Name: Reitmans
Address: 10355 152 St, Surrey, BC V3R 7C1, Canada, R, Canada

3.8/5 ★ based on 8 reviews

Contact Reitmans

Address :	10355 152 St, Surrey, BC V3R 7C1, Canada
Phone :	📞 +8
Website :	http://www.reitmans.com/
Categories :	Women's clothing store ,
City :	R
Description :	Canada-based chain retailer selling its own brand of women's clothing from petite to plus sizes.

10355 152 St, Surrey, BC V3R 7C1, Canada

Best Women's clothing store in Canada

R	RD on Google ★ ★ ★ ★ ★ My mom and I came here. The assistant manager was really rude to my mom. I get theres a pandemic but if u cant handle it why work..? I was trying on dresses while i heard the assistant manager yell at my mom. Theres no need to be rude. Excellent customer service is when you dont talk back to the customers the way she was talking. If i could hear her from the changing rooms im pretty sure everyone else heard her yelling. I heard the whole thing so i know 100% this was not my moms fault. Please advise your assistant manager not to behave this way towards customers and yell in their faces thay theres a pandemic. We all know there is a pandemic. The cashier guy was very nice and helpful tho. No complaints about him. This all took place 4:15pm TODAY July 23 2020.
S	Sandi Hildebrant on Google ★ ★ ★ ★ ★ First time in the mall to shop since the virus appeared. Summer is coming and I need something new. Appreciated the way the store is laid out with arrows pointing the way to walk. Staff are friendly and were careful to explain the procedure for using the fitting rooms. Each room is sanatized after each use and they did say not to touch the mirrors as they are not wiped after each room is used.Easy instructions made the experience a pleasant one.
C	Cassandra whyte on Google ★ ★ ★ ★ ★ For a company that states, and I quote "diversity & inclusivity are part of our DNA" after my experience in this store I feel extremely excluded. I had come to this store to buy dress pants after hearing they make their styles in long/regular/petite. After looking around myself and finding nothing in my size I asked an associate for help in case I was missing some areas with more options. She showed me everything and still no luck. This is when she proceeded to tell me that maybe I can come back after I eat some more to fit a bigger more popular size. I left extremely uncomfortable and insecure. It bothered me enough I wrote to customer service about my experience and received an email stating the regional manager would be in contact with me.. 11 days later with zero response. Called customer service, waited on hold to be transfered to a voice-mail box that was full so the call was ended. Super disappointing.
C	Cheryl Baertl on Google ★ ★ ★ ★ ★ Did a large online return and was dreading it. I have found at other Reitman's locations that the staff have been less than friendly with returns and sometimes even rude or impatient. I wish I'd caught the names of the two ladies on the cash on March 25 between 2:30 and 3. So helpful and friendly and very sweet. The return was a snap and they made some suggestions of items in the store that might work better for me. Nice to see staff who genuinely want to make your shopping a positive experience! I'll be back.
M	Michael Swinburne on Google ★ ★ ★ ★ ★ I was in the mall shopping and I asked my wife if she needed anything while I was there. She said she needed some new pajamas (long shirts) so I walked into Reitmans. I was greeted by a friendly young lady, I believe her name was Abi(?) and she directed me to the right section and then let me know to head over to the register when I was done. Which I did, found two nice shirts which the wife loves, and the same lady rang me up. Great experience and pricing pretty decent too. Thanks Reitmans GTC for the easy and pleasant shopping experience!
A	Ahmad Pirani on Google ★ ★ ★ ★ ★ It's very nice to know that store you like got rid of plastic bags. But it's extremely shameful that you have to pay for their store branded paper bags. You go there buy clothing worth 100s of dollars and they charge 25 cents for their own freaking store branded bags. Actually, thank you. This cheapness of you charging me 25 cents for your branded bags is helping me save money by not shopping at your store anymore.
T	Tanmeet Adak on Google ★ ★ ★ ★ ★ I went to this location today at 2 pm. The lady was so rude. I came in for a return and she was so disrespectful towards me. I’m shopping from Reitmans since last 3 years. All my shopping is from here. Even I have worked at Reitmans myself. Never gave or received such a disgusting customer service. Charlotte teach the old lady some customer service skills. I’m so annoyed and angry with service, seriously never gonna came back to Reitmans. I was just here for a return jeans which I brought 2 weeks ago and charlotte was the cashier. I lost my receipt but had online receipt but that ill-mannered lady refused for the return. I was highly dissatisfied with the fabric of the jeans and hence it was so uncomfortable for me. So how can I keep it. If I’m not comfortable wearing it. Is this what your Company’s objective is disrespecting customers and not understanding their problem. Highly disappointed. When I brought the jeans it did not have a tag and manager put a tag for me so I believe it was a customer return and without ‘tag’ which you sold and for me you guys are biased. This is really disgusting. I hope for a fair answer from the manger. And some training for the lady’s customer service skills. Hope to get a reply soon.
N	NAV K on Google ★ ★ ★ ★ ★ I went to shop at Guildford location today. While standing in the line up to pay for clothes, there was customer returning the items at the register and it was taking longer. Store was not busy. There were 2 more customers standing in the lineup. I waited for 15 minutes. Another staff member was just there at front slowly putting clothes away, who completely ignored the customers waiting in the line FOR SO LONG. I couldn’t buy the clothing items and left the store since I had to get back to work. Very disappointed with customer service. Dec 29/2021 at 1:45 pm.