LANSDOWNE ANIMAL HOSPITAL - Richmond

Professional and top quality veterinary service in Richmond. Our kitten was spayed here and seemed happy with the overall experience. The receptionists are very sharp and on top of everything, which I appreciate! We definitely trust this clinic with our fur babies :)

The clinic itself is great but admin-wise they are a bit behind on things. They always forget to email me and they never place my orders on time

Really like Dr. Rana. He seems knowledgeable and takes his time to explain things and always follows up. Too bad he’s quite far away from us now.

I've been bringing my dog and rabbits to this clinic for many years, and I highly recommend them if you are looking for a reliable and trustable vet clinic. Dr. Rana and his entire staff have always been so caring and friendly to me and my pets. They are very informative and provide all the available options and treatments. I can confidently say that I trust my pets with them 100%, and I don't trust anyone except for family and very close friends. I've brought my little girl, Kola, to other vets for emergency because Lansdowne was closed, and it's a night and day difference with how they treat her. They are so cold and impatient with her when she is nervous and hesitant to examine her, which is very upsetting to see because it is normal for animals to be scared at a clinic. They also try and upsell on other treatments that have nothing to do with what we came there for in the first place. After these terrible experiences, I vowed never to go to other clinics unless it was an emergency. At Lansdowne, they treat my pets like they are their own and genuinely care about the work that they do. Sadly, Kola was recently diagnosed with Malignant Oral Melanoma, and my fiancé and I are so devastated and heartbroken by this tragic news. Dr. Rana has been so kind and helpful throughout the whole process. Although his schedule has been quite busy, he managed to fit Kola in right away for x-rays/biopsy and makes time to call me to explain the test results as well as the next steps. Dr. Rana even said to reach out anytime we need anything, which meant a lot. I am truly so grateful that he is the vet that has been treating Kola because, from my experience, he is truly the best vet out there :) From the bottom of our hearts, thank you so much for everything, Dr. Rana/staff, for making things easier for us during this very tough time.

My kitten get spayed and vaccined here, They took such a good care of her. First time I went there my kitten was drooling cause of anxiety and they helped me claming her down. They always call to check on my kitten everytime after visiting. The price is reasonable. Recommend!

You took sample of my pet last Friday and I was told that I would be contacted Monday for the results. I called in Monday afternoon and you promised to call me after hour the same day. No call. I called in again Tuesday morning and was told the Dr would call soon. Had to call again in the afternoon since still not hearing anything back. Dr finally called and explained the result. I requested for the estimate for more tests needed. Dr said I could call to ask assistants for it. Called today, was told the estimate was not finished but will be emailed to me today. Now it's 9:45pm, I got nothing. If you can't do something, do not promise. I feel like I have to constantly follow up for things you guys are supposed to provide as part of the service! So unprofessional! It's like you don't care about my pet's health so that you take however long despite me being the parent is worried sick. Don't bother to give me the estimate. I don't trust you with my cat. I'll go elsewhere and will not recommend any pet owners about your store based on my experience. 1/19/2022

They made us give a credit card for an appointment for our hamster. They charged $80 without us knowing. When we took our hamster to them for check up because she was sick. But the doctor didn't know the reason for her illness and suggests we do a more detailed check up. At that time we found out they charged the credit card when we booked the apartment. Now we have around $20 credit. But we don't think of going back because the kind of business they do is not appropriate. Thinking of reporting to BBB.

Thanx Dr. Rana and Ali and the rest of the team for taking best care of my 16-year-old maltese dog, MONG. The Dr. is very professional and calm at what he does. The whole crew was so professional and thoughtful~ Plus, the general price was good enough. My dog had survived from CHF & Kidney failure for almost 2 years and he ended his doggo life recently with complications quite smoothly. Thank you so much!