Downtown Bike Hounds

I took in my road and hybrid bikes to be serviced and found the 15 minute consultation appointment a great idea. The staff was friendly and only outlined what was needed. They made suggestions and I never felt like they were up-selling at any time which is important for me to trust their expertise. Overall a positive experience with a pro-community feel in my own 'hood.

I have been here twice now, for 2 separate problems with my gravel bike. So far I've been helped by both Will and Matt, and I gotta say that they have both been very communicative and knowledgeable. Will was incredibly helpful in sourcing a crankset for me that actually fit my bike. Mine was busted, and my recent experience with at least a few other bike shops in Hamilton/Toronto elucidated that spare parts are sparse and also in high demand. Definitely lucked out here! Also helped me get some work done that was within my budget. Matt was able to fix some rear shifting problems I was having (with a bent rear derailleur hanger), after a spill, very quickly to my delight. Again, really great work for reasonable prices. The appointment-booking system has been efficient, especially during Covid times. If you are planning on visiting them, I urge you to check out their site, as it made my appointments go very smoothly. The vibes here are immaculate. I will most definitely be back, should I encounter any more bike troubles - as this is now my #1 go-to bike repair shop in Hamilton!

Superb repair-oriented community bike shop. I've been really impressed by how resourceful they've has been during pandemic parts shortages to keep my bikes running as smooth as possible. If you have any doubt about the shop's thoughtfulness and commitment to quality, take a moment to see how Sean has responded to the few one/two-star reviews. We're lucky to have DBH in the neighborhood.

As a casual cyclist I was happy to be accommodated so well by these guys - straightforward online booking system, booked a consultation in which I expressed my concerns and had the workings and mechanics of my bike explained to me and what they could do to improve its performance. Dropping my bike off on a Thursday and was given Tuesday as an estimate for when the job would be finished and they had it done by Saturday. Quick turnaround, excellent service, at a very fair price - and now my bike rides like new. Thanks again, Bike Hounds!

They helped me out with a mechanical as an out of town customer the day before a race. Made time to squeeze me in and were very friendly and helpful.

Update: I continue to feel grateful for this shop. Will has knowledge about bikes and a passion for what he does. My bike continues to ride like a dream after years of being disappointed with other shops not fixing gears slipping/grinding and brakes "singing!" All solved. You are never rushed here nor is there an attempt to upsell. I have found that turnaround time is even shorter than estimated. So glad to have found such great service. The service at Bike Hounds was amazing. These fellows know their bikes. I had been taking mine out of town, but was referred to Bike Hounds by a friend. I can walk to their site. The bike had been serviced twice a year but the way it is working now after taking it to Bike Hounds, is as if my bike almost flies along on its own. I have a cyclo-cross. The bike has had minor issues over time that were never really resolved. Will and Matt tried various different remedies and made suggestions. I would highly recommend this shop.

First off I would absolutely recommend this business to anyone I need of a bike or bike repairs, as I was originally recommended by a good friend of mine and I'm very grateful he did so! These owners/associates are second to none, and I'll be recommending their shop to anyone who is in need of a bike or bike repairs. Thier knowledge and customer service/relations are absolutely top notch! Not only do they have excellent knowledge when it comes to bikes but they're are fully and sincerely committed to providing an amazing experience and service. This is not the largest shop by any means, although it is a newer business and growing which I have all the best in hopes that they succeed tremendously as they deserve it. This is the type of place you're treated as a small town customer experience within a big city, and they are absolutely willing to provide the time and efforts to ensure all your requirements and questions are not only met but surpassed! Their attitude and attention to detail is incredible and their turn around time on services/repairs are exceptional. Though they may not have the on hand inventory or a larger store, they will acquire the parts needed to provide you with what you're in need of but surpass your expectations without a doubt! The quality of thier workmanship is genuine and since and they are willing to work within your requirements and budgets in which you need, you'll always walk out of the door more than satisfied then expected. These people are sincere and genuine and I will always be bringing my bike to them as they'll take the time and commitment which surpasses almost any business I've dealt with. Needless to say, this I the place to go if you're requiring bikes, parts, installs, and repairs! ? Please give them the opportunity and you will not be disappointed, matter of fact you'll walk out extremely satisfied and will recommend them to anyone you know requires the best in bicycle industry needs! Absolutely excellent, trustworthy, and honest business, and truly great business ? Respectfully and Sincerely, AJ

I went in to get my bike fixed yesterday and the service was amazing. The guy who assisted me was very knowledgeable about any and everything regarding bikes and was genuinely happy to assist with the repairs. The prices were great and I will definitely be coming back to get some additional tune ups in the near future.