Clinical Sleep Solutions

Name: Clinical Sleep Solutions
Address: 5050 Kingsway #115, Burnaby, BC V5H 4V7, Canada, H, Canada

3.6/5 ★ based on 8 reviews

Contact Clinical Sleep Solutions

Address :	5050 Kingsway #115, Burnaby, BC V5H 4V7, Canada
Phone :	📞 +97
Website :	http://www.clinicalsleep.com/
Categories :	Medical supply store , Sleep clinic ,
City :	H

5050 Kingsway #115, Burnaby, BC V5H 4V7, Canada

Best Sleep clinic in Canada

e	ernest von rosen on Google ★ ★ ★ ★ ★ Great service! Patiently walked me through the trial process. Very happy with the CPAP outcome. Feeling better with the treatment. Great work Gregory and team.
K	K R on Google ★ ★ ★ ★ ★ I went to Clinical Sleep Solutions (CSS) in Burnaby last Fall to get some help with my mild sleep apnea. Ended up having the CPAP machine I use covered fully (100%) by my insurance coverage, but in the beginning CSS requested a $250 credit card deposit. They informed me that it was to cover‏ the machine they loaned to me (and if I wasn't covered that portion could go towards payment for a machine). Having my new machine covered at 100%, they ought to have given it back to me. This happened in September. It's now April and I just randomly remembered about it and went to check my transactions. They didn't. After contacting them they apologized and requested I call in to give them my card number over the phone for them to refund the transaction. No loss on my end, just some time, but I just wanted to let consumers know of this just in case it happens to someone that isn't as on top of their transactions as perhaps I am (I'm not)! Otherwise, my whole experience in diagnosing my sleep apnea and the machine and general service from their sleep specialists was very good. Just the money part has lowered my review score for them as it's quite a chunk of money for a university student not to see for 7 months.
M	Marilyn Sheehan on Google ★ ★ ★ ★ ★ It has not been an enjoyable experience. Called earlier this week , hoping to price out travel CPAP machines. The receptionist claimed she did not know the prices, and that I would I have to come in for a meeting to find out machine prices. Attempted to purchase cleaning wipes today, despite the website stating they are open from 10 - 5 , when I arrived they were locked up for lunch from 1 - 2 ( not on the website). The street address on the website is not the address used - another sign , on another door directing customers to the proper entrance. Very frustrating experience!
M	Mary Sheridan (MaryinVancity) on Google ★ ★ ★ ★ ★ Been coming here for awhile now. Great service. I had an issue with my CPAP machine and even though the manufacturer was a pain to deal with, the staff at Clinical Sleep Solutions gave me a loan machine and sorted it all out on my behalf. They really care about their customers and go to bat for them. I was impressed by the level of customer service I got from them and would recommend them.
J	Jeff H on Google ★ ★ ★ ★ ★ Snoring was a big concern for partner and myself. Visited the place without much expectation. To my surprise, the staff members were very friendly and knowledgeable. Sissylia explained everything in details about the whole process. From getting a trial tester to owning my own personal CPAP machine within a month, and I didn't pay a dime! (covered by insurance). Gregory the therapist was also very helpful explaining my symptoms and health concerns so I know what to expect in the future. I am glad I visited the clinic!
D	Diane Gillis on Google ★ ★ ★ ★ ★ I first visited the Burnaby Clinical Sleep Solutions 1 year ago. It was determined that I have sleep apnea and I did purchase a CPAP machine. I have since had a 6 month and, today, 1 year follow up appointment . Mainly due to 'neck problems' from a car accident I find it difficult to use the CPAP. The response of and information shared by Gregory, the Registered Respiratory Therapist who has helped me at all 3 appointments to date, was exceptional, informative and so helpful. Together we discussed strategies to address the problems I have had that have led to me removing the CPAP in the middle of the night or not using it at all. Every time I have visited the Burnaby Clinical Sleep Solutions, the Reception and Registered Respiratory Therapy Staff, Din who I have met and Gregory who my appointments are with, the service and support of all Staff has been exceptional. My appointment with Gregory today was exceptionally exceptional and I know will lead to better sleep 'health' and days and nights ahead.
D	Doug Hallett on Google ★ ★ ★ ★ ★ My Dr. referred me to these folks, and they called me to set up a sleep test. The young lady that arranged the appointment was absolutely fabulous. Explained everything in detail, even went so far as describing where to park, how to find the entrance (it doesn't front onto Kingsway), how to pay for and get reimbursed for parking, etc. Extremely articulate, caring, knowledgeable. A sheer delight to work with. I received an email and text message reminder the day before the appointment, as promised. The actual appointment was exactly on time, was quick and efficient (different staff member). She went over the test in detail, and I was on my way in 15 minutes. Absolutely perfect experience.
F	Frank Srobotnjak on Google ★ ★ ★ ★ ★ I bought a Phillips CPAP machine from Clinical Sleep Solutions around March 2020. Just when the pandemic hit, so I have used it for over a year and it has helped me tremendously. About 2 months I came in for the annual checkup and purchased a replacement strap for the head gear.($55) I have not yet opened the sealed package ,then 3 weeks ago I receive an email saying that Philips is recalling my model of CPAP device and to stop using it immediately and consult my doctor. In light of the current situation I think it would be proper for Clinical Sleep Solutions to refund the cost of the Head Gear strap since I can't use it now. I hope myself (as well as many others who purchased these machines) don't get sick from the year I used it before the recall.