Ikou Inc
4.7/5
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based on 8 reviews
Contact Ikou Inc
| Address : | 100 Steelcase Rd E, Markham, ON L3R 1E8, Canada |
| Phone : | ๐ +977 |
| Website : | https://ikouinc.com/ |
| Categories : | |
| City : | R |
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Gretchen Sisti on Google
โ โ โ โ โ I reached out to purchase a replacement hinge for my vanity. They were incredibly responsive and sent a replacement hinge free of charge to me quickly. Not only do I love their vanities but also their customer service. Thank you so much!!!
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Matt Baker on Google
โ โ โ โ โ Awesome customer service. Marissa was so good to work with and very responsive in her communication. Our initial product came damaged, and even though it took a couple of tries to get things right, Marissa didn't stop helping until we were satisfied. I wouldn't hesitate to buy Ikou's products again in the future because I know we'll be taken care of if something goes wrong.
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Michelle G on Google
โ โ โ โ โ Marissa was so helpful in resolving my issue! Her responses were prompt, kind, and I was VERY pleased with the outcome of my problem. I would love to purchase another vanity from this company for our other bathroom.
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Suzanne Murphy on Google
โ โ โ โ โ I received my vanity with some significant damage due to shipping. The Ikou Customer Service team was top-notch in helping resolve the problem. I appreciated their timeliness and no-hassle approach. Thank you!
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Greg on Google
โ โ โ โ โ Thank you for a gorgeous vanity and amazing customer service . We received a 63 in vanity and one of the sinks was cracked . The customer service manager Davina Zehra did everything in her power to make things right and provided the most amazing service .
We are so pleased with dealing with Davina, Ikou and with the quality of our vanity we bought a 75 inch vanity for our main upstairs bathroom.
But with confidence with the company!
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Anthony Carlone on Google
โ โ โ โ โ I contacted Ikou Inc. with a bunch of questions regarding one of their 60โ vanities being sold through Costco. My questions were answered one-by-one in great detail by Marissa McWilliams. She had much patience with me, answered my follow-up questions with the same patience and detail, treated me with respect, didnโt try to slough me off, and just generally treated me like I was the most important customer Ikou ever had! And Ms. McWilliams is even sending me vanity samples at no charge! This is unbelievable customer service! All companies should be like Ikou, and all companies should have customer service reps like Marissa McWilliams! A double 5-star rating!,
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Jordan Morales on Google
โ โ โ โ โ I was blown away by the customer service provided by Ikou this week. We purchased a Studio Bathe vanity through a retailer for a new bathroom we're adding onto our home. We had opened the box up to inspect it upon arrival because the shipper had crushed a little bit of the pallet but everything looked fantastic and was packed well. Unfortunately we left the matching backsplash resting on top of the vanity and while moving it around later, the backsplash fell and broke. We reached out to Ikou via email to see if we could purchase a replacement and I'll be honest, I was not expecting a reply message within 24 hours but that's just what happened and by the end of that day we had a replacement ordered for us. Ikou clearly cares about its customers and has the staff to make sure they are taken care of and that's the kind of business I want to support and recommend to others!
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Mike Jones on Google
โ โ โ โ โ After purchasing a bathroom vanity and letting it sit for a bit I realized I had lost one of the legs. Can't do much with a vanity on 3 legs, right? emailed customer service and right away got response and we worked together to get a new leg shipped out. Easy right? Only in our world far too few companies place a priority on customer service to be efficient, empowered and be navigated with little ease. This company not only hires amazingly competent cheery people but has made the experience enjoyable. Marissa, I hope is one of many celebrated within the company because if we can't get the basics down, businesses just don't flourish. I so appreciate your business and will of course look to your company for products/services.
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