Koodo Shop
2.9/5
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based on 8 reviews
Contact Koodo Shop
| Address : | 419 King St W Unit T7, Oshawa, ON L1J 2K5, Canada |
| Phone : | ๐ +977 |
| Website : | https://www.koodomobile.com/ |
| Categories : | |
| City : | J |
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Bill McSwift on Google
โ โ โ โ โ I have to say that this location and Koodo has changed very much over the years. Lately I'm very disappointed with Koodo and this location. I can start off by saying that every time I come in for help. Such as if I have a question about my phone, I'm always rushed out to the door by the staff. I as a customer have every right to spend every minute of my time at the store for as long as I want. They used to be very friendly, respectful, patient, and sympathetic towards me. But now their focus has become to purposely brush me off and to focus on the other customers coming in. I find that to be absolutely rude, unacceptable, and disrespectful. Where is the good customer service when I need some help with my phone? I also prefer not to buy a new phone from them. Because the staff constantly pushes and pressures me in to buying stuff and a warranty I just don't want. I used to love coming to this Koodo booth but now they have changed very much since then. I was treated fairly by everyone and had my questions and concerns resolved. But they just don't seem to care about me at all. I'm very disappointed with this Koodo booth. If that's the way they treat their customers then they should be ashamed of themselves. I'm mistreated for simply being a good customer. There is no respect, patience, and sympathy towards the loyal customer anymore. It seems like they would rather have me spend money everytime I come in. Maybe their attitude towards me would change? Shame on them
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D Pantone on Google
โ โ โ โ โ As manager of this location, I strive to provide the best experience to all of our customers, also training my reps to do the same. Although not every customer will like all the options, or in some case any of the options, we strive to ensure our customers have a positive experience. For any customer that doesn't feel that way, I am always reachable and my contact information can be found at the kiosk.
In this industry, there are a lot of moving parts and sometimes in the kiosk, we don't have the means to solve all issues, but we certainly will try our best. The team here are all consumers as well, so we understand and try to be empathetic to our customers and the situations they face.
However, at the end of the day, every single customer is entitled to their opinion and to their own feelings towards Koodo and this particular team. As someone who has many years with the company, I can tell you that the staff and myself are far from flawless, but we care and do our best to drive our business and build customer relationships, ethically and respectfully. I certainly am apologetic if some of our customers have faced poor service or had negative experiences. It is certainly not indicative of how hard we work to provide a personalized experience for all of our customer base.
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Eric on Google
โ โ โ โ โ Great location. Go see Brennan for the best service. ?
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Joshua James on Google
โ โ โ โ โ Staff was not knowledgeable at all. The one employee had told me that phones don't have the technology to wirelessly charge.
I understand people start somewhere but wow...
If you work at a phone store at least know a few things about phones... I went to the kiosk at the Oshawa Centre... Sooo much better service!
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Tanya Fleetham on Google
โ โ โ โ โ My experience at Koodo was absolutely phenomenal. Deepac was so so knowledgeable. My phone was causing some issues he knew exactly how to fix it. He talked to me about my bill and I ended up saving money on my bill each month now. I highly recommend going to koodo and speaking with him. I have told others about what a great experience i had with him, and I have a few people going there to change cell phone companies now. Keep up the great work!!!!
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MJ Baron on Google
โ โ โ โ โ Trying to speak to ANYONE over the phone was ridiculous
I ended up driving to their store and had it all done in 20 mins
Cheap prices , that is why I stay
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Jacob Shields on Google
โ โ โ โ โ DO NOT get a koodo phone. Their overall customer service is horrible. They'll add additional charges often, won't tell you what for and you'll have no choice but to pay them. If you decide to cancel your phone and go with a different provider who is more honest about their fees.... look out because your bill will end up being 10 times more then what you pay monthly. They want that in 1 month or they'll be sure to destroy your credit rating even if you've given them hundreds of dollars to go towards that enormous bill. I was with koodo for a very long time(10 +years) and they used to be good, now....you're just asking for a headache if you go with them.
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Patrick Colarossi on Google
โ โ โ โ โ I wanted a Google pixel 6 and a new phone service provider and that's exactly what I got on my visit this past Saturday.
I was helped by Chelsea. She was great. Answered all my questions and helped me every step of the way. She was able to assist me in recovering my old phone number even though my phone was dead and I had no access to my old service providers account number.
I am pretty pleased with the overall experience as I recently had trouble when ordering online. I feel like I got a better deal by going to the in store kiosk.
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