DYMON Storage Kanata

Great as always. Purchased a large box and the staff member, both pleasant and efficient, helped us load it in my car. Great service.

Very professional and courteous staff. The movers arrived one time, were extremely efficient and polite. The Kanata location is spotless, organized and has lots to offer. I’m happy to be storing my items in a controlled, clean and professionally run facility. Thumbs up for Dymon Self Storage!!

UPDATE OCTOBER 14, 2021 Dymon reached out to me after this posting and we arranged for a contractor to come and repair damaged items as agreed. Today contractor came and was able to resolve most damaged items, awaiting one more to come to repair the last. We seem to be back on track and I am now upgrading review from 2 to 3 stars. Took some time and effort to resolve this but now well on its way to completion. ORIGINAL POST BELOW: I used Dymon both for storage and for moving services this summer. Moved from a home to a condo, with a bit of a wait in between. So I used moving services two times within a few weeks, with my possessions in storage at the Kanata location. Initial move out went well. However the move in to new home several weeks later was awful. A lot of damage to my items. All my possessions went directly without any damage from my first home, to Dymon storage (I did not enter the storage unit in the interim) and then many items came back unwrapped from moving blankets I purchased to protect (at an additional cost of nearly $400) and many of those items damaged when brought to my new home. Many of the items were completely unwrapped from the blankets I purchased, totally voiding the whole idea (and expense) of purchasing wraps at additional cost that were to stay on the items until they reentered my new home. I reported the damage the day after the 2nd move. Waited 3 WEEKS for an initial response and at that time I actually had a good conversation with their rep. He apologized for all of the issues and we agreed upon a solution, which included having their contractor fix damage to several furniture pieces. Their ballpark for contact and appointment to fix was @ 1 to 2 weeks. We are now 3 weeks from that resolution call date late August and NO REPLY to several emails asking for an update. Just requesting a simple update as to the claim status... And no contact as well from the agreed upon contractor to do the repairs. As I've had no communication from Dymon I don't even know if the contractor knows of the requested repairs. Dymon Storage - I will not simply go away.... I will continue to follow up regularly and then move up the management ladder until I have the repairs done that were promised. And I will update my review when (and if) there is a resolution to the issues that your representative so very clearly apologized for and "wanted to make right" almost a month ago (and nearly 2 months since damage occurred). Ball is in your court Phil and Dymon management......you have my number and email address...

Had KN95 masks for .97 ea. Great community service. Went back for more for family and they had gone up to 1.99 . I understand, but it was still a shock. Nice storage container store though.

Katie and Andrew are very helpful and sweet too! Our moving cannot be so smooth without their help! Highly recommended for those who are looking for storage in Kanata.

Our experience with Dymon Storage was OK. We needed a storage unit for the month of April to May (it's a minimum 1 month stay) as we were moving from one house to another. When we bought the storage unit, we were supposed to receive a free "move in" with a Dymon truck and driver. I booked the truck for a couple weeks later in April to move all our things into the unit. The morning the truck was set to arrive, I had to call them to ask where it was. Apparently, it was never reserved, and the person on the phone couldn't seem to be bothered to care. I had no choice but to find a last minute truck elsewhere, which isn't cheap for that size. Needless to say I wasn't very impressed with the service. However, we also booked some movers (before the truck thing) to bring all our posessions from the storage unit to our new home, and that went flawlessly. The movers were professional, wrapped/taped loose parts, placed tarps all over our home to protect the new floors and didn't hit anything on the way up or down the stairs. Best of all, it's reasonably priced. Recommend getting the movers if you can!

I am incredibly impressed with my order. I placed an order last night and had my items delivered today. They don’t use a courier service which speeds things up big time. Also, the gentleman who delivered them was very polite and went the added step to call me after noticing the doorbell didn’t ring properly in order to let me know that my items were at the door. Very impressed with Dymon’s level of service today. Thanks!

Excellent service! Came in looking for moving supplies and an extremely helpful associate named Robert helped me with all my packing needs. I came in looking totally lost and he helped me determine exactly what I would need for my move. Honestly, the best experience I've had during this hectic and stressful moment in my life.