Le Creuset

Name: Le Creuset
Address: 2997 Granville St, Vancouver, BC V6H 3J6, Canada, H, Canada

3.7/5 ★ based on 8 reviews

Contact Le Creuset

Address :	2997 Granville St, Vancouver, BC V6H 3J6, Canada
Phone :	📞 +9
Website :	https://www.lecreuset.ca/
Categories :	Cafe , Home goods store , Countertop store , Kitchen supply store ,
City :	H

2997 Granville St, Vancouver, BC V6H 3J6, Canada

Best Kitchen supply store in Canada

E	Emily on Google ★ ★ ★ ★ ★ Very pleased with the support I received via head office. We had a warranty issue with our kettle and received a replacement. It's worth spending the extra $$ for a quality product, especially when it's associated with a company you can depend on. Will definitely buy more products in future.
N	Nataliia Mykhailova on Google ★ ★ ★ ★ ★ Great experience. Store is very clean, staff is lovely and welcoming. Displays are beautiful. They got one of the best cookbooks on the market for you to get some inspiration. Not everything that you want might be in stock, but who cares when the coffee they do tastes so great :) A year later... and again 5 stars! Every time I leave the store with a smile. Thank you to staff - you make it a great shopping experience!
M	M Ali K Motamedi on Google ★ ★ ★ ★ ★ My partner and I came into this store today to buy a coffee set and a baking set as separate gifts for our friends. While a pleasant lady helped us initially, a rather aggressive staff named Brian was deciding “for us” what to get and what our friends “would want”! He did not answer any of our questions about size, color, etc and was rushing us to decide. Even worse, he was belittling the gifts and was suggesting we should just get something and our friends “can come later to exchange”! The great finale, however, was at the register when he was mixing the two gift receipts, asking for repeated payments, and insisting that he is right about the situation. The broken communication was not helping to resolve the scene and only his colleague could calm him down to accept his many repeated mistakes. Buying some gift should in no way be this difficult and unpleasant, especially in a store like this.
K	Kabooles P on Google ★ ★ ★ ★ ★ I’m not writing my experience of this store, but my experience with Le Creuset Canada. Their after sales customer service is really disappointed. First of all, please don’t believe what so called “life long warranty”, and sometimes their customers service team don’t even bother to reply your emails. So, bless the item you buy can keep lifelong, or after a few years, you’d better consider to buy a new one to replace rather than contact their customer service, they are not willing to help.
D	Dylan Shaw on Google ★ ★ ★ ★ ★ Got a 7.25qt round french oven from them yesterday and it was a fantastic experience! I was worried that the customer service was going to be poor after reading some of the reviews, but Ben and Brian were both very helpful and I walked away happy. I give 4 stars because I agree that it would have been nice to know their names from the offset (i.e., name tags) and the business card I was given had no name. Nonetheless, I will be definitely come back as my cooking needs grow.
J	Jen Vanderleij on Google ★ ★ ★ ★ ★ What a helpful and charming staff! The products speak for themselves, but when in for an exchange just now (you must be sure of your colour!) it was such a pleasure. We were assisted by a lovely gent (didn't get his name - but he is a kind ginger chap) who was extremely helpful and patient with my lingering. Thank you!
Y	Yareiah Starks on Google ★ ★ ★ ★ ★ The person who helped me was very informative, patient and attentive to detail. He noticed a speck less than a grain of salt inside the lid of the Dutch oven I was going to purchase and he showed it to me and then got me another lid.
R	Ron Russell on Google ★ ★ ★ ★ ★ I phone the manager to ask some information about a stove top griddle as I was given one as a Christmas present. But it's double sided and rough so I can't use in on my glass top stove. I wanted to ask about a flat top enameled one (these was none on line.). First problem was that Brian the manager didn't know if they had one (how does he not know the product???) . The bigger problem was that he didn't want to exchange the pan I had, yelled at me over the phone, refused to help me or give me a customer service number and then hung up on me (after he yelled some more). What a shocking experience for a company that sells premium products. The worst customer service experience.