Pandora
3.6/5
★
based on 8 reviews
Contact Pandora
| Address : | 100 City Centre Dr #2 - 419, Mississauga, ON L5B 2C9, Canada |
| Phone : | 📞 +9 |
| Website : | https://stores.pandora.net/en-ca/on/mississauga/pandora-jewellery-caf95b2739.html |
| Categories : | |
| City : | B |
| Description : | Jewelry chain featuring a variety of necklaces, rings, customizable charm bracelets & more. |
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Brooke James on Google
★ ★ ★ ★ ★ i went to this location with my mind set on doing a return, I was helped by associate Maleeha M, she was extremely helpful and turned my return into an exchange, she was absolutely phenomenal and understanding and helped me pick out some beautiful matching pieces, she gave me her opinions and didn’t push any product on me which made me feel very good due to the fact that it showed that the brand pandora itself does not only care about sales, she was very considerate, and also make sure proper Covid protocols were being met. Another costumer was not keeping a distance in order to look at a display of jewellery i was in front of and it made me uncomfortable, yet she very quickly rectified the uncomfortable situation. Overall I will be coming back and would recommend her services to anyone. She is an asset.
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hasan hashmi on Google
★ ★ ★ ★ ★ NOT RECOMMENDED WORST CUSTOMER SERVICE EVER......
I belong to customer service field and I normally don’t go out of the way to point out CUSTMR SERVICE ISSUES. But pandora is a complete rip-off in square one. They have 30 days policy to return but when you go back in 10 days they will find excuses to deny the refund. I went there not to return but to exchange the size of the bracelet as it was tight (charms are 50$ and fall like leaves as they are made that way lose and disappears so you will go back and spend more money) however I went back for exchange and the manager Jason first thing came out of there mouth is we cannot refund and this is the last time we are doing exchange. Though I wasn’t there to refund but it made me wonder WHY??? Later upon asking they said it’s not in resale condition we can only exchange it that’s it. Remember the amount I’ve spent was 250$ plus ..... I called the corporate office and manager said the bracelet is used and we have checked under microscope lol....!!! R u kidding me....??? Anyways long story short they are expensive and worst customer service ever in past 17 years. They don’t have any sense of customer service worst ever experience. Not recommended for anyone to go and spend a dime there....!!! Pictures added for you to decide.
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Guru Guru on Google
★ ★ ★ ★ ★ I just came for cleaning the jewelry of my wife’s, when i asked the girl she said no cleaning on weekends only Monday to Friday What if person don’t off on weekdays. Poor customer service and egoist attitude staff. Never come back to buy stuff from pandora anymore. They normally clean everyday this is just totally unacceptable
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Monique Cornelio on Google
★ ★ ★ ★ ★ Absolutely horrendous service, one of the worst experiences I've had as a customer here. My sister and I were shopping today on boxing day for an earring and charm bracelet. The wait was expected because it was black Friday and there were a lot of customers. We were serviced by a girl named Ruby who showed us the products we wanted, however when she was ringing us up for our purchases she failed to explain why we needed to fill out a form (which is apparently for a one year warranty we were never told about, but other customers next to us were fairly told of it). Moreover, it's made apparent and worrisome when they have to manually go through their paper catalog to find the item name and price which is a lack of knowledge of their products. Heck I won't even complain about the presence of calculators in the store! It's as if I'm in a different world where only paper technology exists! What really made the experience irksome was when the manager was ringing us up for our purchase they rushed us and never gave the receipt. I loudly asked where the receipt was two times only to be ignored. I would never shop here again. I have enough money to go buy at a more higher end store than Pandora's. Take my review and learn from it.
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Julia Do on Google
★ ★ ★ ★ ★ It’s a very bad experience here.
My boyfriend bought me earrings and a charm for my birthday. Then I tried it on and and don’t like it then I took it off right the way and 3 days later he came back to the store and would like to get the refund. But the employee told me she can’t do the refund for him because it has to be unwearable . The thing is they didn’t mention it on the receipt and the employee just told my boyfriend he can refund or exchange within 30 days and she didn’t mention him not to try it on. How can a first time customer know that policy without mentioning? Even I am wearing a lot of charms from Pandora for years but I never bought earrings here so I didn’t know neither.
Please review and contact me back for the solution because I am not satisfied at all with what the employee told me.
I would never come back and warning all of my friends if I have no reasonable solution.
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Andrew Kowalski on Google
★ ★ ★ ★ ★ Scam company. Bought items online which qualified for an additional free bracelet. My package was lost and was told by customer service to redo the order and pick up in store. I confirmed with customer service supervisor the promo would be honored. I went to this location to get my items but they didn't give me the free bracelet since "the promotion was finished there was nothing they can do." They also say it's an independently owned location and has no affiliation to corporate or online store. They refuse to give you a district managers phone number but instead give you an email to which no one replies to.
Overall bad experience believe all these 1 star reviews. Unethical business. I know it's not their problem but management should learn empathy or atleast try to resolve an issue instead of brushing it off.
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Mickie Mac on Google
★ ★ ★ ★ ★ I understand wanting to get customers in and out quickly due to COVID, but at the same time, it would be nice to get better customer service. I had an idea of what I wanted but when I saw the piece in person, I decided to go for something else. The entire time the sales associate, Maleeha kept sighing and it seemed like she was frustrated with me asking to see different pieces. It kind of made my experience not so great. If you don’t want to help people out or run out of patience quickly maybe this isn’t the job for you.
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Angel Gimondo on Google
★ ★ ★ ★ ★ Today went into the store and was helped by the manager on duty in Fernanda. She was unable to Exchange a Pandora charm that was purchased for my daughter on April 26, the reason for not exchanging the item was their return policy is only 30 days. Completely understand the policies are in place for a reason, however I’m 10 days outside of the return policy but my daughter‘s birthday was only two weeks ago.
The charm was in the original Pandora bag, original Pandora box and I have the original gift receipt.
The manager of this location in Jason has been very helpful in the past, and helping me with a warranty exchange. Too bad the other managers at his location aren’t willing to make exceptions to help clients out.
I did purchase a new Pandora charm for my daughter they promised her that she would get to choose her charm.
Maybe Pandora can reach out and help me with this situation because clearly the manager that was left in charge today was not able to make an exception.
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