Findlay Creek Eye Clinic : Laurier

Wonderful service. They really saved me. I had lost my glasses at the beginning of the weekend and could not get an appointment anywhere. They came to my rescue, by updating my prescription and getting me some new (restoring my vision!), all in a couple of days. The pricing was fair and reasonable. The service was exceptional. I strongly recommend this location.

I went over the reviews before booking my appointment. Glad to say that they are awesome, very friendly, extremely professional and super knowledgeable. Not sure why they would ever receive a one star rating. Revisited those one star rates. Uzma and Hazel, in particular, have never given anyone a positive review. Maybe is a them issue, not a retailer issue as one of them even seemed to be over the top spiteful and personal. Judge not lest ye be judged. Remember, how you approach people is how you will then be treated. The others seem to be one-offs. I will definitely keep going back!!! 5 STARS

Had the privilege of an appointment today, by far one of the best doctors in Ottawa. A great experience with friendly and professional staff. I highly recommend this clinic.

Too bad I can’t give them a minus review. I’m due for new glasses and I will never step foot in this place again. Lots of reasons and don’t want to waste my time complaining. Suffice to say I believe I was treated so poorly because I’m a senior. Thank goodness a new place had opened up across the street

The optometrist says she thinks my eyes are a bit raised based on my retinal pictures but never referred me to an ophthalmologist. Even after I followed up. She was supposed to get back to me about weather the raised sides are normal. UPDATE: The optometrist called me to confirm that there was a miscommunication and I have been referred. I appreciate that call.

My experience at this location saved my life. The optometrist referred me to an opthamologist who in turn sent me for a CT scan and discovered that the reason for my eye issue was a blockage in my vascular vein in my neck. I was admitted right away for surgery so a big thank you to the optometrist from me and my family.

Really friendly and outgoing staff. Do a great job on helping you choose the glasses that match your facial structure and best fitted. Prices are competitive and many employees to assist in fast service. Would highly recommend

I recently visited Laurier Optical - Findlay Creek Ottawa location and let’s just say I am disgusted. I am a 28 year old Black Muslim Woman so I am pretty used to different systems of oppression. However, one of the staff (women in a black sweater) at this location has taken it to a whole different level using Covid measures to limit my access to essential resources. We walked in this morning in hopes of finding a frame and purchasing lenses. I was told by staff that they could only allow four people in the store which I understood and she mentioned it was okay for now (because there were only 4 people in the store including us) however I was told we would have to leave to make room for other customers. At first, I was completely shocked and confused but nevertheless turned a blind eye and continued browsing anyways. As more people entered the store I thought the staff would be sharing that same message to everyone but it was clear that it was only targeted towards me and my sister. Lucky the location had two other staff who were also minorities they tried to assist us the best way that they could. One staff (a woman wearing a hijab) offered us a bin to use and asked us to place glasses we tried on in the bin and told us to look around even though she was busy with other clients. The other staff who was also a Person of Colour was a trainee at the location who did everything she could to make the experience better for us. She helped assist us throughout. She was in training therefore she had to ask the other staff (woman in black sweater) for guidance. In return, the staff (black sweater) completely ignored her and treated her with disrespect instead of supporting her and answering her questions. The staff (black sweater) spoke down to her and tbh that is why I am writing this review. First of all, if the trainee is reading this I want her to know as a POC I am so proud of her and she needs to know that we need people like her in the field hopefully I can tell her in person when we pick up the glasses. Secondly, I am writing this because this company has clearly failed to train their employees. It’s legit 2022 and here we are. You and your staff need to do better. I can’t imagine what others might have experienced trying to get basic essential services and resources. You should be ashamed. Update: I was contacted by the store (the doctor) to clarify what happen today. The doctor explained their Covid policy and took the time to reach out but in the end this entire experience was disgusting and I would not recommend this location to anyone. Also instead of getting an apology and being ensured this wouldn't happen again. I was told that the staff that ruined our experience today was also a minority (which doesn't even matter tbh) and I was also asked to delete my post. I think this explains everything and If you are reading this I advise you to find a different clinic.