La-Z-Boy Home Furnishings & Decor - Calgary

Good experience overall. Salesman was knowledgeable, helpful and experienced. Pickup at warehouse was quick and warehouse workers were proficient. Had the new furnature setup in my living room same day. Not common with todays supply chain and general customer service issues. I’m pleased and would fully recommend.

Kimberley was very knowledgeable about the products we were looking for. She listened to what our budget was and asked many questions about size, color, style, fabric and price. With all that in mind she was able to narrow our search down so we were able to choose the perfect pieces for us. Thank you Kimberley!

We were happy with our experience at La-Z-Boy . . . Debbie was excellent and very patient as we searched for the right furniture pieces. Although the pieces we chose were not in stock, Debbie made selecting colors/fabrics for our custom order painless. Would highly recommend La-Z-Boy, excellent selection and professional service.

The in store experience was good. They promised we'd get our furniture in 3 months because of Covid and I was fine with that. Now, 3 months later they're saying another 5 months. Sales person doesn't return our calls. Very poor after sale service.

Our sales person Linda was fantastic to deal with. She was attentive but not pushy, very knowledgeable and very accommodating. She listened to our needs and based recommendations on our feedback. A great experience all around!

Great selection of recliners and wonderful buying experience. Mona was terrific at showing me the stock on hand and went out of her way to get me the best deal possible. Not my first Lazy Boy experience and I’ve always been satisfied with the quality of the product and service.

Steve Williamson was very helpful and patient answering all my questions. He gave just enough space and time to search on my own and found me in the store to answer any questions. He was very knowledgeable on all their products and never made me feel pressured to buy anything. In the end, after changing my mind so many times and finding other couches and chairs more comfy, I finally found the right set for me. Not to mention all my concerns I had for getting a new couch (destructive dog and son) Lazy Boy had great warrantee to cover costs if the couch gets wreaked. Hopefully they are good on their warranty, if I ever need to use it.

UPDATE #2 - Our bed pieces arrived in late November and was installed by la-z-boy. Slats were not replaced. Ripple in headboard was steamed out and is better, albeit not perfect. Just happy to finally have a bed! UPDATE - Our experience continues to get worse... Correct pieces being ordered - estimated delivery date is December 2021 at the earliest, despite being told 6-8 weeks in-store back in June. Manager explained that it is due to supply chain issues with the supplier in Vietnam. Let me be clear - we understand shipping is an issue with COVID - our issue is with the terrible communication from La-z-boy. To order a bed in May and not have it arrive until December (at the earliest, I'm not confident it will arrive then) is absolutely unacceptable, but had we been given a reasonable timeframe up-front, we would certainly not have bought this bed. We have also been told we cannot return the incorrect pieces for a refund as it was a custom order... even though our "custom" order was incorrectly sent to us by la-z-boy. Needless to say, we will never purchase another item from la-z-boy and would strongly recommend everyone do the same. Now I guess we hope we get our bed sometime in the future! Original review: Overall a pretty poor experience so far at Heritage Meadows location in Calgary... hoping to get the bed we ordered! Summary: - Ordered Vista King Bed by American Drew - Manager gave salesman (Tony) a hard time - loudly kept repeating that the bed could not be ordered (wasn't part of their current collection despite being on the website). - Tony found a way to order the correct bed for us (Thank you!), despite his manager's repeated assurances it wasn't possible - Upon receiving/opening packaging, we received the correct headboard and footboard, but incorrect side rails (assembled bed was too long for King mattress - large 8 inch gap at foot - see photos) - Side rails received were from a different bed entirely, within the same collection (picking error - notice in photos trim on footboard doesn't continue along side rail as it should) - Headboard upholstery was rippled and not pulled tight - looks quite poorly constructed (see photos) - Re-visited the store to explain that we'd need the headboard fixed, the correct side rails replaced and the slats replaced as well as they now had holes drilled in them from assembling the incorrect pieces. - A different Manager told us (Friday) they'd have someone reach out on Monday to arrange having the proper pieces sent and an upholstery person fix the headboard. It is now a week later and we have yet to hear from anyone We feel like we have had enough patience with the company, understanding that mistakes happen and the picking error is out of their control, but we've had several frustrating experiences now. Hoping to hear back soon - will update review with results!