Ostays Head Office

A terrible company. My friends and I booked an apartment in downtown Calgary with them via Airbnb. After we made the payment and all, we discovered that their confirmation email points to a wrong apartment that is in a different part of the city. So we contacted them and asked if it was just a communication error or if they intentionally gave us a different place. Their response was that the original place is no longer available -- seriously, you changed location on customers without notice? At this point we also asked if they had a different apartment in the downtown area, and they said no. There are two things I want to highlight at this point: - They changed location without notice. We understand things happen and they should have contacted us first and explained the situation. Such a sneaky move. - They did not say anything about the pricing difference between the units. They did advise us to check out their website which did not have any details for the new property. So we decided to find a different host and requested Airbnb a refund. Airbnb contacted oStays on our behalf and now oStays suddenly has an apartment in downtown available for us -- wow, very magical, oStays. oStays is a terrible company that we'd never deal with again.

Overall very pleased at my experience, kind of awkward that the check in desk is in a completely different building away from the place I was staying but thats not a total deal breaker. The condo was great, had everything I could ever want, from a separate living space and full kitchen including washing machine/dryer. Super close to the amenities on 17th Avenue. The price was amazing for everything I got! I would absolutely stay again.

Great little condo in good location for great price! I loved having an entire apartment to myself and when I discovered the washing machine had a fault, they replaced it same day. Can't fault that! Only downside was that condo was basement, which I didn't realise before, but it still had windows and enough light. I really enjoyed the experience and location.

So we booked a suite at O Stays Keynote 2 in Calgary, Alberta for a nice little holiday only to arrive to a damaged and dirty room that was not ready for us. In fact maintenance was in the suite as we walked in the door. We were told by maintenance that they could not get into the suite earlier to clean as repairs needed to be done asap. It was instead being repaired for a viewing for a potential buyer (we overheard a couple meeting the realtor in the lobby). It appears as if when you book your booking could be compromised with no notice whatsoever. Anyways, we had to wait for the management on a peddle bike to bring us a replacement key for an alternate suit (different tower than promised) and that took an hour. Waiting with tired kids in the lobby was fun and not the greatest when you already have plans and have limited time to spare. Anyways when we arrived at our alternate suite it was poorly cleaned with a foot print on the inside bed sheet, hair in the corners of the bathroom, 2 crooked picture frames and worse yet a shower we could not use as it had at least 15 square tiles missing on the floor bottom that our toes could easily get cut on with very sharp edges. We had to check out earlier than 10 as you have to return your keys only after a terrible nights sleep on the cheapest Ikea mattress, terrible pillows and 2 bed sheets that feel like plastic. On top of that get billed for a service fee of $30 plus $25 parking plus 12% cleaning fee and then on top of that tax. You are best to stay at The Palliser Hotel at this point as your final total will be at least $55 more than the advertised booking price! A complete waste of time and a complete disappointment.

The Ostays concept is great, however there are a few things they could improve to make the whole experience more comfortable. We stayed at the Legacy building in a 2-bedroom unit. The second bedroom had no windows, which isn't safe or comfortable at all. The unit had no proper dining table. The dishes were second-hand and some were dirty and rusted. We didn't have enough dishwasher pods, no extra trash bags, no plastic containers or plastic wrap for leftover food... These are all small details, but they added up quickly. Overall, it was better than a hotel room, but not by much.

Wonderful service! Checking in was pretty simple as we received the instructions in advance. The girls in the office were very informative and provided us with maps of Calgary and a list of activities. We stayed in a Vetro unit which had a great balcony and it was great to have underground parking when staying in downtown. Would recommend these apartments for anyone looking for more than just a bed and TV during their stay.

Vetro 2 bedroom. Nice room. Clean. Quiet. Bed's were comfortable. Neighbourhood was a bit seedy. Service was mediocre at best. They should stop advertising themselves as a hotel because the service was no where near what even to what a 2-3 star hotel delivers. Based on room alone I would give a 4 star review. Due to the incredibly disappointing service I am giving them a 2 star review. When I booked my room I was led to believe that there would be parking I could book when I checked in. When I checked in I was informed that there was no parking available with the suite I had reserved. When I questioned the young lady at the desk she shrugged and told me to park on the street. When I asked what parking facilities were available nearby she told me she didn't know. When I go to my room there was actually a FAQ card in the room that informed me I could book parking for $25 a night by contacting the registration desk. When I contacted them they told me again that there was not for my suite. I ended up paying to park in a surface lot across the street. While it was affordable, this was not a nice area of town. There is an addiction centre next to the parking lot and I witnessed a few fist fights on the sidewalk in front of it. There is a large homeless community in the immediate area. None of this would have been an issue had I had a parking spot under the building. Instead I had the pleasure of sharing the sidewalk in front of the building with intoxicated and occasionally violent street people. While I sympathize with these individuals' situation they definitely made a person feel unsafe while entering and exiting the building. The other issue I have is the housekeeping fee. It is charged in addition to the room rate. To be clear there was no housekeeping at all while I occupied the room. When you check in you are forced to initial a paper stating that you understand you are expected to remove all the garbage from the unit, load and start the dishwasher and put your towels in the bathtub when you leave or you will be charged extra. This is not hotel service. Ostays delivers very little in the way of hotel services and has a very unresponsive staff. As much as I liked the room I am hesitant to recommend them because of the poor quality of "hotel" service. There was also no dishwasher detergent in the room and I could only find one garbage bag.

The condition of the suite was incredible. Everything was perfect and the room we got for the price I paid was ridiculously awesome! The only downsides of my experience were that the Check-in/Check-out processes were a little bit annoying, as the office is 6-9 minutes driving from the room. Also, even though it was clearly written on the papers that we were two tenants for the weekend, we only got 1 set of key/access card. Other than that, I would give 5 stars out of 5.