HSBC Bank
2/5
★
based on 8 reviews
Contact HSBC Bank
| Address : | 3500 Uptown Blvd Suite #111, Victoria, BC V8Z 0B9, Canada |
| Phone : | 📞 +8887 |
| Website : | https://www.hsbc.ca/branch-list/victoria-uptown-transit-10610/ |
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| City : | Z |
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T Newberry on Google
★ ★ ★ ★ ★ I really liked banking with the HSBC branch in Langford. However, since they have closed this branch and I have to go to Victoria to access my accounts I have become very dissatisfied with their services and am considering changing banks.
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Cathie Ballantine on Google
★ ★ ★ ★ ★ I have been with HSBC since 1994 and have in past been extremely happy. Since the closures of the Langford and Gateway Village branches I am now dissatisfied. The branch at Uptown is less than adequate. Lac of parking and no drive through ATM. Very disappointed in HSBC's decision to close Langford and relocate Gateway Village branches. Not so happy any more.
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Martine Bond on Google
★ ★ ★ ★ ★ Since they moved at their current location, the service has been dismal. Just yesterday, trying to avoid the lineup I wanted to deposit $$ using the ATM. Both machines were not accepting deposits. We are seriously considering closing our accounts there. There are only 2 tellers now and often times, only one of them is available for service despite the line ups that are often seen there. There is a note on the desk asking for imput to improve customer service. It seems obvious that, when you have people in the Bank, both tellers should be available. A third teller would also help a great deal. Often times, there are 8 people waiting to be served and only one teller is open. If they are sincere in wanting to improve service, the obvious of having both tellers available as long as there are people in the branch.
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Ines Swansburg on Google
★ ★ ★ ★ ★ I attended a scheduled appointment at the branch March 13, 2021. The person (Carlos) helping me told me he would send me information regarding my mortgage per email. Now 9 days later I still have not received any of the information he promised. I have no phone number to call the branch directly. Poor service.
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Kassandra S on Google
★ ★ ★ ★ ★ If I could give this bank a 0 I would.
I’ve been to the branch for the same issue twice now, and still don’t have it fixed. Sitting and waiting in hope this time, after no resolution both tries, as I need access to my account.
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Jay Apple on Google
★ ★ ★ ★ ★ Quick and easy access to ATM. Has disability access buttons for automatically opening doors. Also, this building is level entry. New location is much improved from where they were previously. Been banking with HSBC for over a decade. Always pleased with customer service and teller interactions.
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Bil Hetherington on Google
★ ★ ★ ★ ★ I had great service setting up online banking, updating my info and getting new bank card. No line up either.
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Arsen S on Google
★ ★ ★ ★ ★ Painfully slow service on every visit. To do the sane transaction at other banks takes half the time. Time to close my accounts there for good...
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