Goemans Appliances Vaughan

We ordered 3 appliances with Chantelle Hope our Appliance Specialist. Chantelle was instrumental in our decision to purchase, her knowledge and ability to provide us with the best value for our purchase was very much appreciated. Everything was delivered as promised. We look forward to dealing with Chantelle for any future needs. Thank you Chantelle.

If I could give them a zero on customer service I would. The experience started off well. My sales associate was helpful and attentive. I ordered high end, costly appliances to replace my existing kitchen during a renovation in June 2021. After paying in full and waiting 5 months for my $10,000.00 Jennair range to arrive, for which I also had to pay extra fees for delivery, inspection, and installation I received a range that had a broken hinge that popped off only after the door was fully opened, was dirty inside and was missing a rack. The door actually fell off and landed on my leg. The installer was aware that the range was defective, but he installed it anyway and did not make me aware of the defects before he left (in particular the broken hinge and missing rack). When I contacted the store, they basically washed their hands and told me they couldn't help me and that I had to contact their client services. After going back and forth with client services they eventually informed me that the manufacturer said the range was not eligible for exchange, and they would only do a repair. The repair could not be scheduled until December 23, 2021 which would now be a one month wait. I did not accept this and reached out to the manufacturer myself. To my astonishment, I was told the exact opposite. The manufacturer actually expressed concern and worked quickly to rectify the situation ​after my explanation. The manufacturer said they were shocked by my experience and agreed to provide an exact exchange for a brand new range within a week. To add insult to injury, Goemans called me on the same day I spoke to the manufacturer to tell me that the manufacturer would not exchange the appliance. Obviously, I was extremely upset as I had to do all the legwork to successfully resolve the situation. Goemans did nothing to assist me after they had my payment in full and treated my complaint as frivolous. Client services here was horrible and left me with a bad taste in my mouth. I will never shop here again, and I will never recommend this store to anyone. If you want to spend a lot of money to be treated like this, then shop here.

Service at Goemans in Vaughn stinks. Service is 0 out of 5. It took 8 months to exchange my fridge door after repeated phone calls. At the end the wrong fridge door was delivered . I recommend for the new customers not to waste their time with this negligent customer service people at the store.

I wish I had better things to say about my experience. The initial experience with my salesperson was a positive one but it has only gone downhill since then (even with the sales person). The after delivery care when you have issues is atrocious. I received my new appliance at the beginning of December and have one small issue with it that continues to be unresolved despite weeks of being passed between customer service at Goemans and customer service at the appliance manufacturer. My initial experience with the salesperson is also tarnished based on how they have continually deflected back to the customer service centre and refused to assist in getting the issue resolved.

Poor customer service and no accountability. I ordered a patio heater in August from the Vaughn location and with supply chain delays took delivery in late November….when it was too cold to use a patio heater. I left it in the box until this weekend when I need to use a patio heater and tried to assemble it realizing the critical the reflector shield was never delivered. It likely was in a second box. I've been given the run around by Goemans, being told to take this up with the manufacturer. I called them and they indicated that Goemans should be contacting them but in the end Goemans delivered it and the issue is on their end. Finally in my last call the Goemans customer service agent indicated they can't help me given that I missed the 48 hour window to inform them of the missing piece and to order the parts online at reliable parts.ca. The 48 hour window to report is not stated on thier invoice. I understands this for a damaged appliance butin this case its simply a missing piece. I currently have a $800 useless patio heater right now. I’m not sure why I need to be at fault.

Goemans staff were very helpful from choosing products to delivery. My salesman, Nick was knowledgeable, courteous and provided good advice and options. The delivery men were the best. They were respectful of my home, they planned their path carefully so as not to damage anything and were very polite. They had to remove the spring on my front door. It was screwed back in and they left. I noticed after they left that my door wasn't closing properly, so I called them. They didn't hesitate to turn back their truck and fix it! That made me very happy!

I am recurring customer and It’s always a great experience buying appliances at Goemans. Nick, the salesperson, as usual, he was amazing. Also, Goemans has a very competitive price. I do recommend it. The delivery guys are the best. They are polite and very careful. Definitely I will buy appliances at Goemans again.

I have to commend Mike, the salesman, customer service staff and the delivery staff for the great care and service they have given me. Through any delivery delays they always notified and updated me in advance. They were flexible and whatever I needed they would try to make it happen. And, to top it off, their prices were great. Definitely buy from them again.