DEWINTON PET HOSPITAL - Heritage Pointe

Dr. Eva and her team are great and give wonderful care to my small zoo of critters. I love that they have all diagnostic tools in house so I don't have to wait a week to find out what's wrong with my babies.

First and last time customer. This review is based solely on customer service of the staff, or lack there of. This place was recommended as a vet for birds. I had made three phone calls prior to the appointment and was very clear in what services we needed. They advised they would have to conduct an examination and we chose this date as there would be two vets to perform the band removal. Not once was the possibility of a sedation fee mentioned. My husband took time off work and drove 45 minutes to this place. Once there and after checking in, staff advised that the bird may need sedation in order to remove the band, and if we refused the sedation, they would give the bird back and we could book an appointment with another vet. Given we had already prepaid for the exam, and didn't want to start from square one and waste more time finding a vet, it was agreed to only administer the sedation if absolutely necessary. After the appointment, no information was provided about the exam results. Just the invoice. My husband left upset as what was expected to be around $150 turned into almost $300. Once at home, we called the office and we were told they would tell future customers about possible extra charges. We asked for a partial refund of $50 as we felt they were not fully honest about the potential costs, and we were denied. We asked what was discovered in the exam, but no information was provided. They even lied and said we "declined" to have the vet talk to us. It was absolutely never even offered during the visit! We asked to have the vet call us back to provide details of the exam. They said they would let the vet know and to expect a call. After a couple of hours with no call back, we called again and we're advised the vet was busy with examinations and patients, but to expect a call after they were free tonight or tomorrow. We asked if it could be done tonight, as we had a bad experience and wanted to know the results. No call back was received. This totally leads me to question if they even did an exam or just removed my birds band?? Pre paid $115 exam fee with the expectation of a possible another $40 for band removal (given they were able to remove the lt was what the receptionist had told me)..Zero mention of possible costs included with the visit.The lack of communication from the receptionist regarding costs and procedures were terrible to say the least, so being told that we now had to pay for sedation in order to remove the band or take the bird home was annoying after driving 45 minutes to get there in cold snowing weather was poor customer service. We were hit with unexpected costs, and paid almost $300 with no explanation of what was done except the band was removed. They were quick to advise of additional charges, but once they took our money, they were too busy to explain the services they provided. As of right now and after speaking with a manager, we still don't have any answers, but we do have a lighter wallet than expected. We were hoping this would be a place to take all 4 of our birds, but after this experience we will not return, and we will make sure to tell our story to anyone looking for a vet.

I can’t express just how much I appreciate Dr. Eva and her team. I have mice and she has done 2 surgeries, multiple check-ups, and helped me set up the necropsy when two passed away suddenly. I have always been satisfied by the level of care she gives my pets. I appreciate the personal touch that comes with taking your pets to De Winton. Last time I called to make a follow-up after my girl Shadow’s surgery I didn’t even give my name and they knew who I was and Dr. Eva always asks about my other mice when I come in. Tena is always chipper and understanding and I love talking to her when I call in. I plan to have pet mice for a long time and I will always take them to Dr. Eva when they need care.

I have taken a few of my animals to the Dewinton clinic and they have always been extremely professional an caring. Over the holidays I had to bring my cat in due to an ingrown nail and they were able to get her in that day and took great care of her. Thank you for being so amazing and caring.

When we first came to Dewinton Pet Hospital our Great Dane was having serious unknown issues, itchy all over, droopy eyes and so sad. With the care and attention of the staff we figured he had food and environmental allergies. They were so kind to us and our puppy. Today he has is a happy and healthy dog. They answered all our questions and always followed up with care. Their hours worked so well for us and most importantly their attention to detail and how they treated our fur baby and his new parents. We love the Drs and staff so much, thanks for everything

I took my hedgehog, Angel, here for a wellness check once I learned that they take exotics (much easier than traveling to Avian and Exotic, although they are wonderful as well). Dr. Eva provided me with a much more detailed examination than I could have expected, and answered all my questions. I have always been provided with a list of all possible treatment options, but have NEVER had anything pushed on me. Moreso, Dr. Eva has helped me make decisions to not jump into full testing, but start slowly and with only the necessary testing/treatments. It is very clear to me her passion in not only treating these animals, but continuing to follow up, no pet goes forgotten here. The staff is incredibly friendly and helpful when doing teachings or explaining. My baby girl is thriving and doing better than ever after coming here!

We couldn't ask for more caring and thorough vets. There is always full transparency, treatment options are given, discussed and explained. They really care about our furchildren's needs first and foremost and the staff is always friendly and kind. I cannot recommend this clinic enough (they also came recommended to me) It isn't always easy to find a vet you can trust, I know this firsthand, however I have found great relief as I never have to question the care or treatment provided here. (We sometimes present with unique situations due to behavioural patterns and issues). Thank you for always giving the best care, with genuine hearts and integrity! We love, appreciate, value and trust you! ?

I highly recommend Doctor Eva for exotic birds. My Amazon parrot is very healthy and happy thanks to her excellent recommendations and experience.