Toys"R"Us

Name: Toys"R"Us
Address: 540 Centennial Pkwy N, Hamilton, ON L8E 0G2, Canada, E, Canada

4.1/5 ★ based on 8 reviews

Contact Toys"R"Us

Address :	540 Centennial Pkwy N, Hamilton, ON L8E 0G2, Canada
Phone :	📞 +997
Website :	https://www.toysrus.ca/en/storelocator
Categories :	Video game store , Childrens store , Bicycle Shop , Balloon store , Toy store , Childrens book store ,
City :	E
Description :	Chain retailer providing an assortment of brand-name children's toys, games, electronics & gear.

540 Centennial Pkwy N, Hamilton, ON L8E 0G2, Canada

Best Toy store in Canada

s	sonal singhal on Google ★ ★ ★ ★ ★ The return policy is terrible especially considering this is for kids. There are items that kids don't like and just because a tape has been removed they are no more eligible for a return?! Not shopping here anymore. Very rude customer service. You'll lose all your customers to online shopping very soon.
A	Andrew Vanderwoerd on Google ★ ★ ★ ★ ★ Such a mixed bag here. My wife and I came here looking for a 4-1 car seat, with the intention of buying one on the spot. The lady (Anna I think) at the car seat area was super helpful. She pointed us in the direction of the Evenflo gold revolve 360. She answered all of our questions and eventually sold us on it. When we brought our ticket up to purchase, they sent Steven to go look for it in the back, he came back saying there was none. We brought our ticket to the online purchase area, to have her check how many were on-hand. Esli didn't want to re check for us because she said if somebody physically looked for it already than they must not have it. I asked again to have her at least look at how many they had in the system (also noted that I could order it online from the babies r us site and it said this location had it in stock). When she finally checked the computer, she must have seen that there were some in stock because she asked Miranda(I think that was her name) to go look and obviously she found it. We could have walked out of there after Steven said they didn't have any, or esli told us again they didn't have it, and we would have gone and spent our $500 dollars somewhere else. I hope I got the name's right, because Miranda and Anna were awesome, everything else about the experience was very disappointing.
j	johncy varghese on Google ★ ★ ★ ★ ★ Very bad customer service. I bought a Kids camera for my son. After 10 days it stopped working. I called the store and someone told me to bring the camera along with the receipt. I told them I don't have the packing and they said it's not a problem. They will replace it for me. As I reached the store their approach changed and they said they won't replace it as I don't have the packing. As I mentioned I was asked to come, their response was epic. They said they may give incorrect or false information over the phone and they are not responsible for what they said. I wasted my time and money in this store and they treat customers badly. If you are not able to provide valid answers over the phone and encouraged a customer to come over ,at least show some respect. Don't treat them badly. What way customer service is this, and their policy is crazy. After this I asked , what am I supposed to do with this 10 day old camera , their another epic customer service skills answer, go and call Vtech. Maybe the lady doesn't like my skin color or what. I don't want to spend another dollar in this store.
T	Tyler Misiak on Google ★ ★ ★ ★ ★ I placed a phone call looking for a specific genre for a gift. I spoke with Maggie, who was absolutely delightful, knowledgeable, and personable. Sometimes, with larger companies the interaction can be lost. Maggie made the experience wholesome and you could really tell she enjoyed what she does, which is a reflection on the management as a whole. Amortentia ❤️
S	Sarah Morabito on Google ★ ★ ★ ★ ★ I just completed my baby registry here today and Linda was so helpful! She checked on us a few times as we shopped and had great tips and advice. She is very caring and genuine. She made our experience very pleasant!
M	Melissa Lawes on Google ★ ★ ★ ★ ★ Today my daughter who is non verbal autistic went to toys r us as an outing for good behaviour, upon arriving we were about 3 minutes early to opening time as the manager approached she saw my daughter and I patiently waiting. She cheerfully asked my daughter if she would be the helper to open the store today and without delay my daughter bright eyed made her way to open the store. I wasn't able to get her name but we are so beyond appreciative of this. My daughter experiences challenges daily but this experience will be one that her and I remember forever. Thank-you so much to the kind staff that work here id give a million stars if possible !!!
S	Shereen Airth on Google ★ ★ ★ ★ ★ My daughter, her partner and I were at Baby's R Us specifically. An absolutely positive experience! Staff was attentive and helpful without being cloying. My daughter was invited to create a registry and receive a lovely thank you bag packed full of samples from bottles to teething, a parenting book, and a foot print kit! We were able to hands on try out things like strollers and "travel systems" (boy have things come such a long way!), and carriers vs wraps. We looked at the crib and playpen options, considered free standing vs portable high chairs, and created an extensive wish list for the registry which was fun, and easy! A very positive experience!
M	Mark Principi on Google ★ ★ ★ ★ ★ Nice Clean Store . Well set up with great choices for the Grandchildren or The Collector . Staff are Friendly and very Polite. One Young Man Dylan is Very Helpful and very Happy to Find things you are Looking for. Lots of Parking Outside.