PetSmart

Name: PetSmart
Address: 1851 Merivale Rd, Ottawa, ON K2G 1E3, Canada, G, Canada

4.4/5 ★ based on 8 reviews

Contact PetSmart

Address :	1851 Merivale Rd, Ottawa, ON K2G 1E3, Canada
Phone :	📞 +7
Website :	https://stores.petsmart.com/Nepean-on/West-Ottawa/
Categories :	Pet store ,
City :	G
Description :	Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

1851 Merivale Rd, Ottawa, ON K2G 1E3, Canada

Best Pet store in Canada

B	Brian Kirsipuu on Google ★ ★ ★ ★ ★ Unhelpful and terrible cancelations from them. Usually they do a great job on the grooming. The issue is when they have to cancel. I was first called by them to change times a week before my dogs appointment to a much more difficult time to make it but that’s ok. The worst part was the day before the grooming appointment I was called saying my appointment was cancelled, and the next appointment they had was over two weeks in the future. We already booked this appointment more than two weeks before so my dog was in crucial need for a cut and waiting until June to get one would be torture for my dog. You would think they would offer to reach out to all the other petsmart locations and put the cancelled dogs on all the cancellation lists to help out but instead after asking about this I was told that that’s not their problem and to do it myself. You would also assume they would offer a discount on the next cut for our troubles but once again I was told that’s not possible. So to some it up the grooming is decent but if anything comes up you are on your own and they will do nothing to help take care of there issues. Horrible customer service
t	tristan rundle on Google ★ ★ ★ ★ ★ Friendly, helpful, knowledgable. There is a good selection for a range of needs and when I couldn't find what I was looking for, it was easy to find someone who could help. Plus my daughter loves all the cute animals. Thanks
S	Samantha Fleury on Google ★ ★ ★ ★ ★ Super helpful staff when we bought the biggest dog kennel they have! They were happy to help us and ensured we had the correct size of vehicle to fit the kennel!
L	Lenka Mikulova on Google ★ ★ ★ ★ ★ Very poor experience with their pet grooming services. Rude staff member who failed to explain their policies around rapid services ($110 for B&Cut of a miniature schnauzer) and then rudely gave the client terrible attitude for not being able to show up within 15 min of her call. This was a second chance we gave this groomer, same problem. Take your pet to a different location or company where they will appreciate you as a client.
M	Margarita Daza on Google ★ ★ ★ ★ ★ Absolutely pleased with the experience today . Took my Husky today for bath and grooming, knowing fully well he is not the easiest dog to get groomed as he hates having his paws touched or getting dried . Previous times I’ve taken him , he hasn’t come out very clean , or dried and his nails have never been trimmed. Well, today Ashley made a huge difference ; I don’t know what she did or how , but my dog must have loved her . For the first time in all the years I’ve taken him to PetSmart, he came out super clean , fully brushed , ears cleaned , completely dried , his nails trimmed, no more click click click on my floors . Thank you so much Ashley , Kike looked very handsome and very spoiled
M	Melanie Deiven on Google ★ ★ ★ ★ ★ DO NOT TAKE YOUR DOG TO PET SMART!! They not only shaved but badly injured my dood. The groomer who did this is named Coleen not only was just rude but incredibly disrespectful and unapologetic. They also called me and told me to come early despite my appointment time and have no respect for your pet. They cut my dog's ears and made him bleed on top of shaving him down and making him hideous. DO NOT TAKE your dog here for grooming, ever. They also took my money before even showing me my dog and it's clearly done intentionally.
W	Wish Yen on Google ★ ★ ★ ★ ★ Pet smart is awesome - getting all my pet needs met at a couple convenient locations near my house while I run errands is awesome. The west Ottawa store is great with my dog, they've helped me socialize her in a safe setting at doggy day camp and I love the option of having her groomed during her day camp time! The location is also near lots of shopping which is convenient for a busy chore day! Great team and awesome services. I also love the multi visit packages!
C	Christine Taylor on Google ★ ★ ★ ★ ★ Our dog loves the staff at the Pet Hotel. They pay special attention to your furry loved ones whether for a few hours or an extended stay. Soon, we’ll be introducing the newest addition to our family and I’m sure she’ll have the same experience!