Dundurn Medical Centre Inc.

I can only comment about Dr. Hadcock and it boils down to I have nothing but positive things to say. He has a great disposition, is genuinely compassionate and loves his patients. I have been seeing him for many years and have never felt rushed or ignored. As for wait times more often than not I have left his office minutes before my actual appointment time. But in this kind of business, waiting comes with the territory.

I'm shocked at the bad reviews, my experience was phenomenal. Maybe they have improved recently? I was seen relatively quickly, but once with the doctor he was very thorough, listened attentively and didn't rush me at all (as walk-in doctors sometimes do). He was an extremely nice man, and was also careful to not make me anxious (I'm an anxiety sufferer). The front desk staff was very warm and sweet without being fake, just genuinely nice. Would definitely go back.

I've been reading the reviews and thought I should write my experience down. I have been to this clinic several times over the years and have always had a good experience. Yes, sometimes the staff is exhausted and that can maybe come off as rude, but they have been working long hours and dealing with sick people all day, they are people too. The doctors I have seen have always been professional and do what they believe to be right. They also are tired, over worked and under staffed. Today I called with an embarrassing question and the receptionist couldn't have been lovelier. She put my mind at ease, told me which day I should come in to make sure I got a doctor who had experience with my issue. She genuinely made feel so much better just by communicating her concern and understanding. I know clinics can be hot or miss, but this one has always been very good to me and I recommend it to others all the time.

I’m honestly shocked by the incompetence. This clinic was recommended to me for my specific issue when I called Hamilton Public Health to inquire about where to go, but I had the worst experience I’ve ever had with a health professional in my life. The first time I visited seemed okay, the issue I had required a test. The clinic called me a few days later and said they mishandled my test and accidentally lost or ruined it, so I had to come back for a second test. When I came back for a second test, everyone at the clinic acted like they had amnesia and nobody knew why I was there even though THEY called ME. When I saw a doctor, she refused to do a second test and acted like it was unnecessary, once again, even though THEY called ME for the test. Then she went on to tell me super dangerous misinformation about my issue. When I tried to tell the doctor that I didn’t think the information was right, she suggested we just “Google it” together right there in the office instead of doing the test they called me for, and just look at pictures instead of examining my actual issue. I’m not joking. I was so shocked, as you can imagine by this point my heart was racing and I got really upset. I said something along the lines of, “Excuse me aren’t you the doctor here? I could just Google my problem at home.” The doctor then treated me like I was some dangerous, irate crazy person, acted like I was 10x more upset than I actually was, and basically said calm down or leave. I have never been treated like this by a health professional, ever. I was so humiliated I literally ran out of there in tears. They treated me like this after THEY CALLED ME AND ASKED ME TO COME IN. For your own health and safety please don’t go here. Be very very cautious about anything they tell you. Get a second opinion. Don’t let them treat you like you’re just being crazy. **update - I have since gotten a second opinion by calling Hamilton Public Health, and they confirmed that the information I was given at Dundurn Medical Centre was false. Something like an old wives tale with no scientific basis. Like I said, please be very cautious about what you’re told by doctors here.

The receptionist was incredibly rude and made me feel like I was an inconvenience for even taking up space in her waiting room. She insinuated that I was making up my concerns, and honestly needs some sort of sensitivity training. Her words made my experience so much worse, and she should feel ashamed if that is how she makes people who are just seeking medical help. Update: it's been 5 years and this is still the worst experience I've ever had with a medical clinic. It's become one of those memories that pops into your mind when you're trying to fall asleep at 3am. Avoid this place like the plague

Terrible doctor here. Shamelessly pushing vaccine sales without properly assessing actual illness. There are many anti-viral drugs available and I was told that they don't exist. I went elsewhere and got exactly what was needed!

Enjoyed the multiple visits I’ve had here. Once had to wait a bit in the room until a Dr came, but the receptionist was always super kind. Drs nice as well!

First of all the place is really dirty especially the rooms. the doctor is very unprofessional and rude. He doesn’t listen to his patient concerns and symptoms. Doesn’t know what he is doing and has dry little knowledge when it comes to the medical field. This doctor is way too old and should retire. It really hurts to see patients leaving without any treatments regarding their symptoms and the issues they’re facing. We are taking time out of our lives to see a doctor and the doctor should listen and make sure the patient leaves happy and content. This is honestly the worst clinic I’ve been to. I really hope this helped anyone who wants to see a doctor. Just see a different one. I do not recommend this doctor at all. Trust me I went to this doctor and he was just really bad.