Malvern Sleep Clinic

First of all, due to my lack of good sleep from the past week, I was desperately looking for a sleep clinc to get it done asap and I must say that this clinc helped me to get a sleep study done asap instead of booking it 2 weeks like most sleep clincs(and in some cases doesn't get back to me) that I asked from or much later. Becasue of this, I would give them a good rating. Lastly, I really liked the indian girl technican, she was so nice and made me feel comfortable during my sleep study. I also appreciate the receptionist to remind for sleep clinc and answered any questions I had. Thank you!

Very positive experience. Organized and professional, very clean and pleasant facility. Monica my technician, was exemplary, competent, professional and very considerate. There are 8 rooms, 6 with windows and 2 without windows. The rooms are comfortable.

UPDATE: Unfortunately the experience has proven to continue to be difficult - my follow up has been rescheduled by the clinic multiple times most recently without me being notified of the new time. Changed to 1-star... so unorganized, definitely avoid if at all possible! ==================================== Very poor experience, the clinic felt very unorganized and the tech that was working with me could not Converse in English and was not understanding what I was telling her. Multiple questions were ignored or I was told "I don't understand" but unfortunately they did not seek anyone else out to help understand and answer my questions. I appreciate that she was trying to be kind but I do feel it's very important that when you are in a healthcare setting that your care providers are able to communicate with you. This person also asked about a scar that I have on my body while they were placing the electrodes, pointing to it and saying "why scar?" and that is none of their business and very inappropriate. When I can't get my questions about the procedure answered, I don't want to open up and share info about scars on my body. The text message reminder (that included information about not consuming caffeine for 24 hours before your appointment) only came out three and a half hours before my appointment. It's kind of pointless to include information about what you shouldn't be consuming 24 hours before if you're not sending the message 24 hours before. I also had to do a pre-screening call that I was not expecting that was much more than just covid related questions, and they consistently kept calling me during my work hours about these questions when there really was no need to do it by phone since I had to fill out all that information again when I got to the clinic. Complete redundancy. The beds + pillows were extremely uncomfortable, and when I got up to use the facilities in the middle of the night I saw the techs sitting at their station with their masks around their chins. They're all so patients in the waiting room upon my arrival who only had their masks covering their mouths and the text did not ask these patients to wear their masks properly. They make you sign a covid waiver stating that they aren't responsible if you kept something from the clinic because they're taking so many precautions but given that they seem to be okay taking off their masks (even though we know that covid is airborne) and don't want to correct behavior of other patients who are not wearing masks properly I can't help but second guess whether or not the clinic is truly following proper covid policies or not. If I require further testing in the future I will not be returning to this location.

Outdated but overall decent facility. Staff are very friendly and organized. Only complaint is the rooms for the sleep studies have lots of windows that let in a lot of light even with the blinds shut... Couldn't sleep well because of that.

DO NOT GO HERE. There was a loud buzzing in my room that prevented me from sleeping. The staff did nothing to make sure I slept well. I slept for barley an hour and had to look at the ceiling for the rest of the night while the buzzing continued. My test results were ruined. Also the doctor tore some skin off my face when taking out the sensor pads. Go to any other sleep clinic instead.

The staff at this clinic are very unprofessional and super rude. I've been to this clinic multiple times and I've never had a good experience with the staff, especially when you have to sleep overnight for a sleep study. the overnight staff act like you should be grateful that they're willing to be there. when you tell them you're experiencing discomfort with their outdated equipment, they treat you like you're stupid. one of the nights I went, they overbooked the clinic so I ended up sleeping in a bed that's normally used for children because it was that or come back another day.

I had visited Malvern Sleep Clinic on two occasions - the equipment seemed outdated and the service was alright. One person who stood out through both visits was the receptionist Corina. She talked me through expectations of the clinics and made my visits much better. When you need to deal with the clinic, ask for her.

I was nervous to go to a sleep clinic because it was something I had never experienced before. I did my research and than decided to read the reviews for the melvern sleep clinic. After reading the reviews it worried me because most weren’t great. I’m giving them a 3.5-4 stars out of 5. Pros: - clean environment - easily accessible - free parking when you stay at the clinic over night - rooms felt homey. - I only had interactions with one staff member and she was amazing. I didn’t get her name but she was and older lady with short hair. She was the highlight of my stay. She made me feel very comfortable and explained everything she was doing before she did it. She was also very gently when putting on and removing the wires. She was very motherly. When it was time to sleep she set me up and plugged all the wires into a machine that monitors everything and than she helped me get comfortable, rearranged my pillows and even covered me with the blanket. A+ for her for making me feel so comfortable. This lady deserves a raise! - washrooms were clean - you can bring your own pillow Cons: - beds weren’t very comfortable -Blinds didn’t keep out much light - the room had a tv but the screen was very blurry. Wasn’t a huge bother to me but it may be for some - there was also a air purifier in the room which was on all night. The sound didn’t bother me but it might for some people. - 5:30am wake up time - bed has sheets and one thin blanket. I was cold at first but adjusted quickly. Finally some things I wish I knew and would pass onto others visiting this clinic: - they said they offered wifi but it was never mentioned when I got there , but I also didn’t ask - you can bring your own pillow and blanket if you wish - the bathrooms had showers but they were closed, maybe because of Covid - when they stick the wires to your head the goo is left in your hair. Do not brush your hair! Make sure to Shower and wash it out - the tape may irritate your skin - I was scared I was going to rip the wires off, you probably won’t but if you do they just come in and put them back on - avoid caffeine for 24 hours before your appointment - bring your medication with you - there is a decent amount of paper work to fill out I would recommend this place to anyone looking for a sleep clinic. It’s a shame that some people had negative experiences.