Oakridge Optometry Clinic

It's unfortunate. I'm a student (again, what else there to do during a pandemic?), and I'm first Nations with a Status Card. I had a 9:30AM appointment as a new client. I was told to bring my status card with me and ID. My status card is expired, but I can't renew it yet, COVID-19 closed down Indian Registration Offices—BUT, you can go to the Government of Canada website and see under Indian Status THAT even the Status Cards that are expired are still accepted. The lady entered my information into their computer, and said it didn't work. I'm surprised she didn't ask the Optometrist who would have had more experience with Status Clients, but she didn't. Just a cold, "I'm sorry, it didn't work." If I wasn't a student, I wouldn't mind paying the 100-200 dollar fees, but I am a student. I had a really busy week—I could have slept in today! it's a Saturday... If your Indigenous and looking for an Optometrist, don't bother, they'll say the same thing, "I'm sorry, it didn't work." It's disappointing and unfortunate, I wasted a big portion of my morning.

Dr. Lee was really good with my 3 year old daughter.. considering it was her first eye exam. I would highly recommend Dr. Lee!

Saw Dr. Lee today for a first visit. Everyone in the clinic was absolutely amazing! Visit was super quick, and everything was explained to me as we went along so I felt involved.

Dr.Lee helped my 4 yr old toddler RIGHT AWAY when he got styes left and right....up and down! She was able to ensure a quick appointment with the ped. opthamologist and proper medicine. She also checks in on how his progress is. For a mom who is so worried....Dr.Lee made sure I felt at ease about his eyes. She is also very patient and calming for my other son who has anxieties. Highly Highly recommended!!!!

I've been going to this clinic for years now and after my last two encounters (no issues before this) with the front desk staff/reception, I will not be going back. I have NEVER written a negative complaint on Google before but feel compelled to based on my recent experiences here. I have no complaints about the optometrists, but the way the receptionists treat you is absolutely unacceptable and rude. The first incident happened when I ordered contacts for a trip I was going to go on. I placed the order 3 weeks in advance of the trip. A week before I was supposed to go on the trip, I called and was told the contacts had arrived but one of the receptionists had mislabeled the order. I was then told the manager would call me back that day. After a day passed and I didn't receive a call back, I called again. This time I was able to speak to the manager who told me that the contacts company had to do a special order for these lenses and it was back-ordered (which is totally fine) but I was not told this in advance so assumed 3 weeks was enough time. This also would have been fine had I not received mixed messages as they had told me they arrived (seemed suspicious). I ended up going on the trip without contacts. After I got back from the trip, I received my contacts which are supposed to be monthly contacts. After going through two pairs in 5 days (one tore as I took it out of my eye and one tore just in my eye). I only noticed the latter as it was hurting and when I got home that day and took it out. There was a huge rip in it (pictured below). I don't rub my eyes during the day and there would be no reasons for two pairs to break so easily in the span of five days. When I called the contact brand, they were nice enough and said they would like to look into this but they would need to speak to the optometry clinic as they don't deal directly with consumers. When I called Oakridge Optometry and spoke to the receptionist (relaying the message from the contact brand to contact them), she laughed off my concern and was completely dismissive. She then told me she'd just get her manager to speak to me and hung up. I've never felt treated so poorly by customer service in my life. I will NEVER go back here. UPDATE: I never got a call back from the manager.

I would like to thank Oakridge Optometry and Dr. Lee.for the excellent experience I had when Dr. Lee recently performed my eye examination. I have been going to Oakridge Optometry for years, but always had seen Dr. Pawa.. This time our schedules didn't align, so I made an appointment to see Dr. Lee. I was a little apprehensive about seeing a new doctor after all these years of Dr. Pawa's excellence, but my concerns were unnecessary, Dr.Lee was outstanding, awesome! Her down-to-earth and kind manner put me totally at ease. I could quickly tell that she was the consummate professional. Her guidance, knowledge, communication, and kindness made my visit not only painless, but I left with a feeling of gratitude that I was fortunate enough to meet Dr. Lee. I would highly recommend Dr. Lee and Oakridge Optometry Clinic.

I noticed that my 5 year old son had developed a lazy eye recently and took him to see Dr. Lee. She was amazing in diagnosing him and immediately referring us to a pediatric ophthalmologist, as his eyesight was quite poor. We are so thankful to her attentiveness and getting us in to see the specialist quickly. My son was fitted with a contact lens and glasses. She really put my son and I both at ease with her calm demeanor and answered all of our questions. She was even able to help him put a contact lens into his eye quite easily - not a simple task when working with a 5 year old child! I would highly recommend Dr. Lee to anyone.

This was my first time having my eyes checked in a long time and I had a wonderful experience at this clinic. Getting my appointment set up was quick and easy and the front staff was welcoming. Dr. Gloria Lee was very understanding of my concerns and for the first time, I did not feel rushed by a doctor as she was very patient. She is personable and knowledgeable and I would highly recommend her and this clinic!