Primo Storage

Great overall experience with Primo. First time using self storage and I was very pleased with the service. Staff was really friendly, they had the best pricing and storage facilities were very clean and very spacious. We will definitely use them again in the future and would recommend to anyone we know.

We were VERY happy to choose Primo for our storage needs for the last 6 months. Telephone staff who answered were super friendly and prompt, and when we went to tour it, we were reassured we had chosen the best place. We researched not only prices and value, but condition of the units (we wanted something that had an interior hall so that moisture could not penetrate the door of our unit in the winter). We were also offered the free use of a trailor if we rented a minimum number of months so that was nice to know!It's clean, secure and easy to use for gate access with a card too! We also recently received the last month's rent as we had miscalculated coming in one day late to close our unit. ( recent death of my father in law) and thus the last few weeks have been "off'...but Primo was understanding and reversed our fee> A nice HUMAN touch. Thanks Wilma! We will be renting again in the fall thru winter and not going to look to go anywhere else. We recommend Primo due to price, value, professional friendly service and kindness. Thanks Primo!

I have used Primo self-storage for more than 3 years. The initial contract set up and help with storage unit size and specifications was easy and supportive. I had a shipment of boxes and furniture coming from Australia and wasn't exactly sure of sizing. The few times I needed to go into the office the staff were always friendly and available. The facility felt very secure, and access was always smooth, whatever the season (i.e. snow clearing was always done). The building that my unit was in had a solid and effective temperature control system, and the hallways were wide facilitating moving with a trolley and a couple of folks at a time. It's been a great experience storing my personal goods with Primo!

After previous post of photos and our experience with primo we rec’d a follow up call and an email from primo storage manager and a full refund. While the whole issue could have been dealt with in the first place they have done everything thing they said they would do.

I had the pleasure of using Primo Self Storage this past year after moving out of my home into temporary lodgings for a period. The website was very specific and informative, which made the initial process incredibly convenient, but things only improved when I started reaching out to the company, both by email and phone, and was met with absolutely terrific customer service. Tom clearly went above-and-beyond, literally every time I had a question (and I had many!) or needed anything, and made the entire experience very straightforward and stress-free [which, during an otherwise stressful time in my life, was definitely appreciated!] Everything was up-front and clear from the getgo, and there were no "hidden fees" or unexplained conditions to follow. I was able to rent out a large Climate-Controlled unit, and it was so well maintained that a 1918 piano spent 7 months in there and came out of it still in-tune! The finalization of the contract was simple-and-easy, again with no hidden fees, and with the damage deposit and returned-keycard deposit being promptly refunded a few weeks later, exactly as promised. All told, the experience I had with Primo Self-Storage was nothing short of fantastic, and that's *before* considering that its availability and pricing, compared to many of the "big name" competitors, was amazing (if I recall correctly, it was basically 2/3 the cost of 2 other companies that I priced out). I would very strongly recommend this company to anyone looking to utilize the services of self-storage units in Ottawa, particularly if you're looking for a large unit [heck, even getting moving trucks to/from my unit was simple: they clearly considered the layout of their lot when they designed it!]. Edit: I will say, my only regret is that I failed to write a review sooner [as my last dealing with Primo was a little over a month ago], but the process of moving and all that has kept me busy.

Good place, great people to deal with.

This is the best customer service ever!! Everyone was so kind and understanding of my situation. They are courteous, friendly and so considerate. The facilities are clean and well organized. If you know anyone looking for self storage facilities tell them to go here!

Very friendly and makes sure we understood everything especially what we aren't suppose to do. Advance equipment for COVID to monitor customers coming in that is top notch. Best customer service we had in such a long time! Thank you for making the process easier!