Nine Clouds Beds & Mattresses

This was an awesome shopping experience. Bill was great. I needed a 3/4 mattress and Bill made the suggestions brcause of the special measurements, gave me a price right away with taxes and delivery and a reasonabletime frame. I got busy and he was kind enough to let me know of a potential price change by the manufacturer. I ordered it. It arrived when promised. CanPar was great too. The mattress is great. I will order from them again and I've shared this experience with my friends. Bill believes in Canadian Made and used a Canadian delivery service. I believe in Bill and Nine Clouds.

Very happy with the new firm mattress. Bill helped without hesitation or wait, pointed me to what i asked for and gave me a good deal on a showroom model. Ashley was kind to help me load the mattress into my van. Great group of people, will be returning to this place for more.

Not as overpriced as Sleep Country and they seem to sell matresses made in their own factory or affiliate. They have a very wide selection including the world's firmest mattress. I would purchase something here before I ever bought a bed at The Brick since The Brick only sells cheap hot garbage.

I had to share my positive experience with your store.  During the emotional time of my mother's stroke,  I went to every store that sold beds in Mississauga,  yours was the only one who treated me with compassion and understanding and gave me much needed advice.  The bed was perfect and it was delivered promptly.  What a pleasure to realize that customer service is still a part of our community. Whenever anyone I know is shopping for a bed I recommend Nine Clouds. Thank you to you and your staff.

An excellent experience!!! The customer service of Nine Clouds was above 5 star. They were not pushy as we asked a lot of questions and they gave us the time we needed to decide what bed we wanted. We had quick delivery and full service from set up to training. Ashley and his Vignesh were fantastic. The bed was exactly what we were looking for very comfortable!!!

My Wife and I were looking for new mattresses for our adjustable bed frames. We visited Nine Clouds Beds and Mattresses and were greeted by Ashley who took the time to show us all of the available options. We were both impressed by his knowledge and no pressure sales approach. We received great advise regarding the best mattresses for adjustable bed frames and the best options for "side" and "back" sleepers. We were extremely happy with the decision we made and the price of the mattresses. We were also happily surprised when Ashley arrived to deliver the mattresses himself - Amazing Customer Service!! I highly recommend Nine Cloud Beds and Mattresses and the sales approach provided to us by Ashley.

I am giving the guys here an A+++ for all of the extra’s that they gave my wife and me for the purchase of an adjustable bed. How it all started. I shopped around on line (Ghost bed - Ultramatic - Puffy - Leon’s - Brick - Sleep Country - Costco - Nine Clouds) and I did my homework. It is a lot of money to spend after all. I got great service and give a thumbs up to Sleep Country as they did follow up after a couple of weeks to see if I was still interested. That and I still get emails from a lot of the others that are generic because I looked them up on-line. Here is where it gets good. I went into Nine Clouds where Ashley was my attendant. He game me all my options but wasn’t pushy. He knew I was browsing and not buying on the spot, but I still got excellent service. He told me about the sales (even the Boxing Day ones that were coming up). In passing, as I was leaving, he told me to look for laytex mattresses as they give the best cooling effect and sent me off with “Have a good day.” I wasn’t asked for a name, phone number, or email and address. Wow - no pressure. I came back a couple of times and finally brought the wife. She loved the bed we tried and the sales man on then honoured the sale prices that Ashley had given me. On the day of delivery I was shocked to discover that there is no extra charge for set-up. Ultra-mat-ic charges an extra 600 dollars if it is past the door delivery. We also purchased a futon and I expected it to just be dropped off. They (Ashley and Vignesh) even put that together and showed us how it worked. If they follow up with any issues in the same manner as sales and delivery this place is hands down the best place to go. You get what you pay for. And we are not disappointed. Well done.

I can not say enough about Bill and his team. My wife had not been sleeping well for over a year on our old bed. After looking at adjustable beds I soon realized that it could be a $12,000+ investment. But too sleep well is priceless. So we started looking at all the big names. Regardless of where we went it was extra warranty this and that. When we went to Nine Clouds, there was no pressure, no mention of extra warranty, just answers to our questions. I am 300 pounds and Bill said that I would have no problems with the Heaven Sent split king mattress and frame that we purchased. So $8,500 later my wife and I have slept well for the past week. The bed is so comfortable and really does help with snoring. My wife uses the massage feature to relieve the tension in her neck. Big stores told us 3-8 weeks delivery. Bill told us 4 days. Four days later delivered and set up with no problems.