Island Veterinary Hospital - Richmond

I've been thinking about sharing my experience after my dog's unexpected passing in January. When I phoned the clinic, the lady didn't care to ask how my dog passed away. Instead, she told me that I only had 5 minutes to bring my dog's body to the clinic. When I got there, the green-haired lady didn't care to ask how my dog had passed away nor expressed some kind of sympathy. She asked me to pay while I was holding my dog's body outside the clinic. After I paid, she seemed disgusted to take my dog's body. I felt disrespected about how she treated my dog's passing. She was my baby. I believe that she feels the same way to all animals that come in the clinic (no value).

After having a terrible experience with RAPS animal hospital... I took my files over to island vet. My dogs are seniors so it was important that I had a vet very close to home. I had an emergency with one of my dogs soon after opening files ... The appt was fast and easy to book. The first appointment was a reduced rate?. Dr Loomis was thoughtful and compassionate. She gave me all my options. We laid out a course of action. The staff checked in with me daily to see how Artie was doing. Thanks to Dr.loomis... I've got Artie for Christmas and it seems for a good long while. Thank you to the whole island vet team. Amazing group. I'm so glad I found you in the nick of time during this crazy time of year. Ps- I know cost is an issue for all of us. But not once did I feel that there was an unnecessary test or exam was done. I think what makes me feel comfortable here is that every one is working to make both my dog and me feel taken care of.

Very very bad un experienced young kids are working there. Stay in there with your animal don’t let your animals alone with these young un experienced people. Some of them don’t know what to do.. trust me…

We recently lost our little Dog Hoover.. The Vet's and staff were very helpful with his passing were very grateful to them. Rest in Peace Little Dog.. We will always love you..

Dr. Yvonne is amazing. Great staff all around. The most caring vet we've seen. If you're looking for a vet that is very knowledgeable as well as personable, this is definitely the best choice. They explain things well and take time to make sure you understand.

We have brought our puppy corgi to IVH because he cannot stand and walk since Monday. The hospital said they will take the X-ray and let us know the further details. After they took the x-ray, the doc told us our corgi is fine and there is no fractures, and she thought it should be something wrong with his nerves. Therefore, she referred us to the boundary bay veterinary hospital, which located at Langley. It was an hour travel, so before we departed, we double checked with the doc and the receptionist to ask them to send all the information to the boundary bay veterinary hospital including the x-ray pic. They told us they will send all the information and we can just go the hospital and the neurologist will be there to help us. However, after we arrived at the hospital, the hospital has to retake the x-ray because they did not receive the pictures from IVH. And they told us that we cannot see the neurologist because the procedure will be seeing their doctor first and then they will decide whether our corgi needs to see the neurologist. The information was totally different. And after retook the x-ray, the doctor at boundary bay veterinary hospital said our corgi’s has the fracture between his left leg and his hip. This is insane!! The doctor of IVH is SO UNPROFESSIONAL!! Doctor should save lives instead of just asking for money!! Please do not come to this place for your fur babies!!

We have a 5 month old Corgi, he could not stand up normally and can't walk on his own on Jan 9th morning. He was basically dragging his lower body if he tries to move. This is very serious. We called many clinic but only this hospital and they squeezed us in between appointments. We were grateful but not anymore. This hospital took radiograph on our boy, saying the back and leg bones are fine, so IVH referred us to a neurologist who is currently in an emergency hospital in Langley. And confirmed they will send medical record and X-ray images. We double checked with IVH if the neurologist will be there after 50 mins drive, and IVH was positive because they called. Then we drove 50 mins to Langley. The emergency hospital in Langley never received the X-Ray images, only the record, so they have to do radiograph again because they don't think it is neurologist-related case. Guess what, there is a fracture between left leg and hip. 1. Unprofessional: IVH took the same examination X-ray, but did not find the right problem. 2. Wrong reference: wrong reference due to wrong diagnosis 3. Waste time and cost more money: there is an emergency hospital in Van could do the right examination and surgery but IVH let us drove far away to Langley. IVH charged us emergency fee and radiograph but did not help our boy with anything. Feb 7 2022: The very next day Jan12/13 2022, the manager and the head vet contacted us about this incident. They had really good attitude and admitted the mistake they made. And apologized sincerely. They refunded us fully. They have explained that the bad result comes out of the good intention. They were trying to see the patients as many as possible, so they used their experience and neglect the facts. I appreciated the attitude and apology accepted. Thanks. We will visit again.

Been my Veterinary go-to for many years now. The staff are great, the doctors are knowledgeable and they have always taken great care of my animals and me.