CosmoProf
3.3/5
★
based on 8 reviews
Contact CosmoProf
| Address : | 2832 Calgary Trail NW S, Edmonton, AB T6J 6V7, Canada |
| Phone : | 📞 +78 |
| Website : | https://stores.cosmoprofbeauty.com/ab/edmonton/salon-supply-edmonton-ab-7444.html |
| Categories : | |
| City : | J |
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Max Kai (Megan) on Google
★ ★ ★ ★ ★ Store hours incorrect.
Went on Tuesday 8:30am and waited till 8:52am... It was still closed.
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Kristin Donovan on Google
★ ★ ★ ★ ★ The staff are friendly, however the manager is something else. Rude, condescending and terrible customer service skills. I don't know who gave her that job, but they need to re-evaluate.
I also have to agree with previous reviews about the shop not having many of the products advertised. Will be taking my business elsewhere moving forward.
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Yee Ping Chan on Google
★ ★ ★ ★ ★ All staffs working there are so friendly especially Sarah, she's the color specialist there who has been so passionate about her career, very knowledgeable and helpful.
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VINI K on Google
★ ★ ★ ★ ★ You quickly stop by to grab one prouduct for your shop and they tell me at 12:41 they are closed because there lunch starts at 12:45, i was told they follow there clock in the store. Do you guys close early and open later? I think this kind of info should be put online especially for customers that are running to quickly grab something for salon services. Very disappointed.
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Jacqueline Lee on Google
★ ★ ★ ★ ★ Worst customer service ever.
Left us standing on the sidewalk from 10 - 1 and didn't care.
They are doing inventory and didn't bother to post that on their website.
Their website said opening at 8:30 when we arrived at 10 the door said open at 11 changed to 12. We called to confirm and were told they were sure the store would open at 12. When we arrived at the store at 12:10, we were told by a salesperson they would open shortly. At 12:50 I phoned to ask when they thought they might be opening and was informed they needed to finish inventory and could not tell me when they would open. I expressed my frustration that they had previously indicated they would be opening at specific times as opposed to what they were now telling me. I indicated they had a lineup outside and maybe they should give us some indication if this was going to drag on as "shortly" had expired 20 minutes ago.
They hung up.
I was not upset that they were prioritizing inventory over customer service, but quite put off by the lack of consideration for our time. We were planning to head out of town after doing our hair this morning, but spent the morning in a parking lot.
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jasmine Maxwell on Google
★ ★ ★ ★ ★ This is my favorite cosmoprof to come to considering. Staff are always pretty kind to me, especially Kim and the manager. They always seem to have what I need in stock. I haven’t experienced what all the bad reviews are about but I don’t come here too often.
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Roxie Paragas on Google
★ ★ ★ ★ ★ Inventory was suppose to be done by 12pm and we called prior to make sure they were opened at 12pm, and she said yes! Now we come and the lady came out saying they weren't finished but they will be opened shortly. We'll its 1hour past so my aunt called to ask again if shortly means 20min or a few hours and the lady hung up on her! Very very unprofessional. Sign clearly says as well opened at 12pm..
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Jay Elle on Google
★ ★ ★ ★ ★ Customer service at this location is lousy, it’s like they don’t want your business. I usually go to the other store on 50th (which is lovely) but I needed something and wouldn’t have made it that far before close. I should have listened to my coworker who has had numerous bad experiences here. Next time I’ll go to the other location where the staff are friendly and helpful.
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