Clearwater Specialist Center - Edmonton

Absolutely useless. Dr. Rizvi wants to spend as little time with you as possible, doesn't listen to you, talks over you, will tell you actual lies (he prescribed me a medication I was hesitant about taking due to the intense side effects, and having done my research I knew there were alternatives - and when I asked about if that was possible he told me this was the only medication for this condition, which is completely not true), doesn't follow up, and doesn't do his job. I spoke with him on June 9 about him writing a short letter to my psychiatrist either clearing me for a procedure for my severe depression and anxiety, or not clearing me, and he told me that he would do in the "next day or two". I have followed up every single week with both my psych's office as well as Rizvi's office and he hasn't done it yet - it is now July 13. It is a 5 minute job. The most he's done is send a CHART NOTE to my psych saying he was going to write a letter (!) but only as of last Monday! A full month after we spoke! This isn't some fun elective procedure I'm looking for - it could literally be a matter of life and death for me and he is standing in my way of either being able to move forward with it, or find a different treatment. This is not only lazy and incompetent but immoral. And, when we spoke on the phone in early June, he didn't even ask me why I was calling, he assumed it was for a medication refill, and started talking over me before I could even get a word in edgewise. The entire call lasted for 8 minutes, and the last minute was me trying to say more things, and him cutting me off, obviously desperate to get off the phone. He essentially hung up on me. 8 minutes, people. DO NOT GO TO HIM. AVOID this place. Truly terrible.

To be clear, my review is a comprehensive one based on a both my experience with treatment at these locations by the various specialists, as well as the staff at the clinic itself. Clearwater Specialist centre has two locations in the same parking lot. Recently I saw Dr. Atef Abdulsamad in rheumatology and was so relieved when he listened to my concerns and gave a clear and accurate diagnosis about something that has truly been bothering and scaring me. I have seen other specialists at this location as well and they have all been pleasant to deal with and helpful in helping me to manage my wellbeing. The clinic staff (reception) are nothing special (sorry), but they aren't bad either. Not sure what all the negative reviews are about, as I have attended these locations multiple times with positive experiences each time. I was honestly fearful to go here based on the reviews, but my personal experience here has been positive. My main issue, and why I'm only giving four stars, is that I had to wait very very very very long to get in to see Dr. Abdulsamad. I was referred in April and didn't get in until November.

Wow. Diagnosed with MS two years ago. Saw him twice. He said I'll see you every 6 months. Haven't heard from him in over a year. So I call to see what's up. Reception tells me I'll need a referral from my family doctor as it's been over a year. *Blink*. I'll go see my family doctor but I'll be wanting a different specialist. It wasn't on me to do the scheduling and last time I checked MS doesn't improve with age. I am honestly a little stunned by this. Seems heartless but I guess that's how it goes. Wow.

I'm happy with my care here so far, but now I've been trying for over a week to make an appointment and when I call it rings 4 times and sends me back through the automated system. I've done this cycle 4-5 times on several different days now and I can't get through. What's going on? Update: I just want to say since writing my original review they have improved with answering the phone. Occasionally I have called when they should be open and there's no answer so I think those days they close. But overall it does seem more reliable again.

Appointment with Dr.Rizvi? Do yourself a favour and cancel it now unless you enjoy being yelled at and threatened. I set up this account just cause my experience with him has been so shocking I could not let it go unsaid. Been here multiple times trying to keep everything consistent with the same person and I deeply regret not immediately switching to someone else after the first bad experience. He is usually running very late and in a huge rush to get you out the door. Will not listen long enough to explain all your symptoms before interrupting and he will disregard any concerns you have regarding what he says. He is arrogant, and very disrespectful of other medical professionals. Will go against standard medical knowledge/practice and would rather mask your problems with drugs than get you the treatment you need to get better. Please spare yourself.

Horrible front desk receptionist. Called to book an appt with my gynecologists to remove my IUD that was inserted by her. Was told I need a doctor's referral because it's been over a year!! My gynecologists is a specialist I should hope that I don't need to see her every few months after my IUD has been inserted!! I explained this to the horrible receptionist and she did not seem to understand or care. GO ELSEWHERE folks!!

The psychiatrist I saw, Dr. Saleh was quite rude from the beginning of the appointment, when I asked why she only sees patients once. She also thought it more prudent to spend the 30-minute appointment not asking me questions about my mood or outlook on my mental health, but instead asking me questions about each hospitalization entry on my Netcare file (only one of which had anything to do with mental health). I had been seeing Dr. Saleh because I thought I may have ADHD, but she dismissed my opinions on ths entierly. After 30 minutes of this she believed she had gained enough info to not just make a diagnosis, but perscribe medication for it. I've since seen another psychiatrist, who adamently disagreed with Dr. Saleh’s diagnosis of Narcassitic Personality Disorder and instead confirmed my suspections of my having ADHD. I've started working with an ADHD coach and my mental health has improved tremendously, but I still can't help but wonder what could have happened if I accepted Dr. Saleh’s errant diagnosis and the medication she perscribed for it. Because of this, I felt I had to add my expierence here—to warn other people that if you attend an appointment with Dr. Saleh, seek a second opinion before making changes to your medication based solely upon her judgement. Dr. Saleh was also incredibly dismissive of the interaction between being a sexual minority and mental health and there seemed to be a very clear shift in her attitude after my disclosing my being a sexual minority.

I went to see Dr Fawzia El-Fakharany to have my "lost" IUD removed. After reading the other reviews I was terrified to go in. It was honestly one of the easiest lady bits appointments I've ever had. The girls at the front we kind, they got me in as soon as I finished the covid pre screen questions. It took her less than 5 seconds to find and remove the IUD. I would highly recommend her if you are needing a similar service.